SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

The Congruity Group

APRIL 20, 2023

One particular case that comes to mind is that of a Fortune 500 company that removed its customer service telephone number from the website and declared a success when the volume of phone complaints decreased. One bright spot we do see is the emergence and growth of customer success teams and programs.

Co-Creation 52

Co-Creation Retail Customer Experience Innovation 52

DemandFarm

AUGUST 31, 2023

In the business world, customer success management is no longer an afterthought; it’s a necessity. Consensus across research confirms: retaining existing customers costs 5 to 25 times less than acquiring new ones. Success lies in a tailored, strategic approach to customer success management.

Key Account Management 52

Key Account Management Account Management Customer Success Management 52

SmartKarrot

MAY 20, 2022

Why are customer testimonials so effective? Apart from communicating about your product, it is also very important for your marketing efforts to create as much trust and credibility as possible for your business. Customers want to know that you can not only solve their problem but that you can do it better than anybody else.

Co-Creation 10

Co-Creation Media Decision-making Customer Success 10

Account Management Skills

AUGUST 24, 2021

Which customers are healthy, which customers are at risk? Are we communicating value back to the customer, all the stuff that’s really in the day to day of someone who’s in a role like account manager, customer engagement, client services, customer success is called lots of things but the the job is fairly similar.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

NOVEMBER 2, 2020

Business owners like Reuben Yonatan, Paige Arnof-Fenn, Jayson DeMers, and 70+ others have shared their working, tried-and-tested strategies to retain customers during the pandemic. Rand Fishkin, Co-founder and CEO, SparkToro. Rand Fishkin is the co-founder and CEO of SparkToro. Reuben Yonatan, CEO, GetVoIP.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21