Customer Think

JULY 21, 2023

With a growing need to demonstrate the value of CX, the adoption of a growth mindset and skills development for existing CX staff and champions should be a priority for every CX leader.

Customer Experience 52

Customer Experience Leadership 52

Zendesk

MAY 26, 2021

And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. The primary objective of customer service is to be the customer’s champion. 3 Ways to Prepare Your CX Team for Vaxication Season.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

SmartKarrot

MARCH 10, 2022

Any B2B SaaS company needs to focus on CX to improve business outcomes. Need for instant connection with the CX teams . The CIO needs to ensure the company uses cutting-edge technology to form a connection with the CX teams. This has led to the CIO role expanding to include customer experience.

Customer Experience 11

Customer Experience Remote Working Digitalization B2B 11

SmartKarrot

JANUARY 5, 2022

With a keen belief that customer success drives renewal, expansion revenue, and referral-worthy CX, Kristen focuses on consulting, training, and coaching CS teams to experience these benefits. Currently an Investor and Venture Partner at Crane Venture Partners , Rav helps grow the next generation of European software champions.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Zendesk

MARCH 22, 2021

Whether you’re writing a blog post or shooting a video, the goal is always to highlight your brand’s value to a customer in a way that’s engaging, digestible, and to-the-point. Instead of just featuring a few flattering quotes, consider turning particularly rich customer stories into full blog posts. Customer testimonial articles.

Advertising 98

Advertising B2B B2C Customer Experience 98

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. In response to customer retention strategies, she says, “Nail your Customer Experience (CX).”. Walt Capell works with Workers Compensation Shop, a company that champions small business owners.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

Zendesk

DECEMBER 1, 2020

High performing CX teams didn’t all of a sudden decide quality systems and tools were necessary because of COVID-19. People who champion the transformation or approve it can be stakeholders, too. Read the blog. CX technology is a nominal investment that gets you a huge amount of payback if done right,” said Hartwell.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98