SalesGlobe

JANUARY 16, 2022

Pre-COVID-19, I began researching and writing about why inside sales really matters in a business-to-business (B2B) sales environment and the powerhouse this channel can be to support a sales strategy and a great customer experience. These people are most notably standouts when it comes to meeting new people and building relationships.

Sales Environment 52

Sales Environment Sales Manufacturing Leadership 52

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Experience 80

Customer Experience Publishing Artificial Intelligence Leadership 80

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Amarachi Ogueji. Anita Toth. Annette Franz.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

AUGUST 16, 2022

A QBR meeting helps determine if the strategic goals were met over the last quarter. Build strong relationships. QBRs help reinforce positive relationships with customers. Quarterly business meetings help build strong foundations and encourage excellent communication between all stakeholders. What is QBR?

Meetings 10

Meetings Finance Stakeholders Customer Success 10