Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

PandaDoc

JANUARY 11, 2021

You might think that cold calling for sales pitch might be a thing of the past, but did you know that 92% of customer interactions still happen over the phone? That’s the key to preparedness, so you know your salespeople are ready to deal with any type of prospect in any situation when presenting their pitch.

Decision-making 52

Decision-making Investors Sales Small Business 52

Tidio

APRIL 23, 2021

The question is: Do you know what your customers are saying about you? That’s what a customer satisfaction survey will help you understand. In this article: Why you should care about customer satisfaction metrics. How to set up and run a customer satisfaction survey step by step. 8 Best Strategies. Here’s how: 1.

Media 52

Media eCommerce Customer Experience Decision-making 52