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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. The phrase tells us to have a positive mindset and look for the good when faced with a dire, and potentially devastating, turn of events. A process for internal and external value co-creation. Turning lemons into lemonade.

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The Sliding Scale of Sales Transformation

Mike Kunkle

Domain expertise: understanding the industry challenges, opportunities, technologies, regulations and legislation, business practices, current events and news, and the general state of the profession. Value Creation. Discuss, share, brainstorm, problem-solve, collaborate cross-functionally, use your best judgment, and decide.

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The 10 Best AI Tools for Small Businesses and How to Use Them

Hubspot Sales

Cut to 2024 , and I lean on ChatGPT to brainstorm use cases for products, concepts, or other ideas I’m writing about. One reason for this is AI’s capacity to prioritize tickets and then route them to human agents. I interviewed Appareify Co-Founder Nora Salama about the pros of AI in customer service. HubSpot’s CRM is free.

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How to Start a Business: A Complete Guide for Startup Entrepreneurs

Hubspot Sales

Brainstorming business names? The trick to successfully getting your business off the ground is to meticulously plan and organize your materials, prioritize properly, and stay on top of the status and performance of each and every one of these moving parts. Filing taxes? Not so fun. Making Your Business Legal. Accelerator.

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