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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

The phrase tells us to have a positive mindset and look for the good when faced with a dire, and potentially devastating, turn of events. It is one of the most optimistic cliches known to man – and with good reason. The pandemic has presented an opportunity to reflect on what matters most in our personal and professional lives.

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What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

It’s important to show agents they’re a valued part of the team by prioritizing their needs and well-being not just one week of the year, but also on an ongoing basis. Strengths finding assessment events. How can you celebrate Customer Service Week? Donations to charities of employees’ choices.

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[Q&A] How can we facilitate values creation?

OnStrategyHQ

4 Basic steps to values creation Begin with this question as a brainstorming exercise where your whole team can contribute. Use digital tools such as Miro Board during this brainstorming process to help facilitate remote, in-person, or even hybrid meetings. Write down the words and phrases the team comes up with.

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How to Network in Consulting (+6 Tips)

Hubspot Sales

That’s why this post exists — to explain why networking is important, the kinds of people you should network with, the types of events you should attend, and tips for networking as a consultant. Whenever you run into a problem, you can reach out to them to get a new perspective and brainstorm solutions. The latter, of course.

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10 Ways to Keep Your Sales Team Motivated Through The End of Summer

Hubspot Sales

Sales leaders create the ideal environment for coaching by prioritizing it among the list of managerial responsibilities. Lead team events (even virtually). Ask individual salespeople to brainstorm some ideas for an offsite event. To develop camaraderie and boost morale, take a team into a totally new environment.

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What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

It’s important to show agents they’re a valued part of the team by prioritizing their needs and well-being not just one week of the year, but also on an ongoing basis. Strengths finding assessment events. How can you celebrate Customer Service Week? Donations to charities of employees’ choices.

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The Sliding Scale of Sales Transformation

Mike Kunkle

Domain expertise: understanding the industry challenges, opportunities, technologies, regulations and legislation, business practices, current events and news, and the general state of the profession. Discuss, share, brainstorm, problem-solve, collaborate cross-functionally, use your best judgment, and decide. Industry Acumen.