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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

The phrase tells us to have a positive mindset and look for the good when faced with a dire, and potentially devastating, turn of events. Now more than ever, many customers are looking for suppliers that effectively offer strategic thought leadership. It is one of the most optimistic cliches known to man – and with good reason.

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How to Create a Leadership-Development Plan in 9 Steps

CMOE

A leadership-development plan is a detailed blueprint of the professional development and learning activities you’re going to engage in during a certain period of time. Its goal is to improve your leadership abilities. Below, you’ll find a simple process to teach you how to create a leadership-development plan.

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What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

Do your support teams have open channels of communication with leadership to share feedback? It’s important to show agents they’re a valued part of the team by prioritizing their needs and well-being not just one week of the year, but also on an ongoing basis. Strengths finding assessment events.

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How to Network in Consulting (+6 Tips)

Hubspot Sales

That’s why this post exists — to explain why networking is important, the kinds of people you should network with, the types of events you should attend, and tips for networking as a consultant. Whenever you run into a problem, you can reach out to them to get a new perspective and brainstorm solutions. leadership), industry (e.g.,

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What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

Do your support teams have open channels of communication with leadership to share feedback? It’s important to show agents they’re a valued part of the team by prioritizing their needs and well-being not just one week of the year, but also on an ongoing basis. Strengths finding assessment events.

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10 tips to foster efficient inter-departmental collaboration

PandaDoc

Teams will also be able to brainstorm ideas more efficiently and come up with more creative solutions. They can also ask if they should prioritize any of their tasks to help other departments complete their work. These can be played during weekly or monthly meetings or company social events. Also, prioritize trust-building.

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5 Challenges of Virtual Facilitation & How You Can Solve Them

CMOE

Solution: Focus on the Facilitator Mindset Leadership consultant Dr. Flo Falayi encourages leaders to lean on what they call “The Facilitator Mindset.” Communicating this in writing in an official communication, like an email prior to the event, will set the tone for the meeting. This mindset encompasses five parts.