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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

The phrase tells us to have a positive mindset and look for the good when faced with a dire, and potentially devastating, turn of events. Value Realization – This is where the rubber meets the road. It is one of the most optimistic cliches known to man – and with good reason.

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What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

It’s important to show agents they’re a valued part of the team by prioritizing their needs and well-being not just one week of the year, but also on an ongoing basis. Strengths finding assessment events. Zoom rooms where customers and agents can meet face-to-face. How can you celebrate Customer Service Week?

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[Q&A] How can we facilitate values creation?

OnStrategyHQ

Open your facilitation meeting with the questions: “Who in our organization, past or present, embodies the best things about our organization?” 4 Basic steps to values creation Begin with this question as a brainstorming exercise where your whole team can contribute. What are 3-4 values or traits that make them so admired?”

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How to Network in Consulting (+6 Tips)

Hubspot Sales

As in any other field, networking is mainly about meeting new people in your industry or industries adjacent to yours and forging lasting relationships with them. Who Consultants Should Network With Networking Events Consultants Should Attend Best Practices for Networking in Consulting What makes networking different for consultants?

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10 Ways to Keep Your Sales Team Motivated Through The End of Summer

Hubspot Sales

These 10 motivational techniques will engage both junior reps and their senior counterparts, ensuring they continue to work to meet their sales goals throughout the summer: Tips to Raise Sales Motivation at the End of Summer. Lead team events (even virtually). Ask individual salespeople to brainstorm some ideas for an offsite event.

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10 tips to foster efficient inter-departmental collaboration

PandaDoc

Teams will also be able to brainstorm ideas more efficiently and come up with more creative solutions. Then, bring your teams together for a project kickoff meeting to make sure everyone is on the same page. Team leaders can meet to discuss team goals for the day and see where their aims intersect with other departments’ aims.

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What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

It’s important to show agents they’re a valued part of the team by prioritizing their needs and well-being not just one week of the year, but also on an ongoing basis. Strengths finding assessment events. Zoom rooms where customers and agents can meet face-to-face. How can you celebrate Customer Service Week?