Remove Business Growth Remove Customer Success Remove Decision-making Remove Finance
article thumbnail

How to Scale Account Management for Business Growth with Calin Muresan

Account Manager Tips

10:16 The decision to recruit from outside the industry. 15:33 Why embracing failure has been the secret to success. 19:04 Adapting roles and responsibilities with growth. 30:45 Developing an “account plan index” to measure the success of account plans. Calin: Thank you very much for making time. Time Stamps.

article thumbnail

Your MarTech Stack: six changes to expect in 2024

Insightly

The first guest is Lindsay Cordell, helps businesses make go-to-market simple as an industry analyst and founding partner at GTM Partners. Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. But in many cases, the number of apps shrunk by 10% or so.

Finance 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Reasons That Make Customer Success a Must to be Represented at C-Suite Level

SmartKarrot

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. It is their job to ensure customers are successful with their product and their company.

article thumbnail

Should You Outsource Your Customer Success? All You Need to Know

SmartKarrot

The basic idea that gives rise to outsourcing is when businesses deem a function less important and can be executed elsewhere rather than in-house. With customer success being a new function and companies not prepared for it, outsourcing it might seem like a wise decision. To focus on core-business.

article thumbnail

What Is Decision Intelligence: Best Examples and Business Benefits?

SmartKarrot

If you have ever faced frustration over any activity due to indecisiveness, you are facing decision fatigue. Decision intelligence is a crucial topic that deals with choosing between alternatives. There is high unpredictability of business outcomes in today’s age. Therefore, it is time to evolve in decision-making processes.

article thumbnail

How to Build Customer-Centric DNA: 10 Tips for B2B SaaS Businesses

SmartKarrot

Customer-centric DNA means the person needs to have the qualities or features that fundamentally keep the customer at the center of every action. A customer-centric DNA is when the focus of your company is customer success. Top brands like Ikea, Amazon, and Google take customer success seriously.

B2B 10
article thumbnail

The Promise and Risks of Having a Chief Artificial Intelligence Officer (CAIO)

SmartKarrot

One such common argument is ‘we hire a Chief Finance Officer to handle finance-related tasks; we hire CDOs to handle data-related tasks, so why is it any different for a Chief Artificial Intelligence Officer (CIAO)? To make things clearer to you, here we have collected opinions about this emerging C-suite job title.