SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

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Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. The role of a Customer Success today goes beyond troubleshooting and support.

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SmartKarrot

AUGUST 17, 2021

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Drive business growth and mitigate client churn through client advocacy and referenceability.

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ACT

FEBRUARY 28, 2024

To create new products and services that solve real problems and optimise customer retention , you must listen to customer feedback and base your decision-making on what users want. Truly innovative companies use customer feedback loops to inform their critical product decisions and create a roadmap for business growth.

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Decision-making CRM Customer Experience Innovation 52

Arpedio

FEBRUARY 15, 2024

In today’s fiercely competitive market, achieving sales excellence is paramount for business growth and success. By understanding how Mobilizers drive buying decisions and integrating the Challenger approach into your sales process, you can unlock new avenues for success and elevate your sales performance to new heights.

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Stakeholders Decision-making Value Proposition Sales 52

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

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Customer Success Leadership Customer Experience B2B 21

Insightly

SEPTEMBER 27, 2023

Cluttering a CRM with unnecessary data fields and relying on outdated processes slows down business development, thereby increasing the chances that users will abandon the system altogether. Despite the necessity for change, companies often hesitate to make adjustments to their CRMs.

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Insightly

SEPTEMBER 27, 2023

Cluttering a CRM with unnecessary data fields and relying on outdated processes slows down business development, thereby increasing the chances that users will abandon the system altogether. Despite the necessity for change, companies often hesitate to make adjustments to their CRMs.

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ProlifIQ

JUNE 21, 2023

Additionally, an effective account plan identifies key stakeholders within the account, including decision-makers and influencers. To begin your account planning efforts, start by identifying your key accounts or target customers. Prioritize your accounts based on factors like revenue potential, strategic fit, and growth opportunities.

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Account Planning Value Proposition Account Management Stakeholders 52

Arpedio

FEBRUARY 15, 2024

From attracting prospects to nurturing leads and guiding them towards a purchasing decision, pre-sales serves as the backbone of a successful sales process, laying the foundation for meaningful relationships and sustainable growth.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SmartKarrot

MARCH 17, 2021

So, how does this fit with Customer success ? What is the Customer Success Pareto Principle? Customer Success Pareto Principle. A well-known customer success law, the Pareto principle says that repeat customers generate revenue that is nearly 16 times more efficient than one-time customers.

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Customer Success Profitability Decision-making Business Growth 15

SmartKarrot

AUGUST 13, 2020

It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust is extremely important. The trust between a customer and a company is just as significant as it is for any other relationship. Doing so makes it easy to trust you.

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Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

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Digitalization Construction Digital Transformation Supply Chain 52

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

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ProlifIQ

JUNE 21, 2023

By leveraging data, market research, and customer insights, account managers can make informed decisions, identify growth opportunities, and mitigate risks. Stakeholder Mapping: Understanding Key Influencers and Decision-Makers Stakeholder mapping is a vital exercise in driving good account performance.

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Account Management Management Account Planning Stakeholders 52

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. It is their job to ensure customers are successful with their product and their company.

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SmartKarrot

JUNE 1, 2020

Customer Success is one of the biggest buzzwords in the modern SaaS industry. Subscription based economy has disrupted the ways companies used to measure their customer lifetime value (CLV). The pillars of customer success comprise a wide variety of functional aspects in a growing SaaS business.

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SmartKarrot

JULY 21, 2020

In both the categories you need to ensure that you retain your customers. Hence, customer success has a key role to play in both kinds of businesses. But, B2B customer success is much different from B2C and we are going to see exactly that in this article. B2B customer success vs B2C customer success.

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SmartKarrot

FEBRUARY 10, 2021

The basic idea that gives rise to outsourcing is when businesses deem a function less important and can be executed elsewhere rather than in-house. With customer success being a new function and companies not prepared for it, outsourcing it might seem like a wise decision. To focus on core-business.

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Nutshell

MARCH 19, 2024

When you can pinpoint dips in productivity and identify the elements that contribute to slower workflows, you can make the changes needed to support your sales team. An improvement in productivity translates to more deals closed and more revenue for your business, which means productivity directly impacts your bottom line.

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CRM Sales Software Software 71

SmartKarrot

APRIL 23, 2020

Why is this question important? – “What are the other names for customer success manager?”. Customer Success is a relatively new and evolving function, therefore, there is fair bit of overlap in terms of roles, functioning and goals with other teams. This version is going beyond customer retention to business growth.

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Customer Success Management Account Management Customer Experience 10

Arpedio

MARCH 26, 2024

Post-Sales Strategy: Involves activities and processes that occur after the sale, such as customer onboarding, support, and relationship management , aimed at ensuring customer satisfaction and retention. Leverage sales enablement tools to track account engagement and prioritize follow-up activities.

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Value Proposition Prioritization Sales Organization 52

SmartKarrot

OCTOBER 3, 2023

Acquiring new customers is only half the battle in today’s extremely competitive market. To retain and grow your customer base, you need to focus on customer success and user engagement strategies that keep customers delighted and loyal. Learn more about customer success strategies here.

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Onboarding Customer Success Media CRM 11

Arpedio

JULY 11, 2022

He went from individual to senior level contributor before jumping into leadership in the sales development world focusing on business growth and outbound processes: account-based strategies, targeting accounts, working with personas and creating relevant messaging. And why is this approach so valuable, you might ask? Chet Lovegren.

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SmartKarrot

FEBRUARY 12, 2021

SaaS (software as a service) companies have seen an exponential growth in the business sphere. Here are the best insightful SaaS blogs that can help you make better decisions, solve complex issues, or understand new techniques to gain an advantage in the competitive SaaS world. The 20 Best SaaS Blogs You Must Follow.

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SmartKarrot

JULY 19, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, NAMER, US Organization: SecurityScorecard As a Director of Customer Success, you will hire, train, coach, develop and lead a team of customer success managers in enabling the customers to reach maximum value.

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SmartKarrot

MARCH 4, 2021

This is where companies need another C-level executive to facilitate business growth via products. What makes a chief product officer (CPO) different from a CTO or a VP in the product department. The compelling need to empower customers more than ever has led to organisations build and respond with specialists.

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Decision-making Facilitation Customer Success Business Growth 16

Zendesk

FEBRUARY 7, 2022

Why is customer support important for business growth? Customer support strategies. Examples of good customer support. The keys to a successful customer support team. What is customer support? Why is customer support important for business growth?

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Decision-making Customer Experience Insurance Business Growth 52

SmartKarrot

SEPTEMBER 28, 2023

It involves understating the customer, the personas, their needs and usage, behaviours, and much more even before the account manager or customer success manager or a sales manager need to reach out to customers. Understand the Importance of Customer Renewals Customer renewals are vital for sustained business growth.

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SmartKarrot

FEBRUARY 18, 2022

If you have ever faced frustration over any activity due to indecisiveness, you are facing decision fatigue. Decision intelligence is a crucial topic that deals with choosing between alternatives. There is high unpredictability of business outcomes in today’s age. Therefore, it is time to evolve in decision-making processes.

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Supply Chain Decision-making Banking Healthcare 10

SmartKarrot

APRIL 4, 2022

Customer-centric DNA means the person needs to have the qualities or features that fundamentally keep the customer at the center of every action. A customer-centric DNA is when the focus of your company is customer success. Top brands like Ikea, Amazon, and Google take customer success seriously.

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B2B Customer Experience Customer Success Decision-making 10

Tidio

SEPTEMBER 21, 2020

Talk to users in real-time and deliver exceptional customer service. One of our users, Vivian, had this to say: One of the best business decisions I have made. Many customers complete purchases right after we answer their inquiries via live chat. Try to identify the factors that influenced your customers’ decisions.

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SmartKarrot

AUGUST 10, 2020

With the right technology at your fingertips, you’ll be able to meet evolving customer expectations faster and stay ahead of your competitors. Identify the common concerns and frustrations that customers express in your customer expectations survey. Initiate Customer Success and Retention Strategies.

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Customer Experience Customer Success Media B2C 19

SmartKarrot

OCTOBER 10, 2023

In today’s competitive business landscape, retaining key accounts is crucial. Streamlining Quarterly Business Reviews (QBRs) with key accounts through a playbook approach not only strengthens client relationships but also fosters customer success. Read this blog on Customer Success Metrics. What are QBRs?

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SmartKarrot

MARCH 16, 2022

Being a Customer Success Manager is not an easy task. The role demands you to stay on your toes to ensure that customers are continually getting the solution to their problems. To find the best match of customers’ problems and your solution you need just one thing – product experimentation!

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Brainstorming Decision-making Customer Success Stakeholders 10

SmartKarrot

OCTOBER 2, 2023

Churn—the rate at which customers stop using a product or service—is a challenge many businesses face. But, with the right strategies and approach, you can significantly reduce churn rates and drive long-term customer success. More on this blog – Customer Success Metrics: Qualitative vs Quantitative Data.

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