Red Star Kim

AUGUST 24, 2023

I invited him once to facilitate a junior professionals’ networking event for an accountancy practice – where he talked about one of his other books “All you need to know about the City” (latest version updated in 2022). And the important distinction between cash and profits is highlighted.

Finance 130

Finance Government Profitability Banking 130

Red Star Kim

JULY 11, 2022

Some suggested focusing on reporting profit improvement instead. It may take time to build up to a full ROI analysis – especially where both digital and traditional methods of marketing and business development were deployed. 40% Selling (winning new clients). 10% Existing client development. 30% All of them.

Innovation 130

Innovation Marketing Stakeholders Value Proposition 130

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

DECEMBER 22, 2020

Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Strong empathy for customers and the capability for enabling profitable growth. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

OCTOBER 5, 2023

Designing an Effective Playbook for Large-Scale Clients Developing an effective playbook for managing large-scale clients helps in driving consistent account growth and sentiment. E.g. Achieving account profitability along with meeting the customer value objectives. This is what enables scale and consistency.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

MAY 9, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: Tahora As a Customer Success Manager, you will be responsible for leading the roll-out of Tahora within the clients. Monitor client KPIs and targets to ensure success.

Customer Success 3

Customer Success Value Proposition Onboarding Facilitation 3

Account Management Skills

JANUARY 9, 2023

Why is this a good balance with you doing the sales and the client development? Gordon was a developer, he moved from development across so the company was started by Bart, developer, Ethan, designer, and Gordon developer. Jenny 03:50. So what’s Gordon’s experience? What is his thing?

Account Management 52

Account Management Insurance Digitalization Decision-making 52