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COVID-19 and the Digital Transformation of Alliance Management

PartnerTap

As companies continue to shift to a remote model, it’s important to understand the impact and digital transformation strategic alliances have gone through. Dinners and face-to-face meetings have been replaced with Zoom happy hours, sales conferences are now virtual, and work from home is the new normal. More than

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Post-pandemic trends from a futurist: what consumers and employees want next

Zendesk

In fact, Zendesk’s 2021 CX Trends Report shows that of the 40 percent of companies that added a new communication channel last year, 53 percent turned to messaging, including apps like WhatsApp and SMS/texting, which allow companies to reach consumers in channels they already use. Related read: Embarking on a digital transformation?

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5 Remote Training Best Practices You Can Use Today

Showpad

It’s hard to get your foot in the door on a video conference call, isn’t it? Not only are the techniques that sellers deploy different today, but remote training requires a unique set of best practices as well. Launch your remote training journey with a professional sales enablement platform. At least in a literal sense.

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How to lead a digital transformation

Zendesk

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.

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Third Workplace – A Plea for More Flexibility

MDI Training

Spontaneously I decided in the morning to have a “Work from Anywhere” day instead of my current holiday day – because the weather is not looking inviting. Transparent communication. When you are not visibly on site, transparent communication is all the more important. The 3 biggest challenges of hybrid work.

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Bust: 6 Myths About Free Conference Calls!

SmartKarrot

That’s why in this blog post, we will explore the top six myths about free conference calls. While this statement can still apply in some cases, this is further from the truth when it comes to picking the right type of conference call platform.

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The Importance of Customer Service in the Travel Industries post-COVID-19

Freshworks

Travel conferences, trade fairs, and other events were cancelled. But at the beginning of the pandemic, the system simplified their speedy transition to remote working. Freshdesk keeps track of all communication with customers. Airport footfall, use of public transportation, and accommodation occupancy plunged.