Strategic Account Management Association

JULY 13, 2021

Disruption Leads to Innovation. Disruption, although most times unwelcome, gives way to innovation. Could the mother of creativity and innovation, in fact, be disruption? Customer-buying behaviors have also reshaped Amazon and other retailers in delivering everyday goods.

Account Management 591

Account Management Innovation Co-Creation Organization 591

Zendesk

FEBRUARY 12, 2024

The Modern Customer Podcast Listen here Best for: Understanding modern customer behavior The Modern Customer Podcast offers a deep dive into the evolving behaviors, needs, and expectations of today’s customers. It’s an invaluable resource for professionals dealing with customer-facing roles in these industries.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Apptivo

MAY 26, 2022

Happy and loyal customers tend to become your brand spokespersons and recommend you more. Satisfied customers tend to spend more with you, and this can result in increased customer value and profits. They have continuously innovated on both products and services to provide customers with the best shopping experience ever.

Retail 52

Retail Customer Experience Media B2C 52

Planview

MARCH 3, 2017

Editor’s note: the following article is a guest post by Shay Namdarian, GM of Customer Strategy at Collective Campus. It is no coincidence that the most innovative brands in the world are also leading the way in customer experience. Repeat customers are provided with surprise shipping upgrades.

Customer Experience 45

Customer Experience Innovation Retail Publishing 45

SmartKarrot

DECEMBER 2, 2021

Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization. Develop innovative programs to drive customer value and positive customer experiences.

Customer Success 19

Customer Success Onboarding Retail Facilitation 19

Planview

MARCH 3, 2017

Editor’s note: the following article is a guest post by Shay Namdarian, GM of Customer Strategy at Collective Campus. It is no coincidence that the most innovative brands in the world are also leading the way in customer experience. Repeat customers are provided with surprise shipping upgrades.

Customer Experience 40

Customer Experience Innovation Retail Publishing 40

OnStrategyHQ

MAY 17, 2023

Nike: To bring inspiration and innovation to every athlete* in the world. -*If Step Four] Summarize: Write the catchy phrase and the value statement for each value in small groups. Step Five] Present & Evaluate: Do your values meet the quality checklist? Target Customers Workshop Flow [Step One] Who Do We Serve?

Organization 40

Organization Brainstorming Leadership Decision-making 40