Freshworks

NOVEMBER 12, 2020

Well, that’s digital transformation on steroids. The customer contact center is changing—morphing into an interface that allows messaging to be the dominant communication method. Why have businesses been reluctant to facilitate customer communication through these platforms? Pretty much known, wasn’t it? A resounding why.

e-Learning 52

e-Learning Artificial Intelligence Transportation Digital Transformation 52

SBI

SEPTEMBER 18, 2018

Stronger communication between peers, more effective coaching of team members and more efficient ongoing staff learning. Patrick: The Sales Enablement Society (SES) and Sirius Decisions service great resources to help define what sales enablement software is and what it can do for you.

Digital Transformation 53

Digital Transformation Energy and Utilities Onboarding Retail 53

Red Star Kim

JUNE 7, 2023

Competitor strategies had to be inferred from the wide range of publicly-communicated content. Furthermore, many large, complex firms had different strategies at both sector and service levels without a unifying firm strategy. It’s market position as a full-service law firm for the financial services sector was also admired.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Zendesk

MAY 3, 2021

Financial Services & FinTech. The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. While 54 percent of financial services companies saw budget increases for CX in 2020, 21 percent faced decreases.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Zendesk

FEBRUARY 3, 2023

Customer experience (CX) in banking is how customers feel about every interaction with your financial service, at all stages of the customer lifecycle. Customers are eager for better online and mobile customer service Banks have typically been slow to digitally transform. What is customer experience in banking?

Banking 52

Banking Customer Experience Digitalization Financial Services 52

SmartKarrot

NOVEMBER 23, 2021

RPA, also known as software robotics, uses automation technology to build, deploy, and manage software robots that take over back-office tasks of humans such as extracting data, filling forms, etc. Service continuity and improvement in customer service. Unlike humans, software robots are available 24/7.

Artificial Intelligence 10

Artificial Intelligence Financial Services Decision-making Software 10