Showpad

JUNE 15, 2020

If possible, bring those departments into the sales training for discussions and/or to present updates. The purpose of sales training is first and foremost to build sales reps’ — both new and experienced — sales skills. Develop interpersonal skills. Involve a customer. Enhance customer appreciation.

Sales Training 83

Sales Training Interpersonal Skills Sales Brainstorming 83

SmartKarrot

OCTOBER 28, 2022

Role: Vice President, Customer Success – Americas Location: San Jose, CA, US (On-site) Organization: Automation Anywhere As a Vice President of Customer Success, you will have the ability to prioritize, problem-solve, multi-task, and work independently in a dynamic and rapidly changing workplace.

Customer Success 19

Customer Success Interpersonal Skills Stakeholders Finance 19

MDI Training

NOVEMBER 14, 2023

Human intuition, interpersonal skills, and the ability to solve problems creatively remain crucial, especially in situations that require empathy, emotional understanding, and complex decision-making. Complex interpersonal communication Interpreting body language, non-verbal communication, and subtle signs is a human strength.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Zendesk

JUNE 15, 2023

As the face of an organization, customer service is a critical component of any business. With customer expectations constantly evolving, the role of customer service professionals has become increasingly complex, requiring a unique set of skills, knowledge, and expertise. Don’t: Present yourself as a hands-off figurehead.

Retail 52

Retail Leadership Interpersonal Skills Software 52

SmartKarrot

DECEMBER 26, 2021

It is relatively easy for SMBs to comprehend a customer’s journey but for enormous organizations like SaaS companies, delivering a seamless customer experience is quite a challenge. Interpersonal Skills. How do you know if your organization needs the services of a CX operations manager?

Customer Experience 11

Customer Experience Organization Interpersonal Skills Management 11

Janek Performance Group: Account Planning

JULY 13, 2021

It may play a major role in ensuring the long-term viability of your organization. Because it’s often the single best way to guarantee long-term profitability and existence for your organization. Some organizations make the mistake of promoting their top sales reps or transferring a sales manager over to an account manager role.

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52

Hubspot Sales

JULY 3, 2018

The interpersonal skills of the past have come to the forefront again. This evolution has left sales organizations scrambling. Many of these skills don’t come from work in the classroom or the convention center. They use those relationships as bridges to provide insight into the customer’s buying process.

Interpersonal Skills 97

Interpersonal Skills Sales Decision-making Facilitation 97

SmartKarrot

MAY 12, 2023

This involves developing a deep understanding of the customer’s business, industry, and market dynamics, as well as the organization’s own capabilities and objectives. To develop strategic thinking skills, Key Account Managers should regularly analyze industry trends, customer insights , and competitive landscapes.

Key Account Management 10

Key Account Management Account Management Management Interpersonal Skills 10

SBI

MARCH 19, 2013

Hard skills include such things as effective cold-calling, presentation skills, overcoming objections, skillful questioning, getting past the gate-keeper, negotiation skills, how to sell value, qualifying prospects, and closing techniques. Soft Skill-Sets: TeamVisibility- Identify and integrate best practices.

Interpersonal Skills 50

Interpersonal Skills Sales Emotional Intelligence Decision-making 50

SmartKarrot

JANUARY 5, 2022

So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. And he’s always willing to share his knowledge with CS leaders and organizations.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Hubspot Sales

FEBRUARY 7, 2018

Depending on the organization, that may mean identifying and reaching out to potential good fits, answering requests for more information, following up with prospects who downloaded content, prospecting on LinkedIn and other social networks, and more. The typical SDR role requires excellent written and verbal communication skills.

Account Management 134

Account Management Sales Interpersonal Skills Sales Management 134