Zendesk

NOVEMBER 28, 2023

Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry. SaaS customer support is important because every interaction between a business and a consumer matters.

e-Learning 52

e-Learning Software Software Brainstorming 52

Showpad

OCTOBER 9, 2020

Customer obsession = a great customer experience. Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. . Customers are not just buying based on price anymore; they’re buying based on the experience they have with a company. We’ve got you covered.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Tidio

FEBRUARY 26, 2021

Customer Retention Definition. Customer retention refers to activities and actions companies and organizations take to reduce the number of customer defections. In other words, it helps companies retain as many current customers as possible, often through customer loyalty and brand loyalty initiatives.

eCommerce 52

eCommerce Acquisition Communication Retail 52

Insightly

JANUARY 19, 2022

Integrations add functionality to CRMs and build a reliable source of truth you can count on to make decisions across your entire organization by connecting every single application you use to run your business. A CRM is mission-critical sales technology that guides and manages interactions with current and potential customers.

CRM 104

CRM Prioritization Decision-making Onboarding 104

SmartKarrot

AUGUST 5, 2022

Consider it a prepared list of tasks given to a user account or group at particular points in the customer lifecycle to assist them in utilizing and interacting with your product. Teams can develop repeatable, scalable customer success strategies using playbooks at every point of the customer experience.

Onboarding 10

Onboarding Customer Success Customer Experience Software 10

Zendesk

NOVEMBER 2, 2022

Delivering truly world-class customer experience is a challenge in this (and any) economic climate, where leaders must stay on top of service best practices and customer expectations to remain competitive. Discard tools that don’t use modern APIs so your agents aren’t toggling between screens to serve customers.

Customer Experience 52

Customer Experience Customer Knowledge Prioritization Decision-making 52

Insightly

JULY 20, 2022

Customer service. Businesses that choose to prioritize customer relationships find that CRMs help support teams efficiently resolve issues, and make it easy to connect customers to the right person at all times. With a CRM in place, you can better understand your existing customers and your prospects.

CRM 52

CRM Prioritization Decision-making Software 52