SmartKarrot

DECEMBER 7, 2022

Schedule Onboarding and training sessions with the customers to demonstrate the value of their business by showing them how to use the software. Troubleshoot, resolve, and document customer questions and issues with their software. Drive customer engagement, and customer renewals, and increase NPS.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Finance 19

SmartKarrot

JUNE 12, 2023

Apply here: [link] Role: IT Customer Success Specialist Location: Littleton, CO, United States (On-site) Organization: City of Littleton As IT Customer Success Specialist, you’ll identify and fix hardware and software issues with computers. Maintain the asset management system’s accuracy.

Customer Success 19

Customer Success Co-Creation Customer Life Cycle Stakeholders 19

Help Scout

APRIL 27, 2021

All of my past jobs were customer-facing, but I don’t have the 1-2 years of SaaS experience that everybody seems to be asking for. Dear Cortney, First let me encourage you: Software companies will absolutely hire customer service reps who don’t have SaaS experience. The best role for a second customer service hire.

Customer Life Cycle 90

Customer Life Cycle Onboarding Software Software 90

SBI

MAY 12, 2020

Revenue Enablement is the customer and buyer experience in action. Customers, not revenue, are placed at the center of the customer life-cycle. Bigtincan creates Sales Content Management Software and Sales Training and Coaching Software to enable companies to deliver Sales Enablement Solutions to their businesses.

Customer Life Cycle 48

Customer Life Cycle Customer Experience Decision-making Software 48

SmartKarrot

MARCH 22, 2022

Drive Customer engagement, customer renewals, and increase NPS. Inform and train Customers on new features for greater adoption. Use the company’s CRM to track Customer life cycle events & communications.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

NOVEMBER 2, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: TeachBoost As a Customer Success Manager, you will educate and empower our customers to make the best use of our software. Own the customer experience and work to exceed their expectations.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

AUGUST 20, 2020

Manage the assigned Hyperscience customers post-sales, work closely with the Implementation Managers, and own the ongoing customer relationships post-implementation. Build relationships with executive stakeholders at global enterprises and government agencies, and drive real improvement in customer operations through the software.

Customer Success 10

Customer Success Customer Life Cycle Government Stakeholders 10

SmartKarrot

JUNE 16, 2020

Apply here: [link] Role: Customer Success Manager Location: Boston, US Organization: WhiteSource The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Innovation 10

SmartKarrot

MAY 6, 2020

Ever since the SaaS companies came into prominence, somewhere around the mid 2000s, the major problem they faced was that of customer churn. They spent hefty amounts on marketing strategies to acquire new customers but due to the immense complexity of the software the customers were not able to adopt them and derive value from them.

Customer Success 10

Customer Success Organization Customer Life Cycle Acquisition 10

SmartKarrot

JULY 1, 2020

Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

APRIL 27, 2020

CSM will be expected to build positive collaborative partnerships with all key internal SAS organizations, to ensure customer needs are being met in a timely manner. Develop an understanding of the SAS products and services available to help customers adopt and enhance the software to meet their goals and business needs.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Prioritization 10

SmartKarrot

JUNE 24, 2021

Work with Customer Success Manager to fully represent the voice of the customer – identify and convey customer feedback and use cases. Develop and maintain expert-level knowledge on the features and application of Thentia’s software.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

MAY 19, 2020

Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Collaborate with the development team to set up or configure the software platform as per customers’ requirements.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

SEPTEMBER 27, 2022

Another goal of customer success teams is to drive more personalized and contextualized engagements as per customer segments. This can happen when customer success playbooks are tweaked to take cognizance of enterprise customers. Top 5 Reasons why Enterprise Customer Success is Different.

Account Management 10

Account Management Customer Success Management Onboarding 10

SmartKarrot

JULY 20, 2022

Skills and Qualifications for a customer success specialist. Five years of experience in customer experience management Familiarity with customer success software tools Excellent creative and thinking skills Strong presentation and communication skills Ability to boost product adoption Manage customer journey and complex activities.

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

MAY 14, 2020

Customer success as a function in a business has undergone a vast evolution in itself, especially in the last decade, when more and more companies have realized the benefits of customer retention and loyalty. The CRM software was designed with taking a more comprehensive approach of giving service to the customers.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Software 10

SmartKarrot

APRIL 26, 2021

Customers will buy new products or licenses or may even pause the subscription. If you are unable to track, capture, analyse these changes during the customer life cycle , you will lose revenue. Have a billing software to combat forceful churn. When a customer base grows, chances of revenue spilling also increase.

Customer Life Cycle 10

Customer Life Cycle Profitability Software Software 10

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer. To ensure that the customers are satisfied To improve customer retention.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. She is passionate about helping her customers derive the highest ROI from their services.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

AUGUST 23, 2022

If any B2B SaaS (Software as a Service) company, or any company for that matter, had to choose one metric that measures their performance among the dozens of metrics, it would be the NPS or the Net Promoter Score. Accounting for customer life cycle. Net Promoter Score: Everything You Need to Know.

Customer Life Cycle 10

Customer Life Cycle B2B Customer Success Customer Experience 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10