Help Scout

AUGUST 22, 2023

GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support. Read the full article

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Groove HQ

MARCH 12, 2024

Customer acquisition is expensive and time-consuming, while the markets are getting more and more competitive. One sure way to lose a customer is to […] The post How Live Chat for Customer Support Can Boost LTV? So who can win this battle? Businesses with high LTV. appeared first on Groove Blog.

Acquisition 57

Acquisition Profitability Marketing 57

Customer Think

OCTOBER 9, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. And how […] The post Bilingual Customer Support: Where Live Agents and AI Coincide appeared first on Blue Ocean.

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Help Scout

AUGUST 22, 2023

Customer Support and Customer Success teams share similar skill sets and goals, but they use different approaches. Read the full article

Customer Success 75

Customer Success 75

Customer Think

APRIL 8, 2024

As customers become more informed, businesses must shift from selling to enhancing customer experience. Sales enablement equips sales teams with the tools and info for better customer interactions, aiming to boost sales productivity and revenue […] This is where sales enablement comes into play.

Customer Experience 83

Customer Experience Sales 83

Customer Think

MAY 22, 2023

Have you considered offering self-service customer support? It’s a useful and increasingly popular option for businesses to support and educate their audiences. We’ll look at what self-service customer support is and how it works. And […]

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Groove HQ

FEBRUARY 27, 2024

These platforms have garnered significant attention due to their advanced […] The post How AI Is Going to Revolutionize Customer Support! They enable users to generate creative content, streamline processes, and extract insights from massive data sets. appeared first on Groove Blog.

Artificial Intelligence 62

Artificial Intelligence Marketing 62

Help Scout

AUGUST 22, 2023

Customer support is fighting a negative public perception, and high turnover rates, but there is a solution and it takes less work than you think. Read the full article

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Help Scout

OCTOBER 19, 2021

To get the most out of your customer service team, they need access to the right support tools and resources. Here are 27 to consider. Read the full article

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Help Scout

AUGUST 22, 2023

Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support. Read the full article

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Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Zendesk

MAY 14, 2021

This is something that’s going to stick with us ,” said Frances Brittingham, a customer experience manager at Calm , a meditation app. There’s no doubt that it’s been a crazy year , for everyone, including customer support agents. Customer engagement is up 30% globally, compared to last year. &nbsp. &nbsp.

Remote Working 98

Remote Working Prioritization Customer Experience Meetings 98

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

e-Learning 52

e-Learning Software Software Brainstorming 52

Customer Think

NOVEMBER 14, 2022

Customer retention for a brand like Heineken may seem easy. So, B2B customer support is key to Heineken’s growth. During the podcast interview, Stephan Visser provided insight into their customer retention strategy. Beer giants wanted to improve relationships with B2B customers. So, […].

B2B 100

B2B 100

Groove HQ

JANUARY 13, 2022

We've curated the 15 most important customer support skills to help you and your team thrive in this position. The post 15 Most Important Customer Support Skills with Examples appeared first on Groove Blog.

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Groove HQ

JULY 20, 2020

Learn how to use your customer support software as a catalyst for growth. The post 10 Growth Opportunities Hiding in Your Customer Support Software appeared first on Groove Blog.

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Software Software 140

Help Scout

AUGUST 22, 2023

Learn how to write a better email to get faster at answering support emails and, more importantly, send responses your customers will love. Read the full article

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Apptivo

DECEMBER 7, 2023

What is CRM Support in customer service? Why do you nееd a CRM for customеr sеrvicе and support? Five tips for using CRM tools for customеr support 5. Usе support CRM to prioritizе support tickеts and rеsolvе issuеs morе еffеctivеly 7. What is CRM Support in customer service?

CRM 52

CRM Communication Facilitation Management 52

Apptivo

DECEMBER 7, 2023

What is CRM Support in customer service? Why do you nееd a CRM for customеr sеrvicе and support? Five tips for using CRM tools for customеr support 5. Usе support CRM to prioritizе support tickеts and rеsolvе issuеs morе еffеctivеly 7. What is CRM Support in customer service?

CRM 52

CRM Communication Facilitation Management 52

Help Scout

AUGUST 22, 2023

Increase your support speed and build a more effective team by teaching the skill and art of troubleshooting for customer service Read the full article

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Help Scout

AUGUST 22, 2023

Tips on providing better customer support from experienced customer support professionals Read the full article

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Help Scout

MAY 12, 2021

Great customer service delivers real business value. That’s a foundational belief at Help Scout, as outlined in our support-driven growth articles. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. What is customer retention and how is it measured?

Finance 116

Finance Account Management Business Growth Communication 116

Help Scout

AUGUST 22, 2023

Providing the best customer service starts with the people you hire. These five personality types are essential on every customer support team. Read the full article

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Customer Think

OCTOBER 28, 2021

As a thriving business, you are always looking for new ways to keep your customers satisfied and coming back for more. Unfortunately, a lot of businesses spend countless hours managing customer support tickets when they could be using their valuable time and resources creating an online knowledge base to delight (and educate) customers.

Management 115

Management 115

Customer Think

OCTOBER 1, 2023

If you’ve worked in the customer support industry you can relate. The one that started because an unhappy customer […] I remember the first time it happened to me. My day was going smoothly until I got the dreaded email—the one that has cascaded its way through the organization and landed in my inbox to resolve.

Organization 81

Organization 81

Help Scout

AUGUST 22, 2023

Gear your team up for this year's seasonal spike with these six holiday customer service tips, plus a few inspiring holiday support stories. Read the full article

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Help Scout

AUGUST 22, 2023

It's possible to outsource customer support without degrading service quality. Here's what you need to know to outsource the right way. Read the full article

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Groove HQ

MAY 13, 2020

How we built a highly effective (and super lean) remote support team. The post How We Support 9,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support appeared first on Groove Blog.

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Groove HQ

MARCH 18, 2022

Researching customer support salaries for yourself or your team? The post Customer Support Salary Guide for 2022 appeared first on Groove Blog. We've got you covered.

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Help Scout

MAY 18, 2021

Sometimes customers want to talk to a live person. Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat. The interaction on the customer’s end all takes place in the chat window.

Artificial Intelligence 115

Artificial Intelligence Communication Media CRM 115

Tidio

OCTOBER 14, 2019

The year 2019 was great for the customer support field. To summarize the most important trends in customer support in 2019, we’ve decided to craft a quick customer support guide. Want to turn your website visitors into delighted customers? Want to turn your website visitors into delighted customers?

eCommerce 96

eCommerce Communication Decision-making Customer Success 96

Help Scout

AUGUST 22, 2023

When your company is enjoying some downtime during a retreat or holiday, how should you manage customer support? Read the full article

Management 75

Management 75

Customer Think

MAY 19, 2023

Let’s take that knowledge and turn it from concept to practice for a discipline – say, customer service and support. When it comes to customer service, knowledge needed by a customer is almost never complete, constantly evolving, challenging […]

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Help Scout

AUGUST 31, 2021

Customer support representative is one of the most common jobs on the market for individuals looking to work in technology, so the job description you write for your open role needs to be exceptional in order to attract applications from exceptional candidates. Our customers are at the heart of what drives us as a company.

Innovation 95

Innovation Media Small Business Marketing 95

Customer Think

NOVEMBER 27, 2023

Customer support plays a major role in helping you engage a relevant audience and retain your existing customers. A customer’s journey with you doesn’t end as soon as they purchase your products or services. For as long as they are your customers, they’ll come to you to seek answers to their […]

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Groove HQ

APRIL 20, 2022

BigCommerce not only offers integrations with the tools you already use, but it also has a number of customer support apps in its Ecommerce Apps Marketplace. The post 14 Best BigCommerce Customer Support Apps appeared first on Groove Blog. Which ones are worthwhile?

eCommerce 57

eCommerce 57

Help Scout

OCTOBER 26, 2021

SaaS customer support has a deeper impact on your business's key metrics than you might think. Here's why it’s important and how to do it well. Read the full article

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