Zendesk

FEBRUARY 17, 2021

Listening to customers to create better CX. Leanna Nazzisi, Senior Manager of Customer Operation and Communication at Birchbox, talked about how the pandemic has changed CX. Nazzisi heads a team of 24 agents who answer questions and manage customer experiences with Zendesk. Know your customer.

Retail 98

Retail e-Learning Customer Experience Insurance 98

Zendesk

OCTOBER 13, 2022

But those on the small-but-scaling side of retail don’t have to hustle on their own, especially when it comes to delivering an efficient, scalable customer experience through the high season and beyond. The CX Accelerator report showcases insights from nearly 5,000 customer service professionals all over the world. gated-cta-in-post].

Retail 52

Retail Supply Chain Small Business eCommerce 52

Hubspot Sales

JANUARY 25, 2019

Noteworthy investments : Beautiful AI, Birchbox, and Mint. Validate that your technology is feasible and that your customers want it, and suddenly the investment starts to feel like more of an opportunity and less of a handout. Since 2004, they have invested in over 100 companies, spanning different sectors and geographies.

Investors 113

Investors Finance Healthcare Negotiation 113

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Zendesk

JANUARY 12, 2021

Whether you’re running a small business or a global corporation, providing good customer service can mean the difference between success and failure. And customer expectations are only continuing to rise. The best of those customer service tips stem not from guesswork but from carefully-crafted studies that define good support.

Artificial Intelligence 98

Artificial Intelligence Customer Experience Software Software 98

Zendesk

MARCH 31, 2021

Customer feedback is an important part of any business relationship. That’s why collecting customer feedback should be central to any customer experience (CX) operation. What is customer feedback? Customer feedback is any information that customers give a company about their experience, says CX expert Jeff Toister.

Organization 95

Organization Media Decision-making e-Learning 95