Zendesk

NOVEMBER 17, 2022

If your CX team isn’t leveraging customer data to create more personalized conversations, they’re missing out on an opportunity. Agents who are provided with context that a support platform provides are better able to resolve customer questions quickly. Build better customer solutions with new CX tools. The race to boost sales.

Manufacturing 97

Manufacturing Software Software Innovation 97

Zendesk

JUNE 14, 2022

And after a challenging couple of years, the team at Spartan Race—the world’s largest obstacle course and endurance brand—is eager to get its loyal fans back outdoors and competing in races. Founded in 2010 by former Wall Street trader Joe De Sena, Spartan Race is one of the globe’s fastest-growing sports, with more than 1.2

Brainstorming 52

Brainstorming Communication Customer Experience Meetings 52

Zendesk

MAY 4, 2021

One of the best ways to differentiate in the competitive ecommerce world is to offer a better digital customer experience. Better agent experience: Our integrations let customer service agents see all of the important details about a customer, including order history and preferences. In the U.S. In the U.S.

eCommerce 96

eCommerce Retail Facilitation e-Learning 96

Zendesk

APRIL 2, 2021

During the pandemic, support tickets surged, and customer expectations stayed sky high. According to the Zendesk Customer Experience Trends Report, the shift to online support has pushed requests to all-time highs for small and mid-sized businesses: average weekly support requests increased 25 percent since the beginning of 2020.

Small Business 52

Small Business Innovation Retail Customer Experience 52

Zendesk

DECEMBER 9, 2021

Although it probably won’t land you in a whirlwind romance, it is quickly becoming one of the most critical components of a successful customer experience. As an expected part of the customer experience, conversational UX is key to driving customer satisfaction. Spartan Race experienced a 9.5-percent Improves CX.

Logistics 98

Logistics Customer Experience Communication Internet 98

Zendesk

JANUARY 11, 2021

Over the past year, customers have embraced online shopping like never before, forcing businesses to quickly adapt their tools and processes. But with a spike in online sales came a surge of customer service requests across a variety of new channels businesses are still learning to adopt. A single view of the customer.

eCommerce 52

eCommerce Customer Experience Retail Digital Transformation 52

Zendesk

FEBRUARY 8, 2021

As a result, every customer interaction is a moment that can make or break your business. And every opportunity to help your customers is imperative, whether it’s helping them make a purchase or refunding a product. Offer transparent real-time order tracking for customers and agents alike. Support buyers as they make a purchase.

B2C 52

B2C Retail Customer Experience Communication 52