Through the Eyes of the Customer: Ideal Customer Experience in 2021 [eCommerce and Beyond]
Tidio
FEBRUARY 26, 2021
For one, it has significantly accelerated the process of digital transformation. Gen Z shoppers are the most loyal eCommerce customer segment. They argued that by the end of 2020, the quality of customer experience—not the price—will become the main factor that drives sales and builds loyalty.
Let's personalize your content