DemandFarm

OCTOBER 3, 2023

Customer-centric companies are 60% more profitable than companies that aren’t. And, this isn’t just a fleeting initiative, it’s a never-ending journey that has a set of philosophies and practices. What does customer-centricity truly mean? In a digital-first world, where personalization and understanding of customer needs are paramount, customer centricity is about providing personalized, connected customer experiences across all channels — before, during, and after every transaction.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

The Center for Sales Strategy

OCTOBER 3, 2023

We’re so proud to be celebrating Women in Sales Month once again! For each week in October, we have an amazing slate of women sales leaders who will be sharing their unique insights. From offering advice for sales managers new and more experienced to surveying the anticipated landscape of sales in the years ahead, when it comes to Improving Sales Performance, these ladies know how it's done.

Sales Management 80

Sales Management Sales Management 80

Customer Think

OCTOBER 3, 2023

Did you know that companies that get personalization right earn 40 percent more revenue from those activities than average players? In fact, among industries in the US, transitioning to top-quartile performance in personalization would lead to more than one trillion dollars in value, according to McKinsey & Company.

Customer Success 80

Customer Success Customer Experience 80

Help Scout

OCTOBER 3, 2023

Generative AI can be an incredibly powerful tool when implemented and used correctly. Here are four benefits of using AI in your customer service experience, as well as advice on how to do so responsibly.

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2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

OCTOBER 3, 2023

Today’s world has become accustomed to everything being just one click away – including customer service. Customers are no longer used to waiting around for anything and can seek assistance through one of the many smart devices available on the market to cut back on time they think may be wasted waiting.

Marketing 75

Marketing 75

MDI Training

OCTOBER 3, 2023

Recap: This was the L&D summer at MDI Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling. Recap: This was the L&D summer at MDI Summer at MDI is not only the time to relax from the heat and the stress of everyday life but also the time to get educated and gain new inspiration.

Digital Transformation 69

Digital Transformation Leadership Artificial Intelligence Digitalization 69

ClearPoint Strategy

OCTOBER 3, 2023

The software solution for businesses seeking strategic success.

Software 105

Software Software 105

Customer Think

OCTOBER 3, 2023

When two 800-pound gorillas fight over the same prized banana, the key to victory isn’t the size of the blows; it’s the delivery. And Walmart is delivering a lot of blows against Amazon. Will they land? Take the former Walmart rewards initiative for subscribers of Walmart+, a direct competitor to Amazon Prime.

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CMOE

OCTOBER 3, 2023

As the calendar flips to the last quarter of the year, it’s the perfect time to revisit and readjust your personal and organizational strategy. The successes you have experienced and the obstacles you have avoided throughout the year equip you to reevaluate your strategic objectives and the resources at your disposal and ensure you win the year. With changing industries, politics, and labor markets, how has your strategic landscape changed?

Strategic Thinking 59

Strategic Thinking Digitalization Meetings Organization 59

Customer Think

OCTOBER 3, 2023

My two favorite Muppets were Statler and Waldorf. You might remember these were the two old guys that sat on the balcony and heckled the show. However, instead of cleverly improving the comedy of the vaudeville-style variety show in the 70s, I will heckle the restaurant experience.

Customer Experience 59

Customer Experience 59

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

QYMATIX

OCTOBER 3, 2023

How to set more-realistic sales targets using historical data and Predictive Analytics. To replace the legendary Jack Welch as CEO, the General Electric (GE) Board had selected Jeffrey Immelt in November 2000. As he took the reins, Immelt set an ambitious sales target: “We believe that GE can grow two to three times faster than world gross domestic product, which translates to about 8 per cent sustained sales growth.

Manufacturing 52

Manufacturing Shareholders Sales Acquisition 52

Customer Think

OCTOBER 3, 2023

Harnessing the power of artificial intelligence (AI) is imperative to future-proof customer experience automation. However, the modern contact center’s greatest challenge is the prevalence of “closed platforms” that limit an organization’s choice of data, AI, and best-of-breed applications.

Customer Experience 78

Customer Experience Artificial Intelligence CRM Organization 78

ACT

OCTOBER 3, 2023

Building upon the innovations in Act! Premium v25, Act! v25.1 further boosts business effectiveness with more tools to enhance security, gain richer insights, improve communication, and refine overall usability. Enhanced security to keep sensitive data private Helping customers comply with an ever-growing list of data protection and privacy concerns is no small feat.

Decision-making 52

Decision-making Innovation Communication Customer Experience 52

The Congruity Group

OCTOBER 3, 2023

The Details In today’s dynamic business environment, where customer expectations are continually evolving, building and maintaining strategic customer relationships is critical to organizational success. Led by Tony Bodoh and Juli Clark of The Congruity Group and special guest, Mark Williams, from McKinsey & Company, t his free webinar is designed to equip the C-Suite, Sales, and Customer Success leaders with the insights and tools necessary to validate alignment with your most strategic cu

Customer Success 52

Customer Success Sales 52

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

PandaDoc

OCTOBER 3, 2023

Do you feel like your selling job is becoming harder and harder over time? Don’t worry — you are not alone: 69% of your colleagues feel the exact same way, according to Salesforce’s State of Sales 5th edition. There are significant reasons why today’s fast-changing sales environment is making your job more difficult, including skyrocketing buyer expectations forcing sales reps to become trusted advisors, a switch from reactive adaptation to proactive prediction strategy, and widespread adoption

Artificial Intelligence 52

Artificial Intelligence Sales CRM e-Learning 52

Apptivo

OCTOBER 3, 2023

" title=" Key Customer-Centric Field Service Metrics" data-src="[link] /> 1. What is Field Service Automation? 2. 5 benefits of Using Automation in Field Service 3. Why do service companies use Field Service Automation Software? 4. Why choose Apptivo for your Field Service Automation Platform? 5. Conclusion Time is money in the business world, and inefficiency may lose a company a lot of money.

Software 52

Software Software Prioritization Organization 52

PandaDoc

OCTOBER 3, 2023

In the modern marketplace, leveraging sales software for small businesses can make a world of difference. In this article, we explore a host of solutions designed to help SMEs streamline their processes, boost productivity, and drive revenue growth. Key takeaways: Sales software options offer a diverse range of features, from lead management and CRM to analytics and automation.

Small Business 52

Small Business Software Software Marketing 52

ReviewTrackers

OCTOBER 3, 2023

ReviewTrackers integrates with Apple Business Connect, empowering businesses to achieve higher accuracy and consistency of business data on location place cards within Apple Maps.

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Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

Customer Think

OCTOBER 3, 2023

Empowering Education The Impact of Student Feedback[/caption]Effective teaching is a dynamic process that continually evolves with the changing needs of students and advancements. One such invaluable source of insight for educators is feedback. When it comes to improving teaching, collecting feedback from students is an often-underutilized treasure trove of information.

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SmartKarrot

OCTOBER 3, 2023

Customer Success Managers are at the heart of retaining and growing customer accounts. They help clients get value from the product or service. This is tied back to increased revenue and customer loyalty. Yet, despite its importance, Customer Success Management often lacks the structure and standardization found in other roles like sales and marketing.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

Strategic Communications

OCTOBER 3, 2023

When it comes to trend spotting in the marketing space, there’s a bright, shiny thing in the room: artificial intelligence. AI is clearly top of mind for marketers. But it can also be a distraction that keeps marketing pros focused raptly on it and turning their attention away from other compelling technologies and trends that should be on their radar screens.

Marketing 80

Marketing Advertising Co-Creation Digitalization 80

SmartKarrot

OCTOBER 3, 2023

In this post, we explore how to boost user engagement with a proven playbook. Acquiring new customers is only half the battle in today’s extremely competitive market. To retain and grow your customer base, you need to focus on customer success and user engagement strategies that keep customers delighted and loyal. This comprehensive playbook will provide you with actionable insights to drive user engagement and achieve your desired outcomes. 1.

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Onboarding Customer Success Media CRM 11

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

Sales