Tue.Mar 05, 2024

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3 Lessons from A Founder of 2 Million-Dollar Companies

Hubspot Sales

Raising millions for a startup is no easy feat, as anyone who’s raised venture capital will tell you. But Beatriz Acevedo did it twice, and in wildly different sectors – digital media and fintech. She co-founded: Mitú : A media network that specializes in content popular among young Latinos. It attracted 2B+ monthly video views and raised a total of $62m , before getting acquired in 2020.

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What Is Lead Distribution and How Can You Use It?

Nutshell

Definition: Lead distribution is the process of strategically assigning leads to specific sales reps. You’re probably already familiar with lead generation , where you draw people in and get them actively interested in whatever your business sells. And you may have also heard of lead nurturing, which is where you continue marketing to leads until they’re ready to buy.

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What Employee Retention Strategies Should You Implement in 2024?

The Great Game of Business

Employee retention, particularly for your best employees, continues to be a challenge. First, there was the pandemic. Then, there was the fallout from that with the Great Resignation. Other challenges are presenting themselves as Baby Boomers are retiring in massive numbers, leaving an employee gap that is becoming increasingly harder to fill because Gen Zers are not necessarily stepping into traditional employee roles.

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Nutshell Announces Customizable Board View

Nutshell

Have you ever wanted to tailor the data on your lead board cards and see things like lead confidence, related people, or an anticipated close date without having to open the lead’s page? Introducing new customizable lead board cards in Nutshell! Now you have the power to choose which fields are displayed on your lead board cards. Plus, you can reorder the fields to better support your team’s needs!

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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The 3 Key Business Factors That Will Unlock Global Growth in 2024

Customer Think

Expanding an enterprise into new global markets can unlock significant growth opportunities by tapping into diverse consumer bases and lucrative geographies. Access to a broader customer pool allows for increased revenue streams and economies of scale, enhancing the overall competitiveness of the business.

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Customer Support: Driver Of Your Business Growth

Groove HQ

The competition is getting tougher every day. The tools, that are available to everyone, allow newcomers to create products in a matter of weeks and start eyeing your share of the pie. With so many products that are nealy identical, and prices that are so similar – how do you stand out? How do you […] The post Customer Support: Driver Of Your Business Growth appeared first on Groove Blog.

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How Executives Can Work With ERGs To Drive Innovation, Employee Engagement And Business Success With Kristina Fusella

Strategic Planning and Management Insights

Your greatest asset is your people; investing in them is also investing in your growth. In this episode, Anthony Taylor interviews Kristina Fusella about the value of working with Employee Resource Groups (ERGs) to drive innovation, employee engagement, and business success. Kristina is the Senior Director of Capabilities and Employee Experience at Novo Nordisk , and she takes us through her non-traditional career path and the work she is doing.

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5 Ways to Keep Your Email Subscribers Attention

Customer Think

Source: Canva free Email inboxes are flooded with messages: transactional emails, newsletters, product updates, and occasional messages from coworkers and friends. People get more than 10 dozen emails a day, so it stands to reason that very few marketing messages will elicit any kind of mental or emotional reaction.

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Introducing AI Assist: Elevating Strategy Execution with Simplified Action Planning, Improved Efficiency, and Transparency

Envisio

Today, we’re excited to unveil the latest addition to the Envisio product family: AI Assist! AI Assist introduces AI technology to the Envisio platform to help you save time and stay informed with one-click actionable work plans and better progress reporting. AI Assist is an optional feature designed to do more of the heavy-lifting in crafting progress updates and work plans— freeing up time and energy for you and your team to focus on strategy execution.

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The Anatomy of an Effective Contact Center One-on-One Conversation

Customer Think

Image by Mikko Koivuneva from Pixabay Whether it’s called a one-on-one meeting, or a coaching conversation, or a performance check-in, this regular conversation between a supervisor and an employee is essential to an effective and high-performing contact center.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Balancing Recognition and Accountability: Leadership in Action

CMOE

Effective leadership is foundational to the continued success of any organization. At the heart of such leadership lie two pivotal qualities: recognition and accountability. These elements, in the right proportions, create leaders that motivate teams , drive performance, and foster an environment of trust and respect. Recognition (the act of acknowledging and rewarding team members’ contributions) and accountability (the act of taking responsibility for outcomes and adherence to standards)

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The Power of Customer Experience in Product-Led Growth

Customer Think

Product-Led Growth (PLG) is a business strategy where the product itself has the primary role in acquiring, onboarding, engaging, and retaining customers. But in today’s self-directed, digital-first world, just over half of all B2B buyers desire a seller-free sales experience.

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Unlocking Sales Potential with the Customer Product Mix Sheet in SMP Dashboards

Sales Management Plus -- SMP

Distribution is exceptionally competitive, and finding ways to maximize your sales opportunities can help you with that competitive edge. You can use the Customer Product Mix Sheet within SMP’s Dashboards to help make this easier on you and your team. Here is an overview of its functionalities so you can unlock its potential for driving strategic sales growth.

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Former First Lady Michelle Obama to join us at Zendesk Relate

Zendesk

Former First Lady Michelle Obama has spent her life challenging us to reconsider where that “supposed to” comes from—and who determines it. Her life shows us that you don’t have to look a certain way or act a certain way to fit in; you don’t have to make a lot of money or come from a certain group or class or faith in order to matter. Each of us can write our own story.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Account Management Solutions: Everything you need to know

Arpedio

In today’s fast-paced business environment, maintaining strong relationships with clients is paramount to success. This is where effective account management comes into play. Businesses across industries are increasingly turning to account management solutions to streamline their processes, enhance client satisfaction, and drive growth. In this comprehensive guide, we’ll delve into the world of account management solutions, exploring what they entail, why they matter, and how they ca

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The (Underrated) Power of Email Deliverability: What Marketing Leaders Need To Know

Customer Think

Google and Yahoo have an email update for you, but it’s probably in your spam folder. The tech giants started the new year by escalating their efforts against bulk email spam. With each company releasing its own set of rules and guidelines, email marketers need to navigate these un-spammed waters.

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Effective Account Management Strategies

Arpedio

In the intricate dance of business success, one partner often overlooked is account management. It’s the backbone that sustains client relationships, fosters loyalty, and ultimately drives growth. In this digital age where competition is fierce and customer expectations are soaring, the need for robust account management strategies has never been more pronounced.

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The 10 most common company-killing Terribly Toxic Traits of bad managers

Customer Think

After working with hundreds of companies and their leaders, I can confidently say that the number-one killer of revenue growth is a bad top boss. Bad boss characteristics demoralize, disenfranchise, discourage, and demean the best people working in the company. They make a mockery of all that the good people are trying to do.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Who are the 10 best startup incubators and accelerators across India for SaaS-based startups

Customer Think

Startup incubators and accelerators hold a key position in aiding startups that are just beginning to develop by offering them the facilities, mentorship, and funding that will ensure their growth and development.

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3 questions you must ask when choosing a third-party vendor

Customer Think

Despite the turbulence in the tech industry, organizations are still actively seeking to expand their tech stacks and elevate their investments. According to the 2023 State of IT Report by SWZD, IT budgets are projected to surge this year with an impressive 13% year-over-year increase.

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Anchoring Digital Transformation Programs on Improved Customer Experience

Customer Think

In today’s digital era, when customers wield unprecedented control over their choices, the implications are clear for organizations embarking on a digital transformation journey. If the experiences customers demand in their products and services aren’t delivered, organizations can expect customers to vote with their feet.

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Mastering ‘Mental Accounting’: The Key to Persuasive Buying Decisions

Customer Think

Listen to the podcast: I am excited. My wife and I are going on a cruise to India. It’s a big splurge for us, and we look forward to it.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.