Customer Think
MARCH 26, 2024
Earlier this week, Marketing Charts shared the results of a study conducted by Qualtrics XM Institute that looked at whether or not customers shared feedback about their experiences – and with whom or how they shared that feedback.
Planview
MARCH 26, 2024
We talked about how the PMO can be one of your organization’s greatest strategic value drivers. But how do you ensure your PMO is actually equipped and capable of achieving your desired business outcomes? In this post, we will discuss how you can get the most value from your PMO. And it starts with understanding the purpose they play in your organization.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
MARCH 26, 2024
Are you tired of using outdated SEO practices that fail to keep up? Each day, search engine algorithms become more advanced and sophisticated, leaving traditional SEO methods in the dust.
Groove HQ
MARCH 26, 2024
Every customer is unique, but sometimes there are common denominators. In the case of customer support, they are in the form of questions that everyone asks, or at least a notable majority do. Even if the information is in onboarding, or seems obvious to the product team it might a perfect case for your FAQ […] The post How to Create a Helpful Frequently Asked Questions Section appeared first on Groove Blog.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
MARCH 26, 2024
Comprehending customers’ journey through life stages—infancy, childhood, adolescence, adulthood, and old age—is vital for crafting an exceptional customer experience. This strategy not only boosts customer engagement but also guarantees that marketing messages are customized to address the changing needs of individuals in different life phases.
QYMATIX
MARCH 26, 2024
Wholesale distribution plays a critical role in the modern economy, linking manufacturers and retailers. Successfully capturing markets and retaining customers is, therefore, central to the growth and stability of a wholesale business. Although the market is highly competitive, there are innovative strategies that companies can use to capture markets and retain customers for the long term.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Excelerate
MARCH 26, 2024
Have you ever felt like you're stuck in a workday twilight zone, endlessly having déjà vu moments talking about and trying to fix the same issues? Then, someone will suggest a magical solution: "A new system or system change will do the trick!" It sounds promising at first, but the truth is, technology is only as effective as the processes it is meant to support.
OnStrategyHQ
MARCH 26, 2024
Artificial Intelligence (AI) is the hottest topic in 2024, just as in 2023, and will most likely continue to be in 2025 and beyond. We are witnessing the beginning of a shift that will impact the world for years to come. So, what does that mean for your organization? The transformative power of AI for business is a tangible reality for organizations and companies to multiply their mission and gain a competitive edge.
Customer Think
MARCH 26, 2024
Although this is an article about sales process, the first two paragraphs have more to do with religion than sales. To fully understand this powerful analogy, you’ll want to read the next three paragraphs and allow me to make my case. It will be worth it!
Flevy
MARCH 26, 2024
Business frameworks and methodologies are structured tools to approach complex, but common business challenges. They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. The importance and usefulness of business frameworks in the consulting world—especially among the global strategy firms—cannot be overstated.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Customer Think
MARCH 26, 2024
Imagine this: You’re feeling under the weather, but a trip to the pharmacy feels like a mountain to climb. Running out of refills? Stuck waiting in long lines? What if there was a way to get your medications delivered straight to your door? Medicine delivery apps are here to revolutionize healthcare!
Arpedio
MARCH 26, 2024
In today’s competitive business landscape, the role of pre-sales strategy in driving business success cannot be overstated. It serves as the foundation for establishing strong customer relationships, understanding market dynamics, and ultimately closing deals that drive revenue growth. Let’s delve into the importance of pre-sales strategy and its impact on overall business success.
Customer Think
MARCH 26, 2024
Listen to the podcast: Sometimes, things go wrong despite your best efforts. This situation happens everywhere. Even the most well-managed companies will have things go wrong. So, it’s not a matter of if but when regarding a customer crisis. Too many organizations do not plan for a customer crisis, and I want to change that.
Cranfield Executive Development
MARCH 26, 2024
Cranfield creates an innovative and bold new programme to reset the direction of executive education - THRIVE: Passion, Purpose, Performance.
Advertisement
How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
Customer Think
MARCH 26, 2024
Solution to help enterprise customers generate more revenue through powerful, secure conversations
Cranfield Executive Development
MARCH 26, 2024
Cranfield creates an innovative and bold new programme to reset the direction of executive education - THRIVE: Passion, Purpose, Performance.
Customer Think
MARCH 26, 2024
Sagility to transform member, patient and provider interactions using BirchAI's SaaS platform
Cranfield Executive Development
MARCH 26, 2024
Cranfield creates an innovative and bold new programme to reset the direction of executive education - THRIVE: Passion, Purpose, Performance.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Customer Think
MARCH 26, 2024
Introduction There is little doubt about the fact that the ecommerce landscape is undergoing a dramatic shift. While traditional giants like Amazon and Shopify continue to dominate the landscape, a new breed of solution is gradually emerging— hyperlocal ecommerce delivery platforms.
QYMATIX
MARCH 26, 2024
Wholesale distribution plays a critical role in the modern economy, linking manufacturers and retailers. Successfully capturing markets and retaining customers is, therefore, central to the growth and stability of a wholesale business. Although the market is highly competitive, there are innovative strategies that companies can use to capture markets and retain customers for the long term.
ClearPoint Strategy
MARCH 26, 2024
Explore the critical factors beyond cost in selecting strategy management and execution software. Learn how it drives success beyond the price tag.
Customer Think
MARCH 26, 2024
Giving birth to a new leading European experience management solution
Speaker: Susan Spencer, Principal of Spencer Communications
Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.
ClearPoint Strategy
MARCH 26, 2024
Gain insights from industry leaders with six expert tips for successful strategy execution. Elevate your business strategy with proven practices!
SmartKarrot
MARCH 26, 2024
As someone deeply entrenched in the realm of customer success , I’ve encountered numerous instances where failure seemed imminent. Yet, these moments of crisis became opportunities for transformation and growth. Embracing chaos, actively listening, and fostering alignment among stakeholders have been pivotal in turning the tide. But how do we navigate these turbulent waters and emerge stronger?
PandaDoc
MARCH 26, 2024
Imagine you’re playing a video game where your goal is to guide a character through different levels until they reach the final stage. In the world of sales, salespeople are engaging with potential clients to guide them from the top of the sales pipeline, when they first discover a product or a service (level 1) to the bottom of it, the post-purchase stage (the final level).
Expert insights. Personalized for you.
69 
Let's personalize your content