Wed.Jun 14, 2023

article thumbnail

What are the Top Challenges Facing CROs and Sales Leaders?

Upland

What are the top challenges facing chief revenue officers and sales leaders in 2023? And how can account planning help? There’s plenty of uncertainty in the economy right now. But also, a lot of opportunity. The best chief revenue officers understand that – and they take up the challenge of driving revenue regardless of the business horizon daily.

article thumbnail

Disruptive Marketing: What it is and how you can benefit from it

Insightly

Disruptive marketing involves using experimental tactics that challenge the status quo. Rather than following conventional marketing wisdom, disruptive marketers are constantly testing daring, new tactics that haven’t been tried before. Some work while others fall flat. And that’s ok, that’s how innovation works. Without disruption, we’d remain in a static state of stagnation and never evolve.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

A Contingency Model of CX: The Right Experience for the Right Time

Customer Think

I once wrote an article about how the future of shopping would all be automated. In this new world, we would shop online and a series of robo-delivery vehicles would whisk our products right to our front doorsteps without the trouble of leaving our homes.

article thumbnail

Software for Tech Companies: What’s in Your Tech Stack?

Nutshell

As a tech company, you know the importance of having the right digital tools at your side. That’s the idea behind a tech stack, a collection of business tools you use to manage your company. Every business needs some kind of tech stack to function efficiently. The question, though, is this: Which types of tools should you include in your tech company tech stack?

article thumbnail

2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

article thumbnail

Uncovering Critical Business Issues – What, Why, and How

Customer Think

What’s in this article for you? Understanding Critical Business Issues (CBIs) can make the difference between successfully closing business vs wasting your time with No Decision outcomes. Helping your prospects recognize their own CBIs can accelerate their buying processes and bolster their business cases.

article thumbnail

How To Manage a Sales Pipeline for a Tech Company

Nutshell

A sales pipeline is a representation of the journey people take when they become customers. Beginning with an introduction to your company and ending with a purchase, every sale requires someone to progress through your business’s sales pipeline. Just like every business, your tech company needs to create and monitor your sales pipeline to ensure a smooth customer journey for all your prospects.

More Trending

article thumbnail

Top Strategies of Highly Effective Sales Managers

The Center for Sales Strategy

To build a great sales team, you need a great leader. Talented and engaged managers coach and develop their teams, always improving the standards of performance. They put their people first, but their focus on development doesn’t stop with their direct reports. Highly effective sales managers also spend time on their own growth and development, seeking opportunities to learn and improve.

article thumbnail

[Book Review] An Important New Model of the B2B Buyer Journey

Customer Think

Source: Kogan Page Limited Understanding how business people actually make buying decisions on behalf of their company is vital to B2B marketing success. Without such insight, it's almost impossible to design and execute effective market.

B2B 69
article thumbnail

The Eisenhower Principle Applied to Business Strategy Management

ClearPoint Strategy

How did Dwight Eisenhower solve some of the big problems of the twentieth century?

article thumbnail

Teneo.ai Launches Conversational IVR Plugin for Amazon Connect

Customer Think

Groundbreaking integration empowers Amazon Connect clients to optimize efficiency, enhance customer experience and streamline call routing, leading to significant cost reductions

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

The customer-first strategy: Why it’s crucial to your business

Zendesk

No matter which industry you’re in, your business will always face competition for customers—and when market forces turn into headwinds, keeping your most valuable assets can be especially challenging. That’s why embracing a customer-first strategy is essential. Yet adopting a customer-first strategy comes with a set of challenges that must be navigated with forethought and a commitment to execution.

article thumbnail

The Power of a Customer’s Name: 5 Ways to Use It to Your Advantage

Customer Think

Using a customer’s name is a simple yet powerful way to improve their experience with your business. It’s an effective way to make them feel valued and acknowledged, which can lead to increased loyalty and customer satisfaction. When a customer hears their name, it creates a sense of familiarity and personalization.

64
article thumbnail

The 13 Best Performance Management Systems

CMOE

Performance management aligns team members and resources while flagging potential issues. With an effective performance management system, leaders can proactively adjust and help workforce members achieve target objectives. But the unfortunate reality for many organizations is that performance management can sometimes be slow and inefficient. McKinsey cites poor metrics, poor targets, and a lack of transparency as common issues.

article thumbnail

Business Success: What’s love got to do with it? Everything. 

Customer Think

I’m asking the same question Tina became famous for. But this time, we’re talking about success in business. Read most any textbook on growing a business and you won’t see much about “love.

article thumbnail

1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

article thumbnail

What Is Lean Strategy Deployment? | KaiNexus

Kainexus

Lean Strategy Deployment, also known as Hoshin Kanri, is a systematic approach organizations use to align their annual objectives around strategy with the day-to-day activities of their teams. It originated from the Toyota Production System and has been widely adopted in various industries.

article thumbnail

‘No Decision’ isn’t Indecision: people won’t buy until they’re buyers

Customer Think

I’ve been reading articles claiming a major impediment to closing sales is buyer’s ‘indecision’. But is non-buying called ‘indecision’ because people aren’t responding according to a seller’s expectations?

Sales 59
article thumbnail

How to Build an Effective Sales Territory Plan

RAIN Group

Meet Morgan. A hard-working seller. Focused and productive. Morgan’s developed strong sales skills and knows what it takes to sell. At the end of the year, does Morgan hit target? Beat it by 20%? Fall short by 30%? Does Morgan know: How many sales they need to win?

Sales 52
article thumbnail

Halo Effect vs. Horns Effect: The Impact of Initial Impressions on Brand Perception

Customer Think

When it comes to branding, first impressions are critical as they can have a lasting impact on how customers perceive your brand. There are psychological models on human perception that can play a significant role in how people perceive your brand.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

What Happens When Your Go-To-Market Leadership Team is Aligned?

SBI Growth

It’s tough out there right now. Achieving commercial success in today’s market is tougher than ever – and a lot of pressure is on go-to-market leadership to perform. That was the subject of an SBI webinar I recently anchored, featuring Mike Hoffman of SBI and Eric Walczykowski of Bespoke Partners. For Mike and Eric, the core question is, what steps can the CEO take to align the go-to-market executive team with the value creation strategy?

article thumbnail

Welcome to the StrategyHub by OnStrategy

OnStrategyHQ

At OnStrategy, we are serious about being your partners to help identify strategic moves and set your vision into action with an actionable strategic plan to consistently achieve 80% of your goals. We’ve spent the last 20 years building plans and a methodology to make it happen. We’re excited to announce the StrategyHub by OnStrategy. This fully upgraded software experience brings together everything you need to build an actionable organizational strategy, align your leadership team, and create

article thumbnail

5 Municipal Development Plan Examples

ClearPoint Strategy

A municipal development plan could help your city manage long-term change and growth

article thumbnail

Welcome to the StrategyHub by OnStrategy

OnStrategyHQ

At OnStrategy, we are serious about being your partners to help identify strategic moves and set your vision into action with an actionable strategic plan to consistently achieve 80% of your goals. We’ve spent the last 20 years building plans and a methodology to make it happen. We’re excited to announce the StrategyHub by OnStrategy. This fully upgraded software experience brings together everything you need to build an actionable organizational strategy, align your leadership team, and create

article thumbnail

How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

article thumbnail

8 Real-Life Balanced Scorecard Examples

ClearPoint Strategy

Proof that the Balanced Scorecard is the right strategy management framework for you

article thumbnail

June 14 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Beyond As a Customer Success Manager, you’ll be securing possibilities for new product upsells, existing product upgrades, and yearly subscription renewals. Promoting client adoption, re-engagement, and satisfaction for the designated book of accounts.

article thumbnail

The Customer KPI Library: 53 Scorecard Measures

ClearPoint Strategy

You owe it to your customers to review these 53 important key performance indicators

52
article thumbnail

How Conversation AI and ChatGPT Solve Remote Work Challenges for Sales Teams

SmartKarrot

As a sales leader in the SaaS business, the importance of keeping up with the latest technological advancements in the industry is critical. One of the most significant shifts in recent years has been the rise of remote work. This shift has required sales teams to adjust their processes and strategies to accommodate the new reality of virtual selling.

article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

article thumbnail

Strategy Maps, Logic Models, & Theory of Change, Oh My!

ClearPoint Strategy

There are many tools out there that can help you make "strategy" a little more clear

52
article thumbnail

Guide to Sales Reports in a CRM: What They Are and Why They Matter

Apptivo

1. What is a sales report? 2. What are the different types of sales reports in Apptivo? 3. Why is a CRM sales report essential for business? 4. How to Create Sales Reports in a CRM like Apptivo? 5. Conclusion “Knowledge is power.” This timeless phrase holds especially true in the sales sector. Access to reliable and meaningful data is critical for making educated decisions and driving revenue growth as a sales professional or business owner.

CRM 52
article thumbnail

The Top 9 Strategy Consultants On Twitter

ClearPoint Strategy

Follow these leading strategy consultants to make more strategic business decisions.

article thumbnail

A Brief History Of The Balanced Scorecard—& 4 Critical Takeaways

ClearPoint Strategy

Norton and Kaplan developed one of the most popular strategy management frameworks.

article thumbnail

Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.