Holden Advisors

NOVEMBER 9, 2021

Holden Advisors has the privilege of working with some of the top global sales organizations which affords us visibility into challenges that leaders in those organizations face on a daily basis. We're frequently asked about these common challenges because they might be applicable to issues encountered by other companies. The following represent the top three themes that we see across our sales performance engagements that Holden Advisors has encountered over the past 10 years.

Sales 195

Sales Profitability Organization Communication 195

Customer Think

NOVEMBER 9, 2021

As a chief marketing officer (CMO) or senior B2B marketing professional, there are few things as satisfying as earning and maintaining the trust of your CEO, and for that matter, the rest of the executive team. Conversely, if you do not have this trust, your professional life can be quite painful. In my career, I’ve […].

B2B 137

B2B Marketing Digitalization Leadership 137

The Center for Sales Strategy

NOVEMBER 9, 2021

As a sales manager, here’s an easy concept to get your head around: sales performance improves when sales managers set clear expectations with each salesperson. Think about it, when sellers know what to do—and managers establish performance tracking metrics and leading indicators to monitor progress—life becomes easier for all involved. Simply put, when life is easier for a salesperson, they perform at a higher level.

Sales 104

Sales Sales Management Management Sales Leadership 104

Customer Think

NOVEMBER 9, 2021

One of the most effective ways to stand from your competition in today’s competitive market is to provide stellar customer service. By evaluating relevant key performance indicators (KPIs) or call center metrics, companies can gauge how their customers perceive the support they receive from their organization. This article covers ten essential metrics or KPIs that […].

Organization 130

Organization Marketing 130

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Help Scout

NOVEMBER 9, 2021

Use this guide to identify your specific support software needs, understand the types of solutions to look for, evaluate your options, and get leadership buy-in.

Leadership 110

Leadership Software Software 110

Customer Think

NOVEMBER 9, 2021

The success of any marketing plan depends largely on how well it accounts for the business and economic conditions that exist when the plan is executed. Therefore, as marketing leaders develop their plans for 2022, it's vital that they assess what th.

Marketing 118

Marketing Digitalization 118

Customer Think

NOVEMBER 9, 2021

The biggest cost of any organization is that of the wage bill. While commercial organizations, seek to keep costs to a minimum, there is a tendency especially in large businesses, for staff salaries to be supressed while that of senior management to be inflated. For larger businesses, where the marketing function has expanded into various […].

Organization 111

Organization Marketing Management 111

Zendesk

NOVEMBER 9, 2021

Every company needs a sales plan. Without a plan, it’s easy to lose track of sales goals, lose momentum, and ultimately, lose money. Sales budgets can help—they make it easier to form concrete sales plans and greatly simplify sales management. In this article, we’ll cover what a sales budget is, why it’s important, and how to best create one for your business.

Sales 93

Sales Profitability CRM Communication 93

Revenue Storm

NOVEMBER 9, 2021

I know you will all relate to this scenario! You take a deep breath. You are faced with the embarrassing and unenviable task of delivering bad news to your sales leader –the important deal you committed to in your sales forecast to close this quarter won’t in fact close this quarter after all. Just reading that may bring back an uncomfortable conversation!

Procurement 78

Procurement Decision-making Advertising Meetings 78

Customer Think

NOVEMBER 9, 2021

I’ve used Twitter and FB Messenger as a quick way to connect with companies whenever I have needed to, but over the last 2 weeks, I’ve used WhatsApp for the first time. I have found WhatsApp to be a great way to engage intuitively and conversationally and ultimately to get the issues I had resolved […].

Customer Experience 82

Customer Experience 82

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Kainexus

NOVEMBER 9, 2021

Long before COVID-19 disrupted everyday life across the globe, the shift to a more distributed, flexible, and agile workforce was well underway. In 2019, more than 4.3 million Americans worked from home at least part-time. Virtual work has grown by 115% in the last decade. The pandemic transformed remote work from an option to a requirement for millions of more workers overnight.

Leadership 77

Leadership Remote Working 77

CMOE

NOVEMBER 9, 2021

Retaining your team is crucial to your organization’s success. Here’s what you can lose if your workforce members leave: Money: Turnover costs one-half to two times one person’s salary. Morale: With people leaving, team members might become overworked to compensate for the lack of workforce. As a result, this may produce low morale and a negative work atmosphere (as well as a greater likelihood that other employees will choose to walk out the door).

Onboarding 98

Onboarding Construction Organization Software 98

Crank Wheel

NOVEMBER 9, 2021

Here are 10 steps on how many use cloud calling to guarantee a successful campaign

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Customer Think

NOVEMBER 9, 2021

Enhancements to Litmus Proof, Builder, and Email Analytics solutions and its new Adobe and Intilery integrations help marketers drive revenue, convert business goals.

Marketing 59

Marketing 59

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Strategic Communications

NOVEMBER 9, 2021

I was having lunch with a friend recently when the topic of email – and difficulty in getting that email to its intended destination—came up. She was surprised to learn that some of the items that might be going to her “junk mail” or “spam” folder might actually be relevant mail. I was surprised that she had never checked this folder to see what’s going in there.

e-Learning 52

e-Learning Publishing Digitalization Communication 52

Apptivo

NOVEMBER 9, 2021

Apptivo is pleased to announce the newest upgrades in our All-In-One iOS application’s latest version 6.3.9 in the App Store. This iOS release is mostly concerned with UI stability and security action upgrades. Apptivo has been continuously upgrading our applications in multiple platforms to ensure that they remain stable and accessible across all platforms seamlessly.

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QYMATIX

NOVEMBER 9, 2021

Pricing Analytics in B2B: The Price Corridor. Pricing policy decisions are of enormous importance for companies due to their straight impact on profits. However, the targeted and systematic design of price management poses considerable challenges for companies in many different industries. This article gives an overview of one fundamental tool for price analytics: the price corridor.

B2B 52

B2B Profitability Negotiation Transportation 52

Customer Think

NOVEMBER 9, 2021

New module improves team efficiency, quantifies efforts accurately, prioritizes resources and optimizes processes.

Onboarding 52

Onboarding Prioritization Management 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

Strikedeck

NOVEMBER 9, 2021

Parker Chase-Corwin, Senior Director of Customer Success & Support at Paytronix, talks about the importance of mastering customer loyalty and providing a differentiated brand service through customer success, in an interview with Vincent Manlapaz. The post Mastering Customer Loyalty and Elevating Overall Experience: An Interview with Parker Chase-Corwin, Senior Director, Customer Success & Support at Paytronix first appeared on Strikedeck | Customer Success Platform.

Customer Success 40

Customer Success Onboarding Customer Experience 40

ReviewTrackers

NOVEMBER 9, 2021

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SmartKarrot

NOVEMBER 9, 2021

Role: Vice President of Customer Success Location: Palo Alto, CA, US (Hybrid) Organization: Spin Technology As a Vice President of Customer Success, you will lead the CSM team in driving user adoption, technical success, and long-term partnership with the customers. Manage the most strategic accounts, overseeing their more complex operations, building brand and service value, and developing relationships with key technology and business stakeholders.

Customer Success 19

Customer Success Account Planning Stakeholders Media 19

Zendesk

NOVEMBER 9, 2021

How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ , customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.

Acquisition 90

Acquisition Prioritization Innovation Digitalization 90

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

Sales

Flevy

NOVEMBER 9, 2021

What makes companies great in their industries is sustained above-average Growth. Conventional approach to Organic Growth has business leaders extending their existing product lines and brands, as well as entering new geographic regions. This conventional Growth Strategy at some point in time starts failing to provide the results required to hold market leadership positions.

Leadership 111

Leadership Banking Prioritization Organization 111

SmartKarrot

NOVEMBER 9, 2021

The brutal truth is, it is impossible to build happy external customers when you have unhappy internal customers, i.e., your employees. . Every contact that your unhappy employee has with the customer will negatively impact the external customer relationships. Hence, it is imperative to develop internal customer service within the organization. . Before diverting our attention to the tips to develop internal customer service, let’s look at the definition of internal customers. .

Stakeholders 10

Stakeholders Customer Success Communication Organization 10