Sat.Oct 29, 2022 - Fri.Nov 04, 2022

The Top 7 Key Challenges in Account Management


Strategic account management is a business practice involving activities like providing customers with the best support and services, thus increasing their consumption of products and services offered by the business.

20 insights on change management processes and communication

Red Star Kim

I facilitated an inhouse change management workshop for a law firm recently. We looked at change management through the lens of both individual and organisational change. And we used two of their planned change projects to consider the issues and to test out and apply the various techniques.


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How to turn Quarterly Business Reviews into your Competitive Advantage


Most quarterly business reviews (QBRs) are a missed opportunity. You’ve got an hour with a top account but the customer execs bail on the meeting. You show up and throw up all the information on your presentation slides and get little interaction from the audience.

How Visual Management Tools Start & Sustain Improvement


Visual management tools surround us. Although they are so ubiquitous, we might not even think about them. For example, when your car is about to run out of gas, a light will alert you to the problem. Your fitness app may even show you how close you are to your daily goal.

The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? In this webinar, you’ll gain actionable insights from Olivia Montgomery as she walks us through Capterra’s extensive research on how businesses - notably small and midsize businesses - are addressing supply chain challenges in 2023.

Latest Podcasts: Four Perspectives on Leadership

Force Management

Business leaders in all stages of their career can benefit from self-reflection and improvement. That's why Revenue Builders hosts John McMahon and John Kaplan get real with leaders from all backgrounds and with many different paths to success.

The Acumen Sextet: An Evergreen Framework for Account Management and Customer Success

Strategic Account Management Association

Six skill sets that capture what account managers must master to do right by their own firms and their customers. The post The Acumen Sextet: An Evergreen Framework for Account Management and Customer Success appeared first on Strategic Account Management Association.

More Trending

It’s Time to Deal with Labor Shortages

Engage Selling

???? I’m m sick of businesses using staffing shortages as an excuse for poor performance. Sales teams are no exception, and here’s what they have to change. The post It’s Time to Deal with Labor Shortages first appeared on Colleen Francis - The Sales Leader.

Ditch the Script—and Transform Customer Experience

Vantage Partners

Change Management & Organizational Transformation

Why IMPACT Works

Brooks Group

This article was largely inspired by the past writings and videos of The Brooks Group’s Founder, Bill Brooks. It is our honor to further his legacy by sharing his timeless teachings with you today. A Brief History of the IMPACT Selling ® System.

How to Help Veteran Salespeople Increase Their Digital Sales

The Center for Sales Strategy

I will often hear sales managers confess that their most tenured, and sometimes best traditional sellers, struggle when it comes to selling more or higher value digital solutions.

Intent Signal Data 101

Intent signal data helps B2B marketers engage with buyers sooner in the sales cycle. But there are many confusing terms used to describe intent data. Read this infographic to better understand three common areas of confusion.

Handling the Dreaded Price Objection Like a Boss

Engage Selling

??? “Your price is too high!” Here’s my favourite approach to this common objection (it involves asking a simple and powerful question). The post Handling the Dreaded Price Objection Like a Boss first appeared on Colleen Francis - The Sales Leader.

Ditch the Script! How Customer Service Agents Lead with the Heart

Vantage Partners

Change Management & Organizational Transformation

Improve CX in Your Organization by Keeping Customer Data Secure

Customer Think

It doesn’t matter if you ask someone for an email, phone number, or credit card. The moment you receive any information from a consumer, you’re expected to keep that information secure. That’s a tall order.

Why You Need to Love Your Sales Team

Sales Gravy

In today's world there are few barriers to career change. Top sales talent can walk out of your door to another career opportunity at any time. This puts more pressure on sales leaders than ever before to foster a sales culture and team environment that compels people to stay.

New Ways to Reach, Influence, and Close More Deals with Intent Data

Speaker: Ardath Albee, B2B Marketing Strategist and CEO of Marketing Interactions

Acting on intent data when applied to buyer context can be a game-changer for gaining attention by increasing relevance, which drives purposeful engagement toward purchase. But all intent data is not the same. In this webinar, learn the difference between interest and intent, and the best ways to use the right data.

Business Process Improvement Examples: 34 Actionable Ideas


When leaders consider implementing a structured business process improvement methodology , one of the challenges they often face is explaining to employees what types of opportunities to consider. Usually, there are some apparent needs that people attack immediately.

Five Mistakes to Avoid at SKO

SBI Growth

Every year, thousands of companies spend millions of dollars on sales kickoff (SKO) events and concentrate on talking at the group rather than activating the growth plan. If you're reading this, you're likely one of them.

Why a Cautious Approach to Marketing Analytics Makes Sense

Customer Think

Fueled by the exponential growth of online communications and commerce, marketers now have access to an immense amount of data regarding customers and potential buyers. Marketers have recognized that this vast sea of data can be a rich source of insig. Blog Customer Analytics Digital Marketing

Coaching & Joint Sales Calls: When Should I Ride to the Rescue?

Sales Readiness Group

For a sales manager going on a call with a sales rep, nothing is more painful than watching the rep crash and burn. Sales Management Sales Coaching

Sales 62

A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

How Can Business Transformation Reduce Costs?


Our recent conversations with business leaders clearly show that the disruption of COVID-19 and changing market conditions have left them thinking about costs in a different light. The "new normal" has forced them to shift from simple cost reduction to cost transformation.

Work it: A CX Moment with Upwork


With unemployment at a near 50-year low, many American companies have struggled to find highly skilled workers. Finding—and keeping—talent is an ongoing challenge for many businesses.

11 Things You Can Do to Ensure Your Journey Maps Are Actionable

Customer Think

I originally wrote today’s post for CMSWire. It appeared on their site on August 18, 2022. Journey mapping is one of the most powerful tools to help you understand the current customer experience and to design a new experience. But I always like to.

Help Sales Managers Set a Goal to Focus on What's Most Important

Sales Readiness Group

The over-arching objective of sales enablement professionals should be to support revenue growth by helping sales professionals achieve their sales goals. The most important way to accomplish this is to "reduce the time sellers spend not selling," and focus on client-facing tasks that improve sales.

How to Gain a Competitive Edge: A Deep Dive Into Supplier Diversity Programs

Speaker: Rod Robinson - SVP of the Supplier Diversity Practice, Insight Sourcing Group

In this exclusive webinar, Rod Robinson, SVP of the Supplier Diversity Practice Lead & Center of Excellence, dives into the key benefits corporations are seeing emerge from their supplier diversity programs and how you can gain invaluable competitive advantages with a supplier diversity program of your own.

The ultimate guide to creating a winning cold email strategy


Cold emailing is a difficult marketing strategy for two main reasons. Your audience doesn’t know you and has no reason to trust you, and you don’t receive any feedback in real-time — either verbal or non-verbal — which makes it impossible to adapt your approach to their immediate reactions.

How to scale a multilingual support team with AI


Multilingual support is a must when serving an international customer base: 75 percent of consumers from 29 countries say they’re more likely to purchase from the same brand again if customer care is in their language.

When is a martech stack too complex?

Customer Think

Skip to content <desc/> <path id="Shape" d="M-787.4,568.7h-6.3l-2.4-2.4c7.9-8.7,12.6-20.5,12. Blog Marketing Technology

Strategies For Managing Conflict in The Workplace

SME Strategy

Conflict in the workplace isn't going anywhere, so it's smart to develop the tools to manage it and even use them to further the success of your organization. management consulting strategic management team building training events team development conflict resolution

The Modern Supply Chain: Global Challenges and Best Practices

Speaker: Bart Huthwaite - Principal, RSM, Operations and Supply Chain

Fueled by innovation and modernization, Bart Huthwaite will unpack how developing and improving your resilience and adaptability will future-proof your global supply chain and set you up for long-term success.

3 CRM Models and How They Improve Customer Profitability


CRM Models: How They Can Boost Customer Profitability. You’ve heard of CRM software, but are you familiar with CRM models? These strategies underpin the process of managing customer data, helping to ensure you make the most of the information you gather.

A treat for your team: New integrations


Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Shopify Premium for Zendesk.

If customer satisfaction is not enough, how do we create fans?

Customer Think

Simply satisfying customers doesn’t cut it anymore in the loyalty stakes. Consumers are mired in adequate experiences from brands jostling to stand out. Yes, they’re satisfied. But brands need to do way more than rely on high levels of customer satisfa. Blog Customer Experience Customer Loyalty

Leading Change: The Old Way vs. The New Way


If there is one thing that we can count on, it is that things will change. Especially in the last two years, how and where we work has changed, and the workforce itself is decidedly different.

The Supply Chain & Logistics Journey: Humble Beginnings, Troubled Present, Amazing Future

Speaker: James A. Tompkins, Ph.D.

This presentation provides a brief overview of where supply chains have been and their current status, then dives deep into the incredible role that supply chains will play going forward.