Sat.Mar 02, 2024 - Fri.Mar 08, 2024

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What do you do when your boss is a micro-managing control freak?

Red Star Kim

Sadly, this topic still comes up occasionally during training workshops. Many people have suffered at the hands of a line manager who wants to know in detail what is happening and to control everything. It can be frustrating and disempowering. But there are potentially several reasons for this behaviour – some to do with your manager, and some to do with you.

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Here’s What a Successful Talent Initiative Looks Like

SBI Growth

If you have been following our podcast and latest blogs, you would have heard many of our experts talk about how talent initiatives are the quickest way to drive growth. This is a particularly good strategy to turn to in situations where a company needs fast returns and cannot afford to wait for longer-term strategies to take effect—for example, with companies that need to manage EBITDA or in companies that are struggling to meet the growth objectives set by their private equity owners.

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Why Are Media Sales Managers Lacking Superstars? With Beth Sunshine

The Center for Sales Strategy

In this episode, we’re once again consulting the latest Media Sales Report by The Center for Sales Strategy. Today, we’re asking the question, “Why are so many media sales managers lacking superstar talent?” Joining Matt to answer that question and more is the amazing Beth Sunshine, SVP/Talent Services here at CSS and the head of Up Your Culture, a division of CSS focusing on company culture and employee engagement.

Media 127
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24 Ways 2024 Customer Experience is Smarter: CX = EX (Part 3 of 4)

Customer Think

Employee experience (EX) goes hand-in-hand with customer experience (CX). It’s like the chicken and the egg: which comes first? Neither. Both rely upon one another for existence. EX and CX are immature fields of practice. That’s true in every industry and nation.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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4 Questions Worth Asking on International Women’s Day

Planview

Nearly 115 years ago, Clara Zetkin set a vision: that every country, every year, would celebrate women on the same day. The group that Zetkin rallied in Copenhagen then — about 100 passionate women from 17 countries — has grown exponentially. In fact, International Women’s Day (IWD) is now an official holiday in more than 25 countries, with thousands of marches, debates, concerts, and talks taking place each year.

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Mastering the New Era of Enterprise Sales: Aligning Strategy with Client Insights

FinListics Solutions

In the rapidly evolving landscape of enterprise sales, success hinges on a deep understanding of client insights. Our Seven-Step process for developing client insights is a smart roadmap for sales professionals navigating this complex environment.

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5 Pieces of Advice Every Sales Leader Needs to See in 2024, According to Modern Sales Leader 25 Winners

Hubspot Sales

Welcome to “The Pipeline” — a weekly column from HubSpot, featuring actionable advice and insight from real sales leaders. This week‘s post comes from five winners of HubSpot’s Modern Sales Leader 25 award. Recently, HubSpot presented the inaugural Modern Sales Leader 25 award — a distinction recognizing 25 sales and revenue pioneers, working at the forefront of their fields.

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5 Things CEOs and Founders Need to Know About Good Customer Service

Groove HQ

Your support team makes your customers successful. Here’s how to make your support team successful. One of my very first summer jobs in high school was waiting tables at a casual chain restaurant in New Jersey. If you grew up on the east coast of the U.S. and enjoy regretting your meal choices, you’ve probably […] The post 5 Things CEOs and Founders Need to Know About Good Customer Service appeared first on Groove Blog.

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How to Measure Sales Effectiveness in Your Organization

Brooks Group

Sales effectiveness is your sales professionals’ ability to achieve their goals and objectives efficiently and successfully. It encompasses various aspects of the sales process, including lead generation, prospecting, qualifying, presenting solutions, overcoming objections, negotiating terms, closing deals, and ultimately retaining customers for repeat business.

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Breaking Down the 76% Barrier: Strategies for Transforming Sales Teams

The Center for Sales Strategy

Imagine for a moment that you are the sales leader for a national media company. Picture your sales team and imagine the following scenario…. Your team is made up of 100 percent sales superstars who knock it out of the park and raise the bar day after day, week after week, month after month. Their potential for success is unlimited. If that scenario sounds like a dream to you instead of a reality, you are in the majority.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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3 Lessons from A Founder of 2 Million-Dollar Companies

Hubspot Sales

Raising millions for a startup is no easy feat, as anyone who’s raised venture capital will tell you. But Beatriz Acevedo did it twice, and in wildly different sectors – digital media and fintech. She co-founded: Mitú : A media network that specializes in content popular among young Latinos. It attracted 2B+ monthly video views and raised a total of $62m , before getting acquired in 2020.

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Profiling Your Ideal Customers

Customer Think

In the previous article in this series on Outcome-Centric Selling® we addressed the importance of identifying and targeting our customer’s most pressing business issues – and now we are going to turn our attention to identifying and targeting our most valuable potential customers.

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What Is Lead Distribution and How Can You Use It?

Nutshell

Definition: Lead distribution is the process of strategically assigning leads to specific sales reps. You’re probably already familiar with lead generation , where you draw people in and get them actively interested in whatever your business sells. And you may have also heard of lead nurturing, which is where you continue marketing to leads until they’re ready to buy.

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What Employee Retention Strategies Should You Implement in 2024?

The Great Game of Business

Employee retention, particularly for your best employees, continues to be a challenge. First, there was the pandemic. Then, there was the fallout from that with the Great Resignation. Other challenges are presenting themselves as Baby Boomers are retiring in massive numbers, leaving an employee gap that is becoming increasingly harder to fill because Gen Zers are not necessarily stepping into traditional employee roles.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Latest Podcasts: Best Practices from Leaders

Force Management

We've wrapped up another exciting month of podcast episodes, and this time we're bringing you some great tactical conversations on the current best practices in sales from seasoned sales leaders. Whether you're an upcoming leader or are currently managing a sales organization, there are some valuable lessons to be learned from these guests. From preventing deal slippage to mastering customer success to maximizing the value of Sales Engineers and Sales Development Representatives, dig into these

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Report: What is the #1 Thing that Leads to Successful Cross-Channel Marketing Campaigns?

Customer Think

Cross-channel marketing has emerged as a crucial tactic for customer engagement. It is an approach that aims to create brand consistency across various channels and requires consideration of all buyer interactions and the smooth integration of both online and offline channels (like email, website, push notifications, SMS, and in-app alerts) for effective customer communication.

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Nutshell Announces Customizable Board View

Nutshell

Have you ever wanted to tailor the data on your lead board cards and see things like lead confidence, related people, or an anticipated close date without having to open the lead’s page? Introducing new customizable lead board cards in Nutshell! Now you have the power to choose which fields are displayed on your lead board cards. Plus, you can reorder the fields to better support your team’s needs!

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Consultative Selling Tips: How to Sell to Procurement Managers

Brooks Group

Procurement managers have a reputation for focusing only on price. Is this deserved? Or can sales professionals engage purchasing managers, buyers, and agents differently to have more success selling to them? This post describes how you can use a consultative selling approach to understand the unique buying agenda of procurement managers and sell more effectively.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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Customer Self-Service: How To Build It?

Groove HQ

Customer satisfaction is critical for the success of any business, particularly in high-competition environments. Goes without saying that customer satisfaction is directly correlated with customer support quality. Your CSR, and live chat should always be at the top of your mind, but sometimes customers do not want to interact with anyone…they just an answer right […] The post Customer Self-Service: How To Build It?

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Reducing Agent Turnover: Applying Analytics to 100-Year-Old Observations

Customer Think

A few years ago, when I was in Nashville, I wandered into a used bookstore and bought called Foremanship1 written in 1927 by Glenn L. Gardiner, the “former director of foremanship development at the Oakland Motor Car Company.” Part of General Motors since 1909, it later became known as Pontiac.

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Beyond the Horizon: GenAI and Ethical Leadership

MDI Training

Beyond the Horizon: GenAI and Ethical Leadership Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling. Beyond the Horizon: GenAI and Ethical Leadership In this blog post, keynote speaker Bailey Parnell gives us a few snippets of her exciting keynote speech at our upcoming Leadership Horizon event.

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How to forecast in 4 simple ways

Zendesk

Why using Zendesk WFM’s Forecast feature is a must It highlights your trends over time It lets you check your gut feelings against real data It gives you an idea of where you are vs. where you should be It’s a launchpad for creating outstanding schedules It tells you, down to minute-level increments, how you should be staffing It shows you where and when your team needs help It provides a rough idea of the future, which will either give you an edge over your competition or put you on

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Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

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Customer Support: Driver Of Your Business Growth

Groove HQ

The competition is getting tougher every day. The tools, that are available to everyone, allow newcomers to create products in a matter of weeks and start eyeing your share of the pie. With so many products that are nealy identical, and prices that are so similar – how do you stand out? How do you […] The post Customer Support: Driver Of Your Business Growth appeared first on Groove Blog.

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The 3 Key Business Factors That Will Unlock Global Growth in 2024

Customer Think

Expanding an enterprise into new global markets can unlock significant growth opportunities by tapping into diverse consumer bases and lucrative geographies. Access to a broader customer pool allows for increased revenue streams and economies of scale, enhancing the overall competitiveness of the business.

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Effective Business Relationship Management Strategies

Arpedio

Effective Business Relationship Management Strategies Explore the ARPEDIO platform ← Back to blog Table of Contents In today’s dynamic business landscape, the capacity for relationship building and partnership development is more than a nicety—it’s a sturdy keystone of enduring organizational success. Companies at the forefront understand that strategic alliances and collaboration in business transcend mere transactional interactions, creating a tapestry of synergy and interdependenc

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Handling scheduling errors: An easy guide for workforce managers

Zendesk

Every workforce manager has been there. Maybe the forecast was wrong or something unexpected happened, but you’re now face-to-face with WFM scheduling errors. The staffing numbers don’t match reality, and the panic sets in. Instead of throwing your hands up, get creative with handling the issue. Whether you have more people on staff than you need or you’re desperate for a few more CX agents to lessen the pressure, there are ways to make this problem less awful.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Why you need to be a revenue-aligned marketing leader

Showpad

Marketing teams are not making the most of their relationship with sales. The sales team is a critical driver of revenue growth — and a key channel for marketing messaging. In order for marketing teams to realize the full potential of their sales team, they must have strong alignment. Yet, most leaders are not doing this effectively ( Revenue Marketing Alliance ).

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Next Gen B2B customer data platforms: Birth of a 4-fold customer view

Customer Think

In recent years, the landscape of business-to-business (B2B) technology has undergone a significant transformation. Traditional models of selling software and services have given way to subscription-based models, where customers pay on a recurring basis for access to products and ongoing support.

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Engaging Existing Customers Drives Banks’ Cross-Sell Success

NG Data

Banks and credit unions should focus on increasing customer engagement to win a larger share of their financial business. Reviving sputtering relationship growth with existing customers can help in cross-selling. Source The post Engaging Existing Customers Drives Banks’ Cross-Sell Success appeared first on NGDATA.

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Introducing Agent Status Dashboard

Zendesk

The Agent Status Dashboard is a tool designed for managers and team leaders to provide real-time visibility into their agents’ current activities. Yep, you read that right—we’re talking real-time insights on agents’ operations. The dashboard allows managers to closely monitor their team members without hovering over their shoulders or constantly interrupting them throughout the day.

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Contact vs. Company Intent Signal Data

Contact and company intent data both have their advantages. Contact-level intent leads can be acted on immediately to reach active buyers, while company-level leads improve outcomes for account-based marketing and other programs. This infographic unpacks the advantages of both contact and company data and gives details about how B2B marketers can benefit from both.