Help Scout

AUGUST 22, 2023

Both email and live chat support have pros and cons to consider as you expand on your customer support offerings. One of the most impactful things to consider in your support strategy is which channels to use. Read the full article

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Help Scout

AUGUST 22, 2023

If you're finding that live chat is your most challenging support channel, consider adopting these best practices (and avoiding these common mistakes). Read the full article

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75

Help Scout

AUGUST 22, 2023

Live chat widgets are useful tools that can help small businesses deliver an outstanding customer experience. Learn why it’s worth the investment and consider these nine tools. Read the full article

Small Business 75

Small Business Customer Experience 75

Help Scout

AUGUST 22, 2023

Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Browse the top 12 ecommerce live chat tools. Read the full article

eCommerce 75

eCommerce 75

Help Scout

MAY 18, 2021

Sometimes customers want to talk to a live person. Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat. How does live chat work?

Artificial Intelligence 115

Artificial Intelligence Communication Media CRM 115

Help Scout

AUGUST 22, 2023

Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices. Read the full article

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Zendesk

APRIL 21, 2022

Live chat is a must-have customer support channel, but that doesn’t mean it’s one-size-fits-all. These three ecommerce companies–Mack Weldon, HUM Nutrition, and KEEN Footwear–have developed the live chat best practices that best support their customers. First steps in setting up a live chat strategy.

eCommerce 98

eCommerce Internet Customer Experience Decision-making 98

Hubspot Sales

FEBRUARY 15, 2019

The way we interact with people is changing, both in our personal and professional lives. And whether we're instant messaging a co-worker or chatting with customer support on our favorite website, we often get a response almost instantly. Could your company benefit from live chat software? Best Live Chat Software.

Software 131

Software Software Co-Creation CRM 131

Agile CRM

JANUARY 10, 2023

The need for live chat tool in the current industry is driven by the growing demand for delivering efficient and convenient customer service. Live chat software does this with ease by communicating with customers in real time, providing quick and efficient customer support. What are Live Chat Tools?

Software 52

Software Software Account Management e-Learning 52

Help Scout

NOVEMBER 11, 2021

Live chat metrics make it easy to understand how your team is performing and how your customers feel. Here are 14 to start measuring today. Read the full article

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Help Scout

AUGUST 22, 2023

Learn how adding live chat as a customer service channel can help you improve the customer experience, increase agent productivity, and much more. Read the full article

Customer Experience 75

Customer Experience 75

Help Scout

AUGUST 22, 2023

Contextual support means meeting customers where they are with relevant answers — and modern live chat software isn’t complete without it. Read the full article

Software 75

Software Software Meetings 75

Help Scout

DECEMBER 5, 2023

Can AI tools help your team deliver better live chat customer experiences? In this post, we discuss the pros and cons of using AI for live chat and explore five of the best AI chat tools on the market today. Read the full article

Customer Experience 45

Customer Experience Marketing 45

Groove HQ

APRIL 22, 2021

We breakdown the basics of live chat support and how to choose the best software for your business. The post The Best Live Chat Software: 10 Reasons to Offer Live Chat Support in 2021 appeared first on Groove Blog.

Software 57

Software Software 57

Help Scout

AUGUST 22, 2023

Do you want to provide live chat support on your website for current or prospective patients? Stay HIPAA-compliant with these live chat apps. Read the full article

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Hubspot Sales

SEPTEMBER 6, 2019

Utilizing live chat can be a groundbreaking strategy for your sales organization. With live chat, you can increase efficiency, give sales reps more time to talk to prospects further along in the pipeline, and generate quality leads. Research and choose a live chat software.

CRM 86

CRM Software Software Decision-making 86

Help Scout

AUGUST 22, 2023

On the hunt for new live chat software for your education program or school? Here are 11 options to consider as you begin your search. Read the full article

Software 40

Software Software 40

Customer Think

JULY 8, 2021

Channels like chatbots for business and live chat take a brand’s interaction with the customers to the next level. […]. Introduction Responding to customer queries in the nick of time is the best way to increase your customer service operations.

Sales 81

Sales 81

Groove HQ

FEBRUARY 16, 2022

Compare the top live chat apps for Shopify to choose the best tool for your store. The post 20 Best Shopify Live Chat Apps to Supercharge Your Store appeared first on Groove Blog.

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Groove HQ

MARCH 10, 2022

Looking to learn more about online chat support? The post Online Chat Support 101: Your Guide to Live Chat Support for Businesses and Employees appeared first on Groove Blog. We've broken down the benefits, implementation guidelines, and more.

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Groove HQ

JUNE 1, 2021

we’ll be introducing Groove’s very own Live chat channel! Over the last few years, Live chat has become a critical part of managing conversations with your customers in real time on your website or application. The post Product Update: Early Access to Live Chat is Here!

Management 52

Management 52

Customer Think

JULY 16, 2021

With the acquisition, Nexa rounds out its people-powered business solutions with 24/7/365 live chat and text messaging.

Business Services 69

Business Services Acquisition 69

Drift

APRIL 15, 2019

Here’s just one thing he’s figured out: Live chat blows email out of the water when it comes to conversion rates. Which means he’s digging into our metrics day in and day out to learn how our customers are using Drift for sales. Just using the messaging on our pricing page as an.

Meetings 48

Meetings Sales 48

Groove HQ

OCTOBER 9, 2019

As we roll into the last quarter of 2019, Groove’s product and engineering teams have begun to work on several of your most requested features, including: Live chat CRM features Updated Trello, GitHub, and HubSpot integrations And many more! As always, we will be keeping the public roadmap up to date as we move through […].

CRM 64

CRM 64

Help Scout

NOVEMBER 26, 2018

For customers, live chat is easy, effortless, and often their preferred mode of interaction with businesses. But for customer support managers responsible for scheduling their teams, live chat can be anything but easy and effortless. Imagine that covering chat is like juggling balls. It’s stressful, I get it).

Negotiation 40

Negotiation Software Software Meetings 40

Help Scout

OCTOBER 9, 2018

Live chat software raised the bar with the expectation of instant, comprehensive help from customer support professionals. We’re raising the bar again by offering customers what they need before they reach out through a live chat solution , balancing intuitive self-service with personalized help. Have a question?

Software 40

Software Software e-Learning Customer Experience 40

Hubspot Sales

MAY 23, 2019

Web chat tools can be used at almost every stage of the customer lifecycle. In this digital age, live chat has become ever popular, with many websites sporting live chat buttons in the bottom corner of their websites. So, which web chat app should you choose? Take your pick from some of the best chat tools.

Software 126

Software Software CRM Media 126

Zendesk

MARCH 18, 2024

Naturally, live channels have designated hours of operation – times you’ll have chat turned on, and times you’ll have it turned off. Naturally, live channels have designated hours of operation – times you’ll have chat turned on, and times you’ll have it turned off.

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Help Scout

AUGUST 22, 2023

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it. Read the full article

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Groove HQ

MARCH 6, 2024

Your CSR, and live chat should always be at the top of your mind, but sometimes customers do not want to interact with anyone…they just an answer right […] The post Customer Self-Service: How To Build It? Customer satisfaction is critical for the success of any business, particularly in high-competition environments.

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Help Scout

AUGUST 22, 2023

Can you hire people who are great email writers *and* live chat writers? E-Write’s Leslie O’Flahavan shares her tips for spotting great writers of email and chat support. Read the full article

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Customer Think

DECEMBER 12, 2021

Recent years have seen the rise of live chat and chatbot features on websites and social media channels, but email remains the foremost choice for customer-company […]. Businesses are always seeking new and exciting ways to engage with their customers.

Marketing 136

Marketing Media Sales Digitalization 136

SuperOffice

APRIL 19, 2021

Every email, social media conversation , live chat request , and customer support ticket is logged in a CEP. You can build connections with your customers through live chat, encourage them to sign up to access your newsletter, and help them solve their problems with an engaging self-service solution. Self-service portal.

Artificial Intelligence 110

Artificial Intelligence Customer Experience Communication Digitalization 110

Outbound Engine

JANUARY 12, 2022

Try this : Use Facebook Live and stream an “interview” with your happy client telling their story. Upgrade your website with live chat. That’s where live chat comes in. Adding human-powered live chat to your website (not an automated chat staffed by a robot) can increase lead volume by 40%.

Small Business 74

Small Business Marketing Media Innovation 74

Zendesk

DECEMBER 18, 2020

Social media and live chat: Take advantage of apps to help you capture customer data, so you can provide more personalized service. For example, a retail customer might prefer the immediacy of live chat or messaging, while a cloud software customer might choose email, which allows them to respond as they have time.

Retail 98

Retail Media Software Software 98

Drift

MAY 22, 2018

The other day, I was trying to change a hotel reservation over chat. I typed out my whole story, detailing the dates, reason for wanting to cancel, and even acknowledged their current policy and why I thought this was an extenuating circumstance. I hit send.

Meetings 54

Meetings Marketing Sales 54

Drift

MAY 22, 2018

The other day, I was trying to change a hotel reservation over chat. I typed out my whole story, detailing the dates, reason for wanting to cancel, and even acknowledged their current policy and why I thought this was an extenuating circumstance. I hit send.

Meetings 54

Meetings Marketing Sales 54