Hubspot Sales

OCTOBER 20, 2020

You want your reps to be ambitious and dedicated — willing to do that much more to book an extra meeting or keep a prospect with waning interest in your pipeline. One of the marks of a truly excellent sales rep is the speed at which they onboard and ramp to a full workload. How much did it take for them to learn the ropes?

Sales 108

Sales Onboarding Management Sales Management 108

SBI

MARCH 20, 2018

Think about the most common responsibilities of a front-line sales manager: leadership (executing strategy), forecasting, training, coaching (more on this in a moment), recruiting, and typical “manager” duties (performance reviews, etc.). How many managers are naturally adept at all (or even most) of these areas?

Sales 55

Sales Onboarding Sales Management Performance Review 55

SmartKarrot

NOVEMBER 16, 2022

Role: Associate Director, Customer Success Location: Canberra, Australian Capital Territory, Australia Organization: Datacom As an Associate Director of Customer Success, you will have a Customer Focus– this role is supporting a large, complex customer. Apply here: [link]. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

SmartKarrot

JUNE 11, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years. Provide and interpret marketing performance reviews for clients.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10

SmartKarrot

JULY 6, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities.

Customer Success 10

Customer Success Insurance Onboarding Partnership Management 10

SmartKarrot

MAY 8, 2023

If the person is hired, they must still undergo numerous steps before they are completely onboarded. We all know how it feels on the first day of work at a new organization – overwhelming. This frees up HR teams and enables them to focus on more complex tasks such as performance management, compliance, etc.

Remote Working 10

Remote Working Emotional Intelligence Performance Review Onboarding 10

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JUNE 2, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Diligent Corporation As a Director of Customer Success, you will lead Customer Success practice for the BoardEffect brand in AMER, EMEA, and APAC regions, with a focus on building strong, trusted customer relationships.

Customer Success 10

Customer Success Onboarding Performance Review Facilitation 10

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Government Performance Review Stakeholders 10

Zendesk

JULY 14, 2022

Similar to customer journey mapping , this process helps the company assess its ability to meet employee expectations. You notice that team members in the office progress more quickly and build more skills than remote workers in the six months after onboarding. Stage #2: Onboarding. Engaged employees. Stage #3: Development.

Onboarding 98

Onboarding Communication Management Performance Review 98

Miller Heiman Group

MAY 26, 2020

Our Customer Experience Best Practices Study revealed that organizations reporting the most successful customer experiences—ones that lead to greater customer loyalty and higher spending per customer—have four key characteristics in common: They have executives who walk the talk. Assessing Performance. Hiring the Right Talent.

Customer Experience 127

Customer Experience Interpersonal Skills Onboarding Performance Review 127

Zendesk

JULY 13, 2022

Develop a strong onboarding program. Develop a strong onboarding program. A Gallup survey found that only 12 percent of employees think their organization does a great job onboarding new employees. A Gallup survey found that only 12 percent of employees think their organization does a great job onboarding new employees.

Future of Work 98

Future of Work Onboarding Prioritization Insurance 98

Zendesk

APRIL 24, 2023

With the whirlwind of new AI tools and capabilities coming onto the market, organizations need to be thoughtful and strategic about how they use AI. Though it is still in the early days, organizations should be prepared to move swiftly because the future of work is already here. In truth, it’s still early.

Energy and Utilities 52

Energy and Utilities Onboarding Performance Review Organization 52

SmartKarrot

JULY 14, 2022

Oversee team culture building and performance management (e.g. team celebrations, PTO calendars, performance review cycles, etc.). Engage with customers for relationship development, key presentation meetings, escalations, etc. Support, educate and train newly onboarded customers by hosting regular strategy sessions.

Customer Success 3

Customer Success Customer Experience Performance Review Onboarding 3

Agile CRM

DECEMBER 23, 2022

Create online aptitude assessments that help you shortlist suitable candidates for selection and then easily track their performance to see if they meet or exceed expectations. Automated Onboarding: The iCIMS Talent Cloud streamlines and automates the onboarding process, cutting down on the time needed to get new hires up to speed.

Software 52

Software Software Onboarding Food and Beverage 52

SmartKarrot

JANUARY 25, 2022

By eliminating the need for spreadsheets and email chains, BugHerd simplifies internal communication within an organization. Their services include recruiting, document management, onboarding, reporting, payroll, performance review, time & attendance, and employee self-service. Headquarter: Melbourne, Australia.

Innovation 10

Innovation Decision-making Software Software 10

Help Scout

JANUARY 13, 2019

Of course, you know that your higher-ups will turn to you to get a handle on user sentiment during a company crisis or will want to check in on your KPIs as the end-of-year performance review season looms, but when do you organically get a chance to show off to the whole company what support has accomplished? Use good design.

Communication 40

Communication Leadership Meetings Decision-making 40