Zendesk

APRIL 14, 2023

EX managers often work closely with human resource management to cover performance reviews and decide on employee perks. To meet their goals, the EX manager analyzes every stage of the employee lifecycle to see how to enhance processes. They’ll then build informed strategies to meet employee needs and improve workplace culture.

Management 52

Management Onboarding Communication Meetings 52

Arpedio

FEBRUARY 23, 2024

This includes customer onboarding, account management , customer support, and renewal management. Encouraging cross-functional teamwork, regular meetings, and shared tools/platforms facilitate the exchange of ideas, insights, and best practices.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

Hubspot Sales

FEBRUARY 21, 2020

When you consider that the average onboarding and ramp-up time for a sales professional is nine months or more, that turnover rate starts to have serious consequences for individual sales teams and the revenue they’re responsible for. It’s when you lose high performers that turnover becomes a problem. Meetings scheduled.

Meetings 135

Meetings Account Management Management Performance Review 135

SBI

MARCH 20, 2018

Think about the most common responsibilities of a front-line sales manager: leadership (executing strategy), forecasting, training, coaching (more on this in a moment), recruiting, and typical “manager” duties (performance reviews, etc.). How many managers are naturally adept at all (or even most) of these areas?

Sales 55

Sales Onboarding Sales Management Performance Review 55

Hubspot Sales

OCTOBER 20, 2020

You want your reps to be ambitious and dedicated — willing to do that much more to book an extra meeting or keep a prospect with waning interest in your pipeline. One of the marks of a truly excellent sales rep is the speed at which they onboard and ramp to a full workload. How much did it take for them to learn the ropes?

Sales 106

Sales Onboarding Management Sales Management 106

SmartKarrot

NOVEMBER 16, 2022

Role: Customer Success Manager Location: Remote, Canada Organization: Numerator As a Customer Success Manager, you will manage client relationships and client health after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure success. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

Help Scout

SEPTEMBER 23, 2018

They are still too fresh to the inbox for you to offer any truly deep corrective insights, so instead allow them to tell you about the onboarding process. They can also give you insights into your own performance as a manager, or even offer feedback on content or onboarding processes that might not really make sense anymore.

Onboarding 40

Onboarding Construction Performance Review Communication 40

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

SmartKarrot

JUNE 11, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years. Provide and interpret marketing performance reviews for clients.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10

SmartKarrot

MAY 8, 2023

If the person is hired, they must still undergo numerous steps before they are completely onboarded. Along with the first-day jitters, new team members must also navigate through various onboarding formalities including filling up forms/paperwork/documents etc. Imagine having a conversational experience during your reviews.

Remote Working 10

Remote Working Emotional Intelligence Performance Review Onboarding 10

SmartKarrot

JULY 6, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities.

Customer Success 10

Customer Success Insurance Onboarding Partnership Management 10

SmartKarrot

JULY 15, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Victorious As a Director of Customer Success, you will be leading the creation of tools, processes, and tracking to enable seamless onboardings, renewals, and extensions.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JUNE 2, 2021

Develop and refine a process that supports efficient, customer-centric product onboarding. Coach team to achieve company and business unit goals and objectives, while supporting its vision and values, conducting and completing performance reviews in alignment with corporate strategy.

Customer Success 10

Customer Success Onboarding Performance Review Facilitation 10

Hubspot Sales

DECEMBER 19, 2023

Inside sales means selling remotely rather than traveling to meet customers (outside sales). Instead of face-to-face meetings, inside salespeople will use the phone, email, or social media to sell products and services. That means training that goes beyond the onboarding stage. Performance reviews.

Sales Training 82

Sales Training e-Learning Performance Review Sales 82

SmartKarrot

NOVEMBER 20, 2020

Lead a team of Senior Customer Success Managers across IAS’s Americas offices, proactively manage, and develop team members through regular coaching, performance reviews, career planning, and training. Onboarding and Adoption, Customer Success Management, Renewals, Cross-sell / Up-sell sales leads, Customer Advocacy.

Customer Success 10

Customer Success Government Performance Review Stakeholders 10

Zendesk

JULY 13, 2022

Develop a strong onboarding program. Develop a strong onboarding program. A Gallup survey found that only 12 percent of employees think their organization does a great job onboarding new employees. A Gallup survey found that only 12 percent of employees think their organization does a great job onboarding new employees.

Future of Work 98

Future of Work Onboarding Prioritization Insurance 98

Zendesk

JULY 14, 2022

Similar to customer journey mapping , this process helps the company assess its ability to meet employee expectations. You notice that team members in the office progress more quickly and build more skills than remote workers in the six months after onboarding. Stage #2: Onboarding. Engaged employees. Stage #3: Development.

Onboarding 98

Onboarding Communication Management Performance Review 98

Miller Heiman Group

MAY 26, 2020

Based on the data you collect in your hiring process, personalize your new hire onboarding program to address any development gaps. Extend learning past onboarding with an ongoing customer experience training program that continues to evolve your service team’s skills. Assessing Performance.

Customer Experience 127

Customer Experience Interpersonal Skills Onboarding Performance Review 127

SmartKarrot

JULY 14, 2022

Oversee team culture building and performance management (e.g. team celebrations, PTO calendars, performance review cycles, etc.). Engage with customers for relationship development, key presentation meetings, escalations, etc. Support, educate and train newly onboarded customers by hosting regular strategy sessions.

Customer Success 3

Customer Success Customer Experience Performance Review Onboarding 3

Zendesk

APRIL 24, 2023

More organizations are onboarding AI to help control costs and deliver faster employee service Organizations are under pressure to control costs while simultaneously delivering more value. Someday in the not-so-distant future, AI could write your emails and summarize meetings for you. It’s still early days.

Energy and Utilities 52

Energy and Utilities Onboarding Performance Review Organization 52

SmartKarrot

JANUARY 25, 2022

Their services include recruiting, document management, onboarding, reporting, payroll, performance review, time & attendance, and employee self-service. Launched in 2004, Safety Culture is designed for enterprises that seek a mobile-first audit solution to manage workplace safety and meet compliance standards.

Innovation 10

Innovation Decision-making Software Software 10

Help Scout

JANUARY 13, 2019

Of course, you know that your higher-ups will turn to you to get a handle on user sentiment during a company crisis or will want to check in on your KPIs as the end-of-year performance review season looms, but when do you organically get a chance to show off to the whole company what support has accomplished? Likely not very often.

Communication 40

Communication Leadership Meetings Decision-making 40