Red Star Kim

OCTOBER 25, 2023

Another valuable AI-powered tool for the MarTech armoury. So here’s a brief system review: CogniClick for instant, personalised research reports using AI. What CogniClick does CogniClick uses artificial intelligence (AI) to drive industry insights research to prompt engagement and produce valuable content for thought leadership (e.g.

Banking 130

Banking Artificial Intelligence Cybersecurity Key Account Management 130

Customer Think

MAY 11, 2023

Latest Software Update Offers Customer Experience Improvements Supported by Hybrid NLU for Unmatched Accuracy and Reliability in Business Use Cases

Customer Experience 59

Customer Experience Software Software 59

Customer Think

JULY 14, 2023

Connected to the company's acquisition of Thankful, Gladly Sidekick helps brands save money, deliver personalized customer service at scale, and build lifelong customer loyalty

Acquisition 52

Acquisition 52

MDI Training

DECEMBER 4, 2023

Advancing AI Integration at UNIQA: A Future Focus Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! How is UNIQA Dealing with the Opportunities and Challenges of Artificial Intelligence (AI)? So you join the platform. It also provides the interview documents.

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

Customer Think

SEPTEMBER 18, 2023

For some unknown reason, my last three presentations all started as headlines (two created by someone else) which I then then wrote a speech to match. This isn’t my usual way of working. It does add a little suspense to the writing process – can I de.

Marketing 78

Marketing 78

Nutshell

AUGUST 22, 2023

More than ever, the capabilities of artificial intelligence (AI) are a reality instead of the stuff of science fiction novels. From our personal lives to the way we run our companies, AI is becoming more available for a range of applications. Table of Contents How are CRMs using AI?

Artificial Intelligence 114

Artificial Intelligence CRM Management Decision-making 114

Nutshell

DECEMBER 7, 2023

Generative artificial intelligence (AI) has been the talk of the town this year for its potential to transform entire industries. One way to harness the power of artificial intelligence is by implementing AI productivity tools. AI promotes productivity by analyzing data, generating new ideas, and saving time through automation.

Artificial Intelligence 100

Artificial Intelligence Software Software Meetings 100

Planview

MARCH 29, 2024

Software Engineering Intelligence (SEI) platforms fill the contextual gap. According to the 2024 Gartner® Market Guide for SEI platforms , they “provide…data-driven visibility into the engineering team’s use of time and resources, operational effectiveness, and progress on deliverables.” It is even more challenging to find a solution.

Software 64

Software Software Decision-making Prioritization 64

Strategic Communications

APRIL 25, 2024

A Slippery Slope There are some great potential uses for generative AI, or GenAI—tools like ChatGPT, Bard, Jasper, and others. What many are discovering to their chagrin is that generative AI tools commonly “hallucinate” or, in other words, “make stuff up.” Why Does AI “Hallucinate”? Validate AI output using multiple models.

e-Learning 52

e-Learning Communication Decision-making Marketing 52

SBI

APRIL 2, 2019

Kiite Extends AI Platform for Sales with Playbooks. Kiite , a leading provider of AI solutions for sales, today has announced the general availability of its open beta of Kiite Playbooks, a web-based extension of its chat-based AI. . Backed By Kiite’s Best-in-Class AI and NLP. Product Availability. Each quarter we.

Sales 35

Sales Account Planning Facilitation Digitalization 35

Nutshell

JANUARY 24, 2024

As artificial intelligence (AI) takes a more prevalent role in today’s world, you’ll find more opportunities to integrate this technology into your business strategy. For example, AI is revolutionizing sales and helping sales teams kick their efficiency up a notch. Why use revenue intelligence? What is revenue intelligence?

Artificial Intelligence 71

Artificial Intelligence Software Software Advertising 71

Groove HQ

FEBRUARY 27, 2024

Artificial Intelligence (AI) is reshaping the world at an unprecedented pace. Platforms like OpenAI and Bard are at the forefront of this movement, offering tools that amplify human potential. These platforms have garnered significant attention due to their advanced […] The post How AI Is Going to Revolutionize Customer Support!

Artificial Intelligence 62

Artificial Intelligence Marketing 62

Nutshell

MARCH 20, 2024

Keep reading as we cover everything you need to know about lead generation software, from the top platforms available to how to choose one for your business. Instead of jumping back and forth between different tools and platforms to find customer information, lead generation software helps you manage it all from one place.

Software 77

Software Software CRM Management 77

Flevy

MARCH 20, 2024

It’s especially relevant for mid-size to large organizations looking to leverage AI for automating customer service, enhancing decision-making processes, or improving efficiency in various tasks. Navigate the limitations and ethical considerations associated with using generative AI technologies.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

Arpedio

FEBRUARY 15, 2024

The session covers everything you need to know about empowering sales leaders, applying Account-Based Selling (ABS) technologies and AI in Salesforce ecosystems, and the crucial interplay between technology, trust, and the future of B2B interactions. AI enhances this understanding, enabling faster and more effective resource prioritization.

B2B 52

B2B Account Planning Facilitation Sales 52

Hubspot Sales

NOVEMBER 20, 2023

As technology continues to advance, AI has emerged as a game-changer for sales professionals, offering numerous ways to enhance productivity and drive better results. In fact, our recent State of Sales research found that 54% of global sales employees say AI has made it easier for them to stay ahead of their competition.

Energy and Utilities 74

Energy and Utilities Sales Analytics Customer Experience Decision-making 74

MDI Training

JANUARY 29, 2024

Can AI Support EI Development For Leaders? Click below to access our AI-generated version of this blog article! Personalized coaching and feedback: AI-driven platforms can provide personalized coaching to leaders based on their specific strengths and weaknesses in emotional intelligence.

Emotional Intelligence 52

Emotional Intelligence Artificial Intelligence Digital Transformation Leadership 52

Customer Think

DECEMBER 12, 2023

With integrated simulation training and call analysis, customer care leaders can connect immersive learning and agent assessment to foster continuous skills improvement

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Hubspot Sales

NOVEMBER 20, 2023

AI and the pandemic threw a wrench in the typical sales funnel that companies have now realized is too outdated to consistently bring in the profits they want to see. In this post, we’ll further explore the concept of using AI to sell into new industries and review five ways your sales team can leverage it. Don’t worry.

Artificial Intelligence 95

Artificial Intelligence Decision-making Profitability Sales 95

Zendesk

JUNE 28, 2023

Things move fast in the world of AI, and that pace of change evokes mixed feelings for people working in customer support. In this episode, Zendesk’s Cristina Fonseca , vice president of product, chats with host Nicole Saunders about the challenges and opportunities AI presents. That idea has driven Zendesk’s AI offerings, she said.

Customer Experience 96

Customer Experience 96

Hubspot Sales

SEPTEMBER 29, 2023

This software helps you track your team’s performance with HubSpot’s conversation AI that automatically captures voice data in your CRM. Through the platform, you can see performance patterns, leave feedback on your reps’ calls, and identify top performers by looking at performance data. Pricing: Pricing is available upon request.

Software 85

Software Software Sales Remote Working 85

Arpedio

APRIL 11, 2024

Introduction to AI in Sales In the dynamic landscape of modern sales, Artificial Intelligence (AI) is revolutionizing traditional approaches and unlocking unprecedented opportunities for growth and efficiency. Let’s delve into the world of AI and discover how it’s reshaping the sales landscape. What is AI for Sales?

Artificial Intelligence 52

Artificial Intelligence Prioritization Sales Innovation 52

Zendesk

JANUARY 17, 2024

While AI is a massive part of this evolution, it’s not the only part. AI might have struck that first chord, but the melody is really made up of so much more.” But to get there, he warns, companies must implement AI wisely. It’s like we’re witnessing a symphony.

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Hubspot Sales

NOVEMBER 22, 2023

From using social listening to leveraging AI , we'll share strategies that will revolutionize the way you engage with your customers. With HubSpot User Permissions, you’ll be able to gain control over access to various areas of the HubSpot customer platform. CRM Tips and Tricks 1.

CRM 82

CRM Artificial Intelligence Customer Success Decision-making 82

Hubspot Sales

DECEMBER 12, 2023

There's AI — obviously — and all the ways it's changing how we sell. Use AI to augment, not automate. When AI went mainstream this year, we wondered if these powerful algorithms could replace human salespeople. But how can salespeople leverage AI without losing that human connection? Let's dive in.

Sales 98

Sales Investors Prioritization Innovation 98

Arpedio

FEBRUARY 20, 2024

Navigating Account-Based Selling: CRM, AI and Customer Understanding Explore the ARPEDIO platform ← Back to blog When it comes to B2B sales, companies often find themselves wrestling with a myriad of challenges, from a lack of prospecting skills to navigating lengthy sales cycles. In this regard, AI emerges as a transformative tool.

CRM 52

CRM Artificial Intelligence B2B Account Management 52

Customer Think

APRIL 11, 2023

AI-driven automation can be a solution. Specifically, utilizing AI automation platforms in contact centers can drive down costs and improve customer experiences. Decades-high inflation and concerns of a recession have business leaders looking for ways to pursue cost-efficient growth in 2023.

Customer Experience 98

Customer Experience 98

Arpedio

FEBRUARY 19, 2024

One such technology that has revolutionized sales practices is Artificial Intelligence (AI). AI in sales refers to the application of advanced algorithms and machine learning techniques to streamline sales processes, gain actionable insights, and deliver personalized experiences to customers and prospects.

Artificial Intelligence 52

Artificial Intelligence Sales Government Decision-making 52

Zendesk

MAY 8, 2023

With the surge of generative AI tools coming on the market, software companies can keep pace and scale to support more customers without adding more headcount. The AI revolution has arrived just in time. Here are three ways software and cloud services companies can use AI to control costs: 1. ” How Unity saves $1.3

Prioritization 98

Prioritization Software Software Profitability 98

Hubspot Sales

SEPTEMBER 19, 2023

McKinsey Institute reports that one-fifth of sales functions could be automated with artificial intelligence (AI). Luckily, AI is paving the way to reduce or even eliminate the time you spend on routine sales tasks. Sales reps using AI say they save more than two hours a day. How much time?

Artificial Intelligence 102

Artificial Intelligence CRM Sales Meetings 102

Hubspot Sales

APRIL 25, 2023

Since December 2022, interest in the search term “AI tools” has skyrocketed by 292% in the U.S. Now Google, HubSpot , and Microsoft are racing to develop their own versions of AI chat tools to compete with ChatGPT. Here's the burning question: Does AI have a place in sales, and how does it affect our current sales processes?

Sales 97

Sales Emotional Intelligence CRM Decision-making 97

Envisio

MARCH 5, 2024

Today, we’re excited to unveil the latest addition to the Envisio product family: AI Assist! AI Assist introduces AI technology to the Envisio platform to help you save time and stay informed with one-click actionable work plans and better progress reporting. See it in action in our 1-minute overview!

Government 52

Government Decision-making Leadership Communication 52

Hubspot Sales

JULY 7, 2023

As technology advances and becomes more accessible, businesses are leveraging artificial intelligence (AI) to improve their sales processes. AI has the potential to revolutionize the way sales teams operate, giving them valuable insights and predictive analytics to drive more revenue. Are sales teams investing in AI?

Artificial Intelligence 110

Artificial Intelligence Emotional Intelligence Sales Decision-making 110

Customer Think

SEPTEMBER 20, 2023

Native Integration for AI-Generated Product and Image Descriptions Speed Time to Market for Digital Assets Used Across Customer Channels

Digitalization 52

Digitalization Marketing Management 52

Zendesk

JANUARY 31, 2024

AI is really helping experiences become what they always were supposed to be,” Edwards-Lebair said. The goal of customer service and customer experience—to create these amazing experiences and provide people with information—hasn’t changed with AI.

Customer Experience 59

Customer Experience Leadership Management 59

Arpedio

APRIL 15, 2024

In today’s rapidly evolving business landscape, artificial intelligence (AI) has emerged as a pivotal tool in revolutionizing the sales domain. Importance of AI in the Sales Domain The importance of AI in the sales domain cannot be overstated, particularly in today’s fast-paced and data-driven business landscape.

Artificial Intelligence 52

Artificial Intelligence Decision-making Innovation Prioritization 52