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Get ready for the future of AI in customer experience

Zendesk

It’s tempting for businesses to deploy technology like generative AI in a trend-induced panic, and we know it is better to deploy strategically with the customer and human CX professionals top of mind. For CX and IT professionals, that means focusing on delivering an excellent customer experience. Read “How much does it cost?”

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Get ready for the future of AI in customer experience

Zendesk

It’s tempting for businesses to deploy technology like generative AI in a trend-induced panic, and we know it is better to deploy strategically with the customer and human CX professionals top of mind. For CX and IT professionals, that means focusing on delivering an excellent customer experience. Read “How much does it cost?”

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12 Tips for Staying Positive in Sales — No Matter What

Hubspot Sales

Based on experience I learned that staying positive had a big benefit to my sales performance, for my beautiful partner Amy, for my family (who complain periodically that my positivity is flat out annoying) as well as for my prospects, customers, co-workers and community. Turn on your favorite playlist. A good playlist is essential.

Sales 136
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How to Craft a Successful Sales Environment

Hubspot Sales

Practices were strict, physical training was mandatory, and we were encouraged to ask for anything we needed to prepare for tournaments — extra reps, a specific food or drink, even a certain playlist on our iPods. In this environment, sales representatives have fewer customers, larger sales, and longer sales cycles.

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Chatbot persona: What it is + how to create one

Zendesk

Follow along to learn more about the benefits of using a chatbot persona to level up your customer service. Improves customer experience Even though chatbots are known for providing fast, 24/7 support , it doesn’t mean you want your customers to feel like they’re talking to a robot.

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How to work from home as a salesperson: 9 remote sales tips to live by

Nutshell

A music playlist: Speaking of sweet jams, make a playlist for yourself to work to. In terms of your sales tech stack , you probably already use lead generation , email automation, electronic signature software, and CRM solutions on a regular basis. Skype: Skype is a popular video conferencing option.

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The Customer Success experiment: How focusing on long-term value solved our retention problem

Nutshell

When Nutshell’s last Customer Success effort fizzled out (more on that in a bit), I was fairly new to the CX team at Nutshell. Coming from a sales management and real estate background, I understood our customers’ hustle. Even worse, we were losing over half of new customers at 12 months. Are they more successful?”.