Telephone skills: Anxiety, voice, etiquette and the client experience
Red Star Kim
SEPTEMBER 22, 2022
And partly because during this time, when people were working from home, it was hard to learn telephone skills from the people around you. There are several sources of information on telephone etiquette, for example: What are the 7 P’s to Achieve Call Handling Excellence | Eare Search Fund. web site, chat bots, email addresses etc).
Let's personalize your content