The Center for Sales Strategy

JUNE 21, 2021

I either win or learn.” – Nelson Mandela. Believe it or not, you can embrace those failures and become a stronger and better salesperson than before. Believe it or not, you can embrace those failures and become a stronger and better salesperson than before. “I never lose. But it doesn’t have to be!

Sales 106

Sales 106

Strategic Account Management Association

OCTOBER 26, 2021

As a sequel, we would like to address the critical role of executive sponsorship, how it can impact the success of your strategic partnership when done well and, most importantly, best practices for doing so. I find it valuable to rebrand the concept from executive sponsorship to executive engagement.

Account Management 520

Account Management Co-Creation Leadership Procurement 520

Red Star Kim

OCTOBER 13, 2023

At the 28 th PM Forum Annual Conference in September I (in my capacity as Head of Training and Learning Transfer of the Managing Partners’ Forum and PM Forum), co-presented breakout sessions with Julie McConnell of international law firm White & Case. Although it does provide indepth knowledge of legal services.

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

AchieveIt

AUGUST 23, 2023

The last few years have unfolded with great unpredictability, from the unexpected upheavals brought on by the COVID-19 pandemic to a global inflation surge and the potential for a recession. As the world emerges from this transformative period, it’s clear that strategies cannot remain static and rigid.

Banking 52

Banking Decision-making Organization Finance 52

Red Star Kim

NOVEMBER 8, 2022

Back in July 2020 I shared some research insights from my book “ Essential Soft Skills for Lawyers ” which generated significant interest – not least from the associated nine-minute video explaining “soft” skills featuring the Worry Monster. New soft skills for remote working. Listening is now the new superpower.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

CMOE

JULY 29, 2021

Learn what these are and how you can begin applying them to yourself and your team. It taps into employee psychology (what motivates or holds them back from pursuing a goal?) Being a great leader requires the ability to adapt to change. What Is Change Management in Leadership? What Are the Three Types of Change Management?

Leadership 86

Leadership Management Strategic Thinking Innovation 86

Zendesk

JANUARY 12, 2024

Learn how hypercare support can help improve customer retention and satisfaction. Hypercare is the period of heightened customer support and attention immediately after a major change in operations. There’s a reason why so many people are averse to change. It’s challenging, it’s scary, and it carries the risk of failure.

Prioritization 52

Prioritization Decision-making Customer Experience Customer Success 52