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The Intersection of Big Data, Customer Experience (CX), and Digital Transformation

SBI Growth

Joining us on the is Mark Lister, he is the Chief Digital Officer for Ness, a digital engineering company that designs and builds digital platforms and software that helps organizations engage customers, differentiate their brands, and drive revenue growth.

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Soft skills for tough barristers (Reflection, Self-Coaching, Change, EQ, Awareness, Goal-setting, Communications) Counsel Magazine

Red Star Kim

If your review suggests you need to develop your soft skills, it can be an uncomfortable prospect for a tough barrister as it involves more than knowledge-acquisition. We saw first-hand how a digital divide can cause problems in creating, maintaining and growing relationships.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

All of them (to a greater or lesser extent) result in learning and the acquisition of new skills and behaviours. These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies. The terms (e.g.

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Research update on the most in-demand soft skills

Red Star Kim

Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). The authors suggest that more is done to systematically assess (e.g. Contact mpf@pmint.co.uk

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CS Benchmark Results & 2021 Outlook

Desired Path

85% of companies participating in the survey saw the same or more churn than 2019. Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Digital transformation. Slightly over a third of the respondents indicated that their company’s logo churn was between 0-5%.

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CS Benchmark Results & 2021 Outlook

Desired Path

85% of companies participating in the survey saw the same or more churn than 2019. Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Digital transformation. Slightly over a third of the respondents indicated that their company’s logo churn was between 0-5%.

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CS Benchmark Results & 2021 Outlook

Desired Path

85% of companies participating in the survey saw the same or more churn than 2019. Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Digital transformation. Slightly over a third of the respondents indicated that their company’s logo churn was between 0-5%.