Flevy

MARCH 30, 2024

For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Operational Excellence Top 100 in Strategy & Transformation Top 100 in Digital Transformation Top 100 in Digital Transformation Top 100 Consulting Frameworks Top 100 in Organization & Change

Digital Transformation 52

Digital Transformation Digitalization Profitability Organization 52

Zendesk

FEBRUARY 3, 2023

Common customer expectations for the digital banking experience Customers expect an excellent customer experience regardless of industry. To wow and retain customers, banks will need to keep up with the kinds of fast, personalized, and seamless digital experiences that consumers’ favorite businesses are already providing.

Banking 52

Banking Customer Experience Digitalization Financial Services 52

Flevy

FEBRUARY 25, 2024

Relevance : CLV insights guide strategic decisions related to customer acquisition, retention, and relationship management, underpinning revenue growth strategies. Based on these insights, it realigned its product development and marketing strategies to better match these trends, emphasizing sustainability and digital engagement.

Supply Chain 52

Supply Chain Management Digital Transformation Decision-making 52

Red Star Kim

JANUARY 23, 2023

If your review suggests you need to develop your soft skills, it can be an uncomfortable prospect for a tough barrister as it involves more than knowledge-acquisition. We saw first-hand how a digital divide can cause problems in creating, maintaining and growing relationships.

Emotional Intelligence 130

Emotional Intelligence Communication Digitalization Publishing 130

Flevy

FEBRUARY 21, 2024

Customer Acquisition Cost (CAC) Definition : The total cost associated with acquiring a new customer, including marketing and sales expenses. KPIs and Digital Transformation. All organizations are undergoing Digital Transformations. Learn how to define, select, and implement relevant Digital Transformation KPIs.

Marketing 52

Marketing Management Digital Transformation Value Proposition 52

SmartKarrot

JULY 8, 2020

There is no denying the fact that going digital is the way ahead for SaaS businesses. But then again, a digital transformation does not mean creating bling apps, or automating processes. Digital transformation funnels down to just one thing: excelling in Customer Experience (CX). What is digital transformation? .

Digital Transformation 10

Digital Transformation Customer Experience Digitalization Customer Success 10

Flevy

FEBRUARY 19, 2024

In the digital/data/AI era marked by competition and continuous change, the ability to measure growth accurately provides organizations with the strategic foresight needed to adapt and thrive. KPIs and Digital Transformation. All organizations are undergoing Digital Transformations.

Business Growth 52

Business Growth Management Digital Transformation Profitability 52

Peter Simoons

NOVEMBER 6, 2022

The trends we see are of a declining interest in acquisitions and an increasing interest in alliances. The KPMG report also highlights the importance of ESG (Environmental, Social, and Governance) and digital transformation in the eyes of the CEOs.

Digital Transformation 52

Digital Transformation Partnership Management Government Acquisition 52

Flevy

OCTOBER 12, 2023

For instance, if revenue growth is the objective of a Growth Hacking experiment, then the acquisition of further, better leads will help realize this objective. All experiments should yield actionable and traceable results. The Growth Hacking experimentation should be incremental, building bit by bit.

Brainstorming 102

Brainstorming Prioritization Digital Transformation Acquisition 102

Flevy

NOVEMBER 8, 2022

Some Supercompetitors utilize Mergers or Acquisitions to get ahead of the curve. For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Strategy & Transformation . Top 100 in Digital Transformation . Top 100 Consulting Frameworks . Top 100 in Operational Excellence.

Value Proposition 106

Value Proposition Digital Transformation Acquisition Innovation 106

SBI Growth

AUGUST 12, 2020

With eCommerce increasing more in the last 90 days than during the previous 10 years combined, digital transformation is no longer a buzz phrase. Your company’s ability to interact and transact virtually with your customers and prospects will ultimately determine.

eCommerce 83

eCommerce Digital Transformation Marketing Digitalization 83

Flevy

AUGUST 13, 2023

For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Strategy & Transformation Top 100 Consulting Frameworks Top 100 in Digital Transformation Top 100 in Operational Excellence Top 100 in Organization & Change

Digital Transformation 81

Digital Transformation Construction Acquisition Facilitation 81

Flevy

DECEMBER 9, 2022

existing or adjacent markets, organic channels ( Marketing or Innovation ), or inorganic methods (Mergers & Acquisitions). For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Strategy & Transformation. Top 100 in Digital Transformation. Top 100 Consulting Frameworks.

Supply Chain 114

Supply Chain Value Proposition Digital Transformation Profitability 114

Desired Path

FEBRUARY 17, 2021

Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Digital transformation. Growth, Customer Retention & CS Team Size A whopping 89.5% expect to grow next year with 5.3% indicating by over 100%. Top Area of Focus for 2021. Scaling: team, processes, implementing automation.

Digital Transformation 59

Digital Transformation e-Learning Acquisition Customer Success 59

Flevy

APRIL 14, 2024

For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Strategy & Transformation Top 100 Consulting Frameworks Top 100 in Operational Excellence Top 100 in Organization & Change Top 100 in Digital Transformation

Digital Transformation 52

Digital Transformation Decision-making Customer Experience Facilitation 52

Desired Path

FEBRUARY 17, 2021

Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Digital transformation. Growth, Customer Retention & CS Team Size A whopping 89.5% expect to grow next year with 5.3% indicating by over 100%. Top Area of Focus for 2021. Scaling: team, processes, implementing automation.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Digital transformation. Growth, Customer Retention & CS Team Size A whopping 89.5% expect to grow next year with 5.3% indicating by over 100%. Top Area of Focus for 2021. Scaling: team, processes, implementing automation.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Red Star Kim

FEBRUARY 15, 2024

All of them (to a greater or lesser extent) result in learning and the acquisition of new skills and behaviours. These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies. The terms (e.g.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Arpedio

MARCH 18, 2024

An invaluable component of measuring an expansion strategy’s success is looking at customer acquisition costs (CAC) in comparison to the customer lifetime value (CLV). Digital Transformation and Its Impact on Land and Expand The shifts in digital technology have proved to be catalysts for the evolution of business growth strategies.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Arpedio

MAY 30, 2022

digital advertising, social media, email, phone, in-person) and found that a multi-channel approach increased sales effectiveness by 10% from 2020 to 2021. And, lastly, ultimately, the role of the SAM is critical in ensuring those strategic accounts are properly supported throughout the buyer journey, from acquisition all the way to advocacy.

Digital Transformation 52

Digital Transformation Account Management B2B Advertising 52

Luminas Strategy

NOVEMBER 28, 2022

Microsoft CEO Satya Nadella said as much when he told investors, “We’ve seen two years’ worth of digital transformation in two months.” The company moved decisively through global panic: between March and June 2020 alone, it made five acquisitions to expand its cloud computing empire. So, should some supply chains be shorter?

Innovation 52

Innovation Supply Chain Suppliers Digital Transformation 52

Showpad

JULY 7, 2020

This means that organizations achieved their growth targets by acquisitions (buying revenue) or by hiring more people with average or below average performance. This method is only beneficial if the umbrella initiative is a company-wide, leading initiative, like global digital transformation.

Digital Transformation 137

Digital Transformation Stakeholders Sales CRM 137

Red Star Kim

MAY 2, 2023

Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). The authors suggest that more is done to systematically assess (e.g. Contact mpf@pmint.co.uk

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

SBI

NOVEMBER 19, 2020

The no-risk, cost-efficient program is Mediafly’s latest, most transformative offering since its recent acquisition of visual communication solution Presentify™, positioning the company as the only sales enablement provider in the market that combines content creation, content management technology and content usage analytics all in one platform.

Digital Transformation 27

Digital Transformation Acquisition Healthcare Sales 27

ACT

MARCH 11, 2024

But, with digital transformation becoming the norm for businesses across all industries, notes and spreadsheets are no longer the right fit for managing customer relationships and meeting your business needs. If your SMB has been grappling with these challenges, you’re not alone. A recent Act!

CRM 52

CRM Small Business Software Software 52

Freshworks

NOVEMBER 16, 2021

I just love how nimble and how creative we can be with Freshdesk,” exclaimed Scott Wolken, senior director of customer support at GE Digital Aviation Software. After a recent acquisition, they brought in a third instance of Freshdesk, which proved to be ‘phenomenal’ for his team. “As Golf made easy with TaylorMade. “I

Retail 93

Retail Digital Transformation Digitalization Innovation 93

Showpad

AUGUST 4, 2020

First, we talked about how enablement could be your engine to drive digital transformation. As we know from research over the last couple of years , organizations that have set up their enablement teams in a strategic, formal and charter-based way can improve sales performance in a two-digit manner.

Sales 140

Sales Digital Transformation Onboarding Government 140

Openview

MARCH 5, 2018

Because major technology purchases are increasingly tied to corporate-wide, digital transformation efforts, which are largely being driven by C-Level players. Grow organically or through acquisition? Not convinced? Let’s look for a moment at Hershey Company. What products/solutions are they most focused on?

Banking 74

Banking Manufacturing Value Proposition Acquisition 74

Zendesk

JUNE 2, 2021

According to the Zendesk CX Trends 2021 report , 75% of company leaders surveyed agreed that the global pandemic accelerated the acquisition of new technologies. The year 2020 shook SMB and Enterprise businesses across the world. Live chat benefits from a human touch — and human skill set — that differs from phone or email support skills.

Digital Transformation 52

Digital Transformation Acquisition Customer Experience Communication 52

Hubspot Sales

JANUARY 3, 2020

They can advise healthcare companies on everything from digital transformation to acquisitions and mergers to customer experience. These kinds of firms employ experts in areas like pharmaceuticals, medical technology, healthcare payers, and delivery systems. Generally speaking, their advice comes on the business end of things.

Healthcare 50

Healthcare Supply Chain Construction Government 50

SBI

DECEMBER 9, 2019

Resources All Awards & Recognition Blog Article ebooks & Guides Funding & Acquisitions Guide Industry News Interview Video Video Reviews Webinars. Seismic, the market leader for sales enablement platforms, today announced the acquisition of Percolate, a leading marketing campaign orchestration and content management platform.

Digital Transformation 26

Digital Transformation Acquisition B2C Customer Success 26

Insightly

JULY 25, 2023

Those may be tied to revenue, customer acquisition cost, and/or sales cycle length. This will guide your digital marketing and sales teams on whom to target. Revisiting an ideal customer profile can refresh your digital marketing and sales focus. Once you identify the categories, get specific. Were they expensive to acquire?

Manufacturing 52

Manufacturing B2C Decision-making B2B 52

Showpad

SEPTEMBER 1, 2020

You learned about the three critical success factors of enablement , how to l everage sales enablement for digital transformation and how your leadership is required to lead through change. So far, we have covered a lot in this series for you as an executive. And the list goes on.

Sales 132

Sales Stakeholders Onboarding Leadership 132

SmartKarrot

APRIL 15, 2022

It also means increased customer lifetime value, increased revenue, lower customer acquisition cost , and higher average order value. Some of the topics discussed in the book include AI and ML techniques to help CRM, digital transformation for CRM, etc. Good customer retention rate = product/market fit. contact-form-7].

e-Learning 19

e-Learning CRM Acquisition Internet 19

SBI

JANUARY 31, 2020

Resources All Awards & Recognition Blog Article Funding & Acquisitions Industry News Interview Video Video Reviews Webinars. Join Dale Mitchell, Head of Fujitsu Americas Sales Operations, Enablement and Digital Transformation, and Nancy Nardin to learn how Fujitsu America is shattering siloes. Opportunity Management.

Account Planning 29

Account Planning Digital Transformation B2B Sales 29

Freshworks

APRIL 2, 2021

Cultivating good relationships and keeping track of leads and customers is crucial for customer acquisition and retention in any industry. Visit our full Freshstart content library to learn more about how accelerating your digital transformation is the key to business success. Try Freshdesk for free.

Customer Experience 53

Customer Experience Software Software Transportation 53

SBI

FEBRUARY 19, 2020

Resources All Awards & Recognition Blog Article Funding & Acquisitions Industry News Interview Video Video Reviews Webinars. Hear Dale Mitchell, Head of Fujitsu Americas Sales Operations, Enablement and Digital Transformation, and Nancy Nardin to learn how Fujitsu America is shattering silos. Opportunity Management.

Marketing 27

Marketing Account Planning Digital Transformation CRM 27