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Learning & Development Update: Lean Learning and learning trends

Red Star Kim

The return of data Not surprisingly, artificial intelligence (AI) shot back up the table this year. For example, South America consistently ranks collaborative/social learning #1, while artificial intelligence took the top spot in North America this year. A synopsis of the key take-aways: 1. last year. last year.

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3 books every sales professional needs to read in 2020

PandaDoc

If you’re looking to level up your sales career in 2020 but don’t know where to start, we suggest checking out one, two, or all three of the must-read books listed below to get you equal parts inspired and fired-up to crush your quotas this year. Emotional Intelligence for Sales Success: Connect with Customers and Get Results.

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Private client management and marketing: Business plans, recruitment, assessments and automation (Nov 2023)

Red Star Kim

An important assessment that I use a lot is for Emotional Intelligence (EQ). Furthermore, whereas personality is fairly fixed we can improve our emotional intelligence. There is also a post on emotional intelligence and leadership Research on leadership and emotional intelligence (EQ) (kimtasso.com).

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Research update on the most in-demand soft skills

Red Star Kim

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector.

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22 tips on being a persuasive writer in professional services

Red Star Kim

Artificial Intelligence (AI) We looked at several AI writing tools. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). SEO update for professional services (October 2020) (kimtasso.com) Show don’t tell Telling isn’t selling. Active tense Always use the active tense.

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Enhancing Virtual Sales with AI: The Ultimate Guide

Mercuri International

As Artificial Intelligence (AI) continues to evolve, it offers transformative opportunities to refine and enhance the way sales teams engage with customers from afar. Key drivers of this preference include: Changing Buyer Behaviors : Prior to the COVID-19 outbreak in 2020, face-to-face meetings were the standard practice.

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Customer Attrition: Essential Guide to Understand, Measure, and Prevent It

SmartKarrot

Let me put it this way, Say, a garment manufacturing company began with 5000 customers on the 1st of January 2020 and had 4500 clients by 31st December 2020, the attrition rate would be 10 percent. Further, you could add a dollop of artificial intelligence into it. Predictive Customer Behavior Modeling.