Nutshell

APRIL 17, 2020

On March 6th, 2020, Nutshell hosted BOUNDLESS 2020, our second annual virtual conference. (If BOUNDLESS 2020 also featured some new elements—including sponsorships and an awards ceremony—which gave the event a big-show feel, even if they created some additional headaches. KATHERINE MAYS, HEAD OF CUSTOMER EXPERIENCE. “My

Decision-making 126

Decision-making Media Meetings Internet 126

Red Star Kim

NOVEMBER 9, 2023

He shares the story of how Twitter came into existence from a big picture brainstorming day with people from a podcasting company considering tough competition from Apple and having an idea for an SMS service. The strategy you create is never complete – it is finding a set of answers to basic powerful strategy questions”.

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Insightly

DECEMBER 6, 2023

That is until Hollywood stars Ryan Renolds and Rob McElhenny bought the soccer team in 2020. He shows that in 2011 there were only 150 vendors in Martech, which as of 2020 had grown to over 8,000. Many organizations struggle with providing a strong customer experience. So how do you stand out in a crowded space?

Marketing 40

Marketing Value Proposition CRM B2B 40

Insightly

DECEMBER 6, 2023

That is until Hollywood stars Ryan Renolds and Rob McElhenny bought the soccer team in 2020. He shows that in 2011 there were only 150 vendors in Martech, which as of 2020 had grown to over 8,000. Many organizations struggle with providing a strong customer experience. So how do you stand out in a crowded space?

Marketing 40

Marketing Value Proposition CRM B2B 40

Zendesk

OCTOBER 17, 2023

Here are a few examples of how they can help agents as well as customer service leaders be more productive: Edit and translate help center articles. Suggest customer service interview questions for the hiring process. Help write questions for customer surveys. Polish team meeting notes. billion parameters.

Artificial Intelligence 52

Artificial Intelligence Internet Brainstorming Software 52

Zendesk

JUNE 14, 2022

in early 2020, the team at Spartan Race was forced to suspend the competitions, which brought the business to a standstill. “It But at the same time, I think it was really huge for us because it made us really focus on what we needed—and what our customer needed.” Shifting gears during the pandemic. When the pandemic hit the U.S.

Brainstorming 52

Brainstorming Communication Customer Experience Meetings 52

Zendesk

DECEMBER 2, 2020

Like everything else in 2020, the holiday season is looking a little different this year. Prior to starting Chatdesk with Aneto, I was a Manager at McKinsey & Company, where I led projects around call center operations and customer experience design across Retail and Financial Services. I’m a co-founder of Chatdesk.

e-Learning 76

e-Learning Artificial Intelligence Leadership Brainstorming 76