article thumbnail

Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships

Red Star Kim

5 Ways to Spark (or Destroy) Your Employees’ Motivation (neuroleadership.com) During my training as a counsellor and psychotherapist I learned a lot about the fight, flight, freeze and fawn response s triggered by perceived threat.

article thumbnail

Here’s What You Missed at TRANSFORM 2020

Showpad

This post will recap TRANSFORM 2020 keynotes, breakouts and sessions and give you some new ideas about sales enablement you can put into practice right now. 2020 has seen us shift to full remote work and tweak go-to-market strategies as the buyers’ needs are changing. The 2020 Enabling Excellence award winners.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Sales performance management 101: Definition and strategies

Zendesk

The sales performance management market was valued at $3.1 billion in 2020 and provided an average of 204 percent ROI. The numbers don’t lie: having a thoughtful and solid sales performance management strategy is good for business. You need to be communicative and invite your sales reps to buy into your plan.

article thumbnail

Employee experience journey mapping: A step-by-step guide

Zendesk

to 1 in 2020. It turns out the best agents check in with their managers once per week, while the lowest-performing agents feel intimidated by their managers and only meet with them when it’s required. Learn about your current employee experience by reviewing managers’ performance reviews and team members’ satisfaction survey responses.

article thumbnail

A guide to building a customer-centric organizational culture

Zendesk

Channel that creative energy into coming up with novel customer-centric tech or new ways to communicate and connect with your customers. A lot has changed in 2020, including company culture. In 2020, we have really seen that come to fruition.”. How to keep a customer-centric organizational culture alive in changing times.

article thumbnail

Product knowledge essentials: Education from sales to customer

PandaDoc

But we’re going to focus on the second part now — your team’s ability to satisfy the needs of your customers in terms of adequate communication. Product experts can’t just detail the product and explain how it works; instead, they must also communicate its features in terms of the needs of a certain customer.

Sales 52
article thumbnail

Best Video Interview Software in 2023

Agile CRM

from 2020 to 2027. Enhanced communication : Video interviews can provide a more immersive and interactive experience compared to traditional phone interviews, allowing both parties to see and read nonverbal cues and body language, which can improve communication and understanding. List of Top 11 Video Interviews Software.