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The future of work for IT teams is supporting hybrid workforces

Zendesk

Five or 10 years ago, only the most progressive companies had remote workforces, staffed by digital nomads who could work from sunlit balconies in exotic places. IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders. Organizations that have increased their funding of digital innovation are 2.7x

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Employee experience: internal help desks and the future of work

Zendesk

It’s now a pretty common story: Company XYZ had a sensible, multiyear, well-plotted course for digital transition. For tech decision makers, the number leaps to 90%, and a third of them say their digital plans have accelerated by four or more years. And on a dime, it had to institute that plan overnight. What is an internal help desk?

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System review: CogniClick for instant, personalised research reports using AI

Red Star Kim

Blick Rothenberg: Annual Landlords survey – Spotlight on EPC Compare yourself live with your industry peers Personalised report: EPC Survey Report Impact of AI on B2B The impact of AI on B2B Report Arrow: Cybersecurity spot check 2023 Cogniclick can be used for assessment and evaluation to support consulting and sales conversations.

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Soft skills revisited – with a leadership perspective

Red Star Kim

Back in July 2020 I shared some research insights from my book “ Essential Soft Skills for Lawyers ” which generated significant interest – not least from the associated nine-minute video explaining “soft” skills featuring the Worry Monster. New soft skills for remote working. Whether digitally or in person.

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Property marketing case study – Thought leadership campaigns: Arcadia, JLL and Remit

Red Star Kim

The Sustainable Cities Index 2022 was launched in 15 countries with a suite of content assets, including a highly visual digital report, video and interactive tool to compare city performance. JLL – Future of Work Survey 2022. Read more here: The Future of Work Survey 2022 (jll.co.uk). The campaign. The research.

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What is digital transformation? Definition, examples & importance

Zendesk

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples. That’s table stakes.

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Being more strategic – Case studies and insights (Ireland May 2023)

Red Star Kim

The figures for this year’s survey show Republic of Ireland fee income rose by 12 per cent in 2021, compared with just 1% in 2020 Finance-Magazine.com – Ireland’s top accountancy firms roar back to double-digit growth in 2021 Accountancies and Tax Consultants revenue is expected to expand at a compound annual rate of 1.3%