Red Star Kim

DECEMBER 5, 2023

It was interesting to learn how Business Development Executives work with managing client relationships”. Another delegate suggested using monday.com | A new way of working to integrate all action lists and help avoid being overwhelmed by so many tasks.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Red Star Kim

OCTOBER 16, 2023

There was advice for pragmatic solutions: from starting small (focus on a few key relationships, concentrate on “field of play”, Key Account Management (KAM) programmes), preparing relationship maps, scraping data from email threads and reverse engineering successful relationships.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

JUNE 16, 2022

The MBL workshop on Referrer and Intermediary Management earlier this week combined those in front-line fee-earning roles (e.g. employment and family solicitors) with those from marketing and business development in legal, tax, wealth management and property firms. The constraints for those regulated by the FCA were acknowledged.

Management 130

Management Key Account Management Digitalization Communication 130

Red Star Kim

DECEMBER 12, 2023

External clients – Then of course we need to build networks amongst potential clients, existing clients and referrers. Marketing is the client’s representative within the firm. Our client relationships keeps us in touch with market changes and perceptions.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

KAMCast

APRIL 1, 2021

Compassion and empathy have been the currency in many of our client relationships and we have all become well versed in the ways of asking ‘how are you?’… ‘no, how are you really ?’ What have you noticed in your client relationships? What will the NEXT version of normal be for your business and are you prepared for it?

Key Account Management 52

Key Account Management Client Relationships Account Management Future of Work 52

Account Management Skills

JUNE 1, 2021

?. This episode’s for you if you have a difficult client situation to manage. At some point or other as an agency account manager, we have to manage difficult clients. It starts again in September 2021. So Mark, my audience is principally agency account managers. Mark 02:07.

Investors 52

Investors Account Management Performance Review Client Relationships 52

Arpedio

NOVEMBER 17, 2021

november 17, 2021. Key takeaways from SAMA Global Summit 2021. November 17, 2021. Key takeaways from SAMA Global Summit 2021. ? Studies show that companies that invest in client relationships during a crisis emerge stronger. The post Key takeaways from SAMA Global Summit 2021? Back to blog.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Arpedio

NOVEMBER 17, 2021

november 17, 2021. Key takeaways from SAMA Global Summit 2021. November 17, 2021. Key takeaways from SAMA Global Summit 2021. ? Studies show that companies that invest in client relationships during a crisis emerge stronger. The post Key takeaways from SAMA Global Summit 2021? Back to blog.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Arpedio

NOVEMBER 17, 2021

november 17, 2021. Key takeaways from SAMA Global Summit 2021. November 17, 2021. Key takeaways from SAMA Global Summit 2021. ? Studies show that companies that invest in client relationships during a crisis emerge stronger. The post Key takeaways from SAMA Global Summit 2021? Back to blog.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Account Management Skills

DECEMBER 19, 2022

Growing your existing accounts is one of the most overlooked sources of new revenue. If your account managers are proactively looking for ways to help your clients reach their goals, you will grow your revenue too. So we really do have an expert here. Welcome, Dan. Dan 00:44. Good morning. How are you doing? Dan 48:45.

Marketing 52

Marketing Account Management Management Onboarding 52

Red Star Kim

MARCH 16, 2023

One way is to embed the right cross-selling and referrer management attitudes and behaviours into other programmes – for example, into campaigns, content management, networking and Key Account Management (KAM). Another cultural shift. Internal communication – Why, how and what (kimtasso.com).

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

Account Management Skills

AUGUST 2, 2021

My goal as always, for you is to come away with helpful tips, ideas, golden Nugget nuggets of wisdom, and reminders for how to keep and grow existing client relationships. On episode 16, and this is tip number five, I had the pleasure of speaking to the account management team at Skeleton Productions.

Account Management 52

Account Management Client Relationships Management Meetings 52

Arpedio

MAY 4, 2021

May 4, 2021. May 4, 2021. This feature creates interactive Org Charts by using the contact data you already have in Salesforce, giving you the full overview of your clients’ organizational hierarchy. In short, the term Key Account Management can be summed up to ‘value creation’ for the customer. Back to blog.

Account Management 52

Account Management B2B Stakeholders Key Account Management 52

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Deep Insight

NOVEMBER 29, 2021

This blog is a shortened version of an article entitled The CX Factor which originally appeared in the October 2021 edition of Modern Lawyer , published by Globe Law and Business. There’s a lot of talk at law firms about client relationships. But for many clients these can still seem hollow words based on one-way relationships.

Client Relationships 52

Client Relationships Leadership Decision-making Value Proposition 52

Red Star Kim

SEPTEMBER 5, 2023

Topics include: Professional and Practical skills for Marketing & BD Assistants, The Proactive Marketing Executive and Future Marketing Manager. And skills workshops on: Assertiveness, Commerciality, Creativity, Coaching, Consulting, Engagement and buy-in, Selling, Thought Leadership and Writing.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Account Management Skills

JUNE 29, 2021

So one of the big reasons I’ve invited Simon and Carey on is that they’ve developed recently a really insightful report about their findings, having worked with clients over the last couple of years. So in 2020 and 2021. It’s interesting that some of our clients say to us, what’s happening out there?

Account Management 40

Account Management Meetings Onboarding Client Relationships 40

SalesGlobe

AUGUST 25, 2022

So one of the things we know is that m&a activity was the greatest that ever was in the history of m&a that we have recorded in a way in 2021 and 2022. You know, an account manager, one company might be very reactive. And an account manager in our company was a quota based farmer that drove growth year over year 20%.

Acquisition 52

Acquisition Sales Decision-making Leadership 52

Hubspot Sales

APRIL 27, 2021

Hunters are good at quickly building rapport with prospects but not necessarily cultivating long-term salesperson and client relationships. They also drive revenue with existing clients, sometimes through encouraging upgrades to higher software tiers as a business scales.

Sales 126

Sales Client Relationships Profitability Account Management 126

Zendesk

MARCH 22, 2021

In 2021, customers can check a business’s reputation just by pulling out their phones and doing a quick search. These days, 87 percent of buying decisions begin with research conducted online before the purchase is made,” says Rani Sivesind , a customer success operations manager at Zendesk. And most do!

Advertising 98

Advertising B2B B2C Customer Experience 98

Account Management Skills

MARCH 29, 2021

We discussed everything to do with account management, including why David thinks the account management role is the most difficult role in the whole agency. I hope you come away with lots of new ideas about the account management role. Baker , who is a legend in the agency world.

Account Management 40

Account Management Management Client Relationships Decision-making 40