Planview
JANUARY 12, 2023
TSIA recently conducted an Economic Sentiment Survey with our members in the B2B technology space to consult them regarding their views on the economy in 2023. The good news is that 73% of respondents had positive expectations around company revenues, stating that they anticipate growth in 2023. Timely project updates.
Planview
MARCH 29, 2023
According to TSIA’s 2023 Professional Services Benchmark , services account for 25% of overall B2B tech revenue, on average. For finance leaders in B2B tech firms, 2023 is the year to dig into your company’s PSA system to better understand revenue, costs, and margins, and be able to proactively improve all three.
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Planview
JULY 20, 2023
According to the TSIA 2022 PS Benchmark Survey, 73% of companies expect revenue growth in 2023. But 49% of companies expect hiring freezes or potential layoffs this year, and 57% expect budgets to be flat or reduced in 2023. As Thomas Lah, EVP at TSIA says, “You can’t cut your way to success.”
Zendesk
JUNE 15, 2023
Director of customer service resume example Image source A director of customer service oversees department operations, ensuring that customers have a great experience and that the team meets its goals. Apart from the job post, conduct research on the company’s website to learn how they focus on the customer.
Hubspot Sales
AUGUST 30, 2023
Furthermore, we’ve interviewed leading sales teams to collect 11 AI sales predictions that you should watch in 2023. Analyzing customer transactions, sentiment, and interactions, AI can identify and pre-qualify potential leads before passing them on to the sales team. AI makes customer data more vulnerable.
ProlifIQ
AUGUST 17, 2023
Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach.
SmartKarrot
SEPTEMBER 12, 2022
Since we know an account manager is a vital role, how relevant and important is the role in 2023? An account manager is the first point of contact for customers when they have any concerns, questions, or doubts about the product. Account Manager Responsibilities in 2023. Communication is the base for all customer success.
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