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Unlocking the Future of Value Stream Management: 5 Key Insights from VSMC’s 2023 Report

Planview

The State of Value Stream Management Report 2023 , in particular, stands out due to its inclusivity, drawing data from respondents across various organizational sizes, ranging from nimble startups with 1-99 employees to massive enterprises boasting 50,000+ personnel.

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11 AI Predictions in Sales for the Next Year [Data + Expert Tips]

Hubspot Sales

Furthermore, we’ve interviewed leading sales teams to collect 11 AI sales predictions that you should watch in 2023. AI recognizes facial impressions and drives emotion-based decisions The market size for facial recognition software was valued at USD 4.35 Let’s jump to the nitty-gritty. billion in 2021 and is projected to reach USD 11.53

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Customer data privacy: A CX guide for 2024

Zendesk

So when it comes to managing customer data , prioritizing customer data privacy is mandatory. When businesses don’t prioritize customer data privacy, there’s a risk of exposing private information to people or entities consumers had no intention of sharing their data with.

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Ethics of AI in CX

Zendesk

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Algorithmic discrimination protections: AI algorithms should prioritize fairness and equity and must not contribute to discrimination in any way.

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How To Build An Account Management Strategy

ProlifIQ

Should you sell software, how fast are teams trained and onboarded? Who are the stakeholders internally you’re going to work closely with? It’s no secret that in 2023, it’s taking longer and more expensive to acquire new business. Certain teams/stakeholders, that you usually expand into?

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How to Build a Land and Expand Strategy

ProlifIQ

According to Gartner, companies that prioritize customer retention and expansion can achieve up to 95% higher profits compared to those that focus solely on acquisition. Identifying Potential Growth: Gartner reports that by 2023, 80% of a company’s future revenue will come from just 20% of its existing customers.

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2024 State Of Account Planning: Survey Results

ProlifIQ

The State of Account Planning in 2024 2023 was a challenging year for go-to-market teams. With more stakeholders involved in buying decisions and higher rates of “no decision” outcomes, maximizing strategic accounts is more critical than ever. Centralizing account plans in CRM can enable this consistency.