Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. More in this guide: Why are intelligent customer experiences important?

Customer Experience 52

Customer Experience Artificial Intelligence Decision-making e-Learning 52

Zendesk

MARCH 7, 2024

On one side, a capable workforce is always available to meet consumer demand. Businesses can use WFO to optimize their operations, customer experience (CX) , and balance sheet simultaneously. It can also ensure that agents deliver an outstanding customer experience time after time.

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

DemandFarm

MAY 22, 2024

By leveraging these add-ons, companies can effectively manage their customer relationships and accelerate development cycles, ensuring they stay ahead in the competitive market landscape. Let’s look at the best Salesforce add-ons that can enable your business in 2024 and effectively increase your revenue.

Facilitation 52

Facilitation Key Account Management CRM Decision-making 52

Zendesk

NOVEMBER 28, 2023

Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry. If not, customer churn rates can skyrocket due to a misunderstanding of the software. When companies provide excellent SaaS customer support, they can better secure customer retention.

e-Learning 52

e-Learning Software Software Brainstorming 52

Planview

MARCH 29, 2024

According to the 2024 Gartner® Market Guide for SEI platforms , they “provide…data-driven visibility into the engineering team’s use of time and resources, operational effectiveness, and progress on deliverables.” As a result, customers experience fewer delays, and teams benefit from a calmer, more organized work environment.

Software 64

Software Software Decision-making Prioritization 64

Insightly

MARCH 11, 2024

Customer experience (CX) and satisfaction are some of the driving forces behind modern business success. To meet customer-centric goals, new CRM tools with greater precision are being developed. Keeping track of these trends will help you plan ahead, meet changing business needs, and gain a competitive edge.

CRM 52

CRM Artificial Intelligence Cybersecurity Internet 52

Insightly

MARCH 11, 2024

Customer experience (CX) and satisfaction are some of the driving forces behind modern business success. To meet customer-centric goals, new CRM tools with greater precision are being developed. Keeping track of these trends will help you plan ahead, meet changing business needs, and gain a competitive edge.

CRM 52

CRM Artificial Intelligence Cybersecurity Internet 52