AchieveIt

JANUARY 16, 2024

To promote flexibility, businesses can participate in activities that encourage innovative thinking, trial and error, and collaborative problem-solving. This fosters adaptability and promotes innovative thinking. This technology-driven approach facilitates monitoring and enhances agility and responsiveness during change initiatives.

Management 52

Management Decision-making Leadership Facilitation 52

Red Star Kim

MARCH 30, 2023

I’m excited to announce that the Managing Partners’ Forum has just launched a series of six modules for an innovative leadership development programme for firm-wide leaders of small and medium sized professional services firms. Versions for divisional, functional and aspiring leaders are expected in 2024.

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Our guide details the benefits, best practices, trends, and ways to use AI call center tools for voice and digital channels.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Hubspot Sales

NOVEMBER 22, 2023

When it comes to sales, there's a lot of innovation happening — and therefore, a litany of new tools. As part of our 2024 State of Sales Series , our Sr. With all this in mind, it's clear that CRMs help sales teams drive revenue and efficiency, which correspond to professionals' top two 2024 focus areas. What's this magic tool?

CRM 99

CRM Decision-making Sales B2C 99

Planview

JANUARY 22, 2024

As we welcome the new year, we asked our team of product innovation experts and thought leaders to identify trends they’re seeing across the industry and within our customer implementations. Trend #1: Greater Financial Scrutiny on New Product Development Balanced Against Innovation Opportunity While the U.S.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

OnStrategyHQ

JANUARY 31, 2024

As more organizations realize the importance of AI adoption, having a well-defined AI transformation strategy may be the most important thing you can do in 2024. Pro Tip : Our job as strategists is to facilitate the conversations and help organizations leverage this technology to shift to more strategic work.

Artificial Intelligence 52

Artificial Intelligence Brainstorming Supply Chain Government 52

SmartKarrot

FEBRUARY 9, 2024

SmartKarrot’s Playbook Standalone version emerged as a pivotal tool, serving as a digitized version of standard operating procedures. This innovation facilitates the seamless execution of best practices, breaking down silos, and bringing accountability across various roles within an organization.

Customer Success 10

Customer Success Onboarding Innovation Acquisition 10