Account Development Customer Experience Onboarding Stakeholders 
SmartKarrot
JANUARY 3, 2023
Hire, lead, manage and mentor Onboarding and implementation Success teams within the Customer Success organization. Indirectly lead a team of 41 across Onboarding & Implementation and Success. Direct responsibility for teams within the Customer Success function including onboarding, implementation, and success.
SmartKarrot
JANUARY 10, 2023
Developing Customer Success assets, working collaboratively with Marketing, CX, and Sales teams to establish and refine customer materials and solutions. Refining and adding to the initial strategy laid out in sales for key accounts through collaboration with all key internal and external stakeholders.
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SmartKarrot
DECEMBER 2, 2022
Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Onboard and train new customers on the solution.
SmartKarrot
SEPTEMBER 27, 2021
Proactively reach out to customers with ideas and solutions on how to leverage the product to improve their internal processes and workflows. Design and implement systems and processes to make us more efficient and enhance the customer experience. Build relationships and maintain the health of your accounts.
Hubspot Sales
APRIL 27, 2023
They inform clients about new offers and provide excellent customer support. Some account managers are also given the task of working with developers to fix bugs that impede customer experience with the product. They're right. If you're looking to move into a sales role in SaaS, it helps to have 0.5-2
SmartKarrot
MARCH 22, 2021
Work closely with the Customer Success Solutions team to communicate and document customer configuration requests. Advise leadership group and other internal stakeholders on strategies to identify opportunities to further add value to existing ReTech customers. Driving internal stakeholders to meet customer needs.
SmartKarrot
JANUARY 4, 2021
Drive metrics on performance and processes to achieve corporate and customer objectives, provide the best customer experience and consistently achieve team productivity, and customer satisfaction targets. Provide guidance and accountability for Customer Success team members across the customer life cycle.
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