ProlifIQ

OCTOBER 4, 2023

Why did your customer bring on your product or service? Make sure you have clear measures for the customer, but also your team! Should you sell software, how fast are teams trained and onboarded? Who are the stakeholders internally you’re going to work closely with? What are they hoping to accomplish?

Account Management 52

Account Management Management Account Planning Key Account Management 52

SuperOffice

SEPTEMBER 6, 2021

Before we share the practical tips on creating a positive buying experience, let’s clarify what the buying experience is and how it differs from the customer experience. What’s the buying experience? Gain loyal customers ?. Increase repeat customer rates. Get more high-ticket clients.

Decision-making 77

Decision-making Customer Experience B2B Onboarding 77

ProlifIQ

AUGUST 17, 2023

Multi-Threading: Forrester highlights that multi-threading can significantly impact sales success, with an 82% win rate when multiple stakeholders are involved. Multi-threading involves establishing multiple touchpoints within customer organizations, and it is crucial for successful land and expand strategies.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Zendesk

JUNE 21, 2023

Anyone can be a brand advocate and includes, but is not limited to, customers, employees, influencers, and stakeholders. Customer advocacy can be a wildly successful strategy if you spend a lot of time on lead nurturing and craft exceptional customer experiences at each stage of the sales funnel.

Media 52

Media Onboarding Advertising Customer Experience 52

Insightly

SEPTEMBER 27, 2023

Structured approach to onboarding and training elevates user adoption To effectively implement a CRM at a small , midsize company or even an enterprise -sized company, one must possess a unique blend of skills and knowledge, ranging from sales pipelines to database management and third-party integrations.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

Structured approach to onboarding and training elevates user adoption To effectively implement a CRM at a small , midsize company or even an enterprise -sized company, one must possess a unique blend of skills and knowledge, ranging from sales pipelines to database management and third-party integrations.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

NOVEMBER 1, 2022

At its simplest, CRM involves keeping track of end-to-end customer interactions across their lifetime journey. By tracking and analyzing data across every consumer touchpoint, you can improve customer experience, personalize interactions and ultimately increase revenue. What Are the Benefits of Utilizing a CRM Model?

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

Showpad

OCTOBER 24, 2019

As the newly appointed Chief Customer Officer here at Showpad , attending TRANSFORM was the best onboarding experience possible — I was fully immersed in and inspired by our customers’ stories. Axiom, Blue Prism, Johnson & Johnson, and Twilio tackled onboarding and keeping pace with constant change.

Digital Transformation 56

Digital Transformation Sales Stakeholders Onboarding 56

SmartKarrot

SEPTEMBER 28, 2022

Prioritize programs and investments that help customers increase their ROI from Panther. Partner closely with Sales to create processes that ensure a great customer experience for customer onboarding, renewals, downgrades, and expansions. Manage resources to eliminate unnecessary interaction. Apply here: [link].

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. You make an effort to stop customers from leaving your business and research the causes.

Customer Success 19

Customer Success Stakeholders Onboarding Account Growth 19

Showpad

MARCH 25, 2020

The challenge is that there are many stakeholders from many different teams who weigh in on this type of purchase: sales, marketing, sales operations, HR and IT. I don’t want to give too much away, but I will tell you that Showpad customers experience a really impressive ROI when they use our platform.

Stakeholders 64

Stakeholders Decision-making Customer Experience Onboarding 64

Insightly

DECEMBER 15, 2021

Here is the CRM implementation process we developed over the years to use whenever onboarding new customers and how you can make it work for your company. You’ll also want to integrate any program known to enhance the customer experience and automate business processes. Onboard And Train Your First CRM Users .

CRM 97

CRM Onboarding Software Software 97

SmartKarrot

MAY 20, 2022

Role: VP of Customer Experience Location: Remote, New York, NY, US Organization: Healthie As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors.

Customer Success 19

Customer Success Onboarding Customer Experience Stakeholders 19

SmartKarrot

DECEMBER 15, 2022

Sales and Customer Success Process Improvement – Experiment with new ideas, processes, and tools to improve and scale the way that we engage with customers. Actively seek and develop strategies to help key stakeholders. Identify problems and develop logical solutions that address in-house and customer problems.

Customer Success 19

Customer Success Onboarding Stakeholders Prioritization 19

SmartKarrot

MARCH 29, 2023

Role: Customer Success Manager Location: Chicago, IL, United States (Remote) Organization: Fortanix As a Customer Success Manager you’ll take the lead and be responsible for customer expansion and retention. To meet client expectations, collaborate with Fortanix stakeholders in sales, product, and engineering.

Customer Success 19

Customer Success Stakeholders Onboarding Client Relationships 19

SmartKarrot

SEPTEMBER 13, 2022

Collaborate with global delivery teams and SMEs/ Practice heads to successfully onboard new clients. Apply here: [link] Role: Director of Customer Experience Location: Austin, TX, US (On-site) Organization: AppSumo As a Director of Customer Experience, you will be leading a team of 8 customer support and fraud specialists.

Customer Success 19

Customer Success Onboarding Customer Experience Negotiation 19

SmartKarrot

MAY 5, 2023

Communicates Mappedin’s vision for the customer experience, working with all teams and stakeholders to provide the highest value possible for our customers. Through onboarding, continued adoption, and renewals, decrease attrition and promote expansion across the client lifecycle.

Customer Success 19

Customer Success Stakeholders Onboarding Facilitation 19

SmartKarrot

OCTOBER 19, 2022

Defining the customer profiles and helping the customers receive maximum value from the product. Representing the voice of the customer in all of the interactions. Building a Customer Success organization that supports customers from onboarding through renewal. Develop key relationships with subscribers.

Customer Success 19

Customer Success Onboarding Client Onboarding Banking 19

SmartKarrot

JANUARY 3, 2023

Hire, lead, manage and mentor Onboarding and implementation Success teams within the Customer Success organization. Indirectly lead a team of 41 across Onboarding & Implementation and Success. Direct responsibility for teams within the Customer Success function including onboarding, implementation, and success.

Customer Success 19

Customer Success Onboarding Suppliers Stakeholders 19

Showpad

FEBRUARY 3, 2020

A high-performing Sales enablement program can streamline workflows, inspire marketing collaboration, optimize the Sales process, and most of all, empower reps to notch more wins and deliver a personalized customer experience. . The best Sales enablement goals holistically address the role that technology plays.

Sales 85

Sales Onboarding Decision-making Software 85

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Provide customer data to marketing for the development of business case studies.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 30, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Instabase As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth.

Customer Success 19

Customer Success Stakeholders Onboarding Customer Experience 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Process milestones for the customers and employees to work toward. Promote the value of the product.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

Arpedio

MAY 23, 2023

Now, you might wonder if all this talk about sales coaching even concerns you: Your sales reps have already completed their onboarding and initial training, so what’s the point of spending more time and effort on additional sales coaching? Start by centralizing your account and stakeholder data in Salesforce! Let's talk! Let's talk!

Sales 52

Sales Account Management Stakeholders CRM 52

SmartKarrot

MAY 29, 2023

Role: Customer Success Representative Location: New York County, NY, United States Organization: RTM Business Group As a Customer Success Representative, you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion. You strive to enhance the customer experience in this role.

Customer Success 19

Customer Success Supply Chain Onboarding Decision-making 19

SmartKarrot

APRIL 25, 2023

To achieve successful onboarding, adoption, retention, and revenue growth, create effective customer success programmes. Define and promote the optimal customer experience in close cooperation with departmental cross-functional cooperation. Onboarding and training of new clients.

Customer Success 19

Customer Success Onboarding Internet Stakeholders 19

SmartKarrot

JUNE 9, 2022

Apply here: [link] Role: Head of Customer Success Location: London, England, United Kingdom (On-site) Organization: Wilson Grey As a Customer Success Director, you will take ownership of the customer journey from end-to-end (onboarding to renewal to growth). Ensure customer experience is best-in-class.

Customer Success 19

Customer Success Value Proposition Customer Experience Onboarding 19

SBI

JUNE 22, 2021

Garin : Two key metrics our customers are finding success within their demo automation strategies are Stakeholders Discovered and Demo Qualified Leads (DQLs). Again, going back to Buyer Enablement, the focus should be on equipping the champion with what they need to go sell to those other stakeholders.

Stakeholders 37

Stakeholders Decision-making Retail Digitalization 37

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. You make an effort to stop customers from leaving your business and research the causes.

Customer Success 15

Customer Success Stakeholders Onboarding Account Growth 15

SmartKarrot

JANUARY 10, 2023

Developing Customer Success assets, working collaboratively with Marketing, CX, and Sales teams to establish and refine customer materials and solutions. Refining and adding to the initial strategy laid out in sales for key accounts through collaboration with all key internal and external stakeholders. Apply here: [link].

Customer Success 19

Customer Success Supply Chain Co-Creation Stakeholders 19

Freshworks

APRIL 2, 2021

As a long-time Freshworks client , they implemented several different Freshdesk features to enhance their customer-centric approach during 2020 and 21 with the aim of deepening engagement and strengthening their customer relationships. It’s expected that customer experience will be pivotal to transforming B2C growth moving forward.

Shareholders 52

Shareholders B2C Remote Working Customer Experience 52

PandaDoc

DECEMBER 21, 2020

With a good customer success department, you can improve the levels of customer satisfaction and the general customer experience (CX) among your clients. From there, customer success staff will have the chance to establish a connection of trust while onboarding them. . Set Expectations and Outperform Them.

Energy and Utilities 52

Energy and Utilities Acquisition Software Software 52

SmartKarrot

MARCH 17, 2022

Apply here: [link] Role: Customer Success Director Location: Remote, United States Organization: Hunt Club As a Customer Success Director, you will develop the playbook for delivering a world-class customer experience (cadence for update meetings, success metrics, surveys, tokens of appreciation, etc.).

Customer Success 19

Customer Success Customer Life Cycle Stakeholders Onboarding 19

Insightly

DECEMBER 23, 2021

Because your CRM software will affect a wide array of stakeholders, you need a cross-functional needs assessment team. Have leaders ask their teams what functionalities they value in your current system, what customer experiences they wish you could offer, and what workflows and interactions they wish you could track?

CRM 90

CRM Software Software Facilitation 90

SmartKarrot

MAY 18, 2023

Create measurable success criteria based on customer objectives. establishing corporate harmony for onboarding. While collaborating closely with the Sales, Product Management, Engineering, and Solutions teams, ensure seamless product deployment and client onboarding within the allotted timeline.

Customer Success 19

Customer Success Client Onboarding Onboarding Digitalization 19

SmartKarrot

OCTOBER 10, 2022

Be the voice of the customer and champion this knowledge with cross functional teams within Diagnostic Robotics to improve the existing product experience as well as inform new product development opportunities. Collaborate closely with Senior CSMs and the Sales team to establish and build relationships with new and existing customers.

Customer Success 19

Customer Success Value Proposition Onboarding Healthcare 19

SmartKarrot

MARCH 21, 2022

Help the team identify, improve, and lead all aspects of the health status of each of your customers. Drive Miro product adoption by leading onboarding for new customers and teams. Build and continuously develop executive relationships at key customers and partners. Provide technical support for customers.

Customer Success 19

Customer Success Onboarding Stakeholders Strategic Thinking 19