DemandFarm

MAY 22, 2023

By working together, they can develop strategies and plans to cater to the needs of both new and existing clients, ensuring a seamless customer experience throughout the sales cycle. By facilitating real-time communication and collaboration, digital tools enable Sales Managers to address challenges quickly and effectively.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Facilitate and drive product adoption. Improve onboarding processes.

Customer Success 19

Customer Success Facilitation Onboarding Customer Experience 19

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. You make an effort to stop customers from leaving your business and research the causes.

Customer Success 15

Customer Success Stakeholders Onboarding Account Growth 15

Arpedio

MAY 23, 2023

Now, you might wonder if all this talk about sales coaching even concerns you: Your sales reps have already completed their onboarding and initial training, so what’s the point of spending more time and effort on additional sales coaching? Start by centralizing your account and stakeholder data in Salesforce! Let's talk! Let's talk!

Sales 52

Sales Account Management Stakeholders CRM 52

SmartKarrot

OCTOBER 18, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Conduct onboarding, training, and review call with customers through multiple customer journey stages.

Customer Success 19

Customer Success Facilitation Client Onboarding Onboarding 19

PandaDoc

APRIL 24, 2023

Sales enablement techniques include using coaching, relevant content, training, and technology to help sales agents onboard, improve their sales skills, and sell more and faster. Begin training from your first onboarding sessions, and seek to create sales training that gets reps excited with collaborative learning.

Sales 52

Sales e-Learning Onboarding Software 52

SmartKarrot

OCTOBER 11, 2022

Make suggestions for what CS platforms are needed in addition to Hubspot (if any) to optimize the customer experience. Defining program scope, goals, and deliverables that support business objectives in collaboration with senior management and key stakeholders. Identifying opportunities for continuous improvement.

Customer Success 19

Customer Success Stakeholders Leadership Facilitation 19

SBI

JUNE 22, 2021

Garin : Two key metrics our customers are finding success within their demo automation strategies are Stakeholders Discovered and Demo Qualified Leads (DQLs). Again, going back to Buyer Enablement, the focus should be on equipping the champion with what they need to go sell to those other stakeholders.

Stakeholders 37

Stakeholders Decision-making Retail Digitalization 37

SmartKarrot

AUGUST 18, 2022

Quantify business impact of using OfferFit and communicate out to customers regularly. Become a trusted customer advisor. Understand customer business context and pain, and facilitate the strategic mapping of OfferFit value to identify potential upsell opportunities. Apply here: [link].

Customer Success 19

Customer Success Facilitation Advertising Customer Experience 19

SmartKarrot

NOVEMBER 2, 2021

Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Perform any escalation calls for at-risk customers. Own the customer experience and work to exceed their expectations. Apply here: [link].

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Coordinate with customer support to ensure timely closure of quality issues.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

AUGUST 23, 2021

Maintain high customer retention and recurring revenue retention rates. Manage customer satisfaction ensuring an exceptional customer experience and reference ability. Ensure a successful and robust onboarding experience for all new customers. Execute consulting projects with customers.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SmartKarrot

MARCH 8, 2021

Role: Director, Customer Experience Location: Irving, TX, US Organization: Pinnacle Propane, LLC As a Director of Customer Experience, you will manage a small functional team of 2 to 3 people and functionally manage 20 customer service centers in 8 states.

Customer Success 10

Customer Success Customer Experience Onboarding Client Relationships 10

SmartKarrot

JUNE 24, 2021

Work with internal teams, including sales, product, marketing, and customer experience, to ensure that customer expectations are met and exceeded. Onboard customers to help them achieve success and quickly realize value with Karat’s solution and data. Apply here: [link].

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

NOVEMBER 22, 2021

Consistently bring creative ideas and solutions to the team on how to improve the customer experience. Work with Customer Success Lead to create engagement plan for medium-low touch customers. Collaborate with Product on a quarterly basis to funnel customer feedback directly into the product development process.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

Customer Success 10

Customer Success Customer Experience Stakeholders Negotiation 10

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Manage overall customer experience, satisfaction, and health of your portfolio of customers.

Customer Success 10

Customer Success Facilitation Stakeholders Prioritization 10

SmartKarrot

MAY 20, 2021

Provide top-level service to the rapidly growing customer base, sharing the transformative impact of the treatment on their population in order to excite and delight. Develop and deepen relationships with key stakeholders within the largest employer and health plan clients.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

FEBRUARY 12, 2021

Onboarding, Training, Customer Support, User Advocacy for Global Clients (Users in over 80 countries). Create an onboarding process for new team members. Foster collaboration within the team and across the customer lifecycle. Refine user adoption KPIs as needed to align with HiredScore goals or client-specific outcomes.

Customer Success 10

Customer Success Transportation Insurance Financial Services 10

SmartKarrot

MARCH 2, 2023

In order to improve the user experience and overall scores, support the development of the Customer Experience NPS survey. Take ownership of problems to ensure a prompt response is given, acting as an escalation point for both internal and external stakeholders.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers.

Customer Success 10

Customer Success Stakeholders Onboarding Facilitation 10

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Stakeholders Onboarding 10

SmartKarrot

JANUARY 4, 2021

Drive metrics on performance and processes to achieve corporate and customer objectives, provide the best customer experience and consistently achieve team productivity, and customer satisfaction targets. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

OCTOBER 29, 2020

Role: Director, Customer Success Location: Salt Lake City, UT, US Organization: OpenText In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Analyze customer data to improve customer experience and improve onboarding processes.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

JUNE 28, 2021

Proactively reach out to customers with ideas and solutions on how to leverage our product to improve their internal processes and workflows. Design and implement systems and processes to make us more efficient and enhance the customer experience. Grow and develop the Customer Success team.

Customer Success 10

Customer Success Stakeholders Leadership Facilitation 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

SEPTEMBER 6, 2021

Here are some reasons you must choose a customer success software over a BI software if you are looking to increase customer satisfaction. Customer Intelligence. However, when it comes to analysing the information for better customer experience and customer relationships, they fall short.

Customer Success 10

Customer Success Software Software Decision-making 10

SmartKarrot

DECEMBER 22, 2020

Product experience is the narrow band of a customer experience. Product experience is based on engagements with the product. When customers get Onboard, they care the most about the product. In B2B companies specially, the product is the main flagship as it contributes heavily to customer experience.

Onboarding 10

Onboarding Customer Success Customer Experience Facilitation 10

SmartKarrot

FEBRUARY 7, 2022

Today, customer success leaders and managers are too busy acquiring, retaining, and growing customers. If they do not have the desired focus, initiative, and care of a dedicated owner, these operational areas of customer success cannot survive long. Onboarding new customers.

Customer Success 10

Customer Success Stakeholders Software Software 10

SmartKarrot

NOVEMBER 5, 2020

Become the trusted advisor for each of your customers and help them achieve their alumni relations and fundraising goals. Build and maintain strong relationships with all the key stakeholders. Monitor at-risk customer behaviour and carry out activities to retain them.

Customer Success 10

Customer Success Construction Onboarding Facilitation 10

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. An Award-Winning Customer Success Professional, Asha Patel is known for leading teams and delivering strategic plans for improving the customer experience in a company.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JULY 1, 2020

Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

DECEMBER 1, 2020

Work closely with the Intelligence and Engineering teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers. Bring the voice of the customer to Strider by partnering with engineering, marketing, and product to deliver a best-in-class customer experience.

Customer Success 10

Customer Success Facilitation Stakeholders Onboarding 10

SmartKarrot

JANUARY 18, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues. Establish and maintain proactive communication with key customers and stakeholders.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

JULY 11, 2022

Role: Senior Customer Success Manager Location: Minnetonka, MN, US Organization: Sovos As a Senior Customer Success Manager, you will understand business priorities, technology landscape, and internal stakeholders. Conduct recurring business reviews with customers. Facilitate escalation management and issue resolution.

Customer Success 3

Customer Success Facilitation Stakeholders Account Planning 3

Arpedio

MARCH 5, 2024

Definition of Account Management Solutions Account management solutions refer to tools, software, and strategies designed to facilitate the management of client accounts, relationships, and interactions.

Account Management 52

Account Management Management Client Relationships Facilitation 52