SmartKarrot

MAY 11, 2022

Director of Customer Success Location: Remote, Richmond, VA, US Organization: Partnerize As a Sr. Director of Customer Success, you will own your team’s metrics and create strategies to exceed them, focused on expansion, churn mitigation, success planning, and customer satisfaction.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

MAY 12, 2023

In today’s highly competitive business landscape, managing and nurturing key accounts has become a critical aspect of organizational success. Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers.

Key Account Management 10

Key Account Management Account Management Business Growth Value Proposition 10

SmartKarrot

FEBRUARY 11, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Value Proposition Stakeholders Government 19

SmartKarrot

NOVEMBER 10, 2021

Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

Arpedio

FEBRUARY 15, 2024

They are adept at identifying latent needs and opportunities within their organization and are skilled at articulating the value proposition of new ideas or initiatives. One way Mobilizers influence buying decisions is by articulating a compelling vision for change and demonstrating the value proposition of proposed solutions.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

SmartKarrot

MAY 12, 2023

Key Account Management (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. This article will discuss the top 6 Key Account Management skillsets that are crucial for driving business success.

Key Account Management 10

Key Account Management Account Management Management Interpersonal Skills 10

SmartKarrot

OCTOBER 19, 2021

Director, Customer Success Location: Remote, United States Organization: Matterport As a Sr. Director of Customer Success, you will build and lead a high-performing global Customer Success team, which is helping the customers realize business value and protecting/expanding recurring revenue.

Customer Success 19

Customer Success Value Proposition Leadership Digitalization 19

SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 1 Define Key or Strategic Accounts. 2 Focus on Customer Success. 2 Focus on Customer Success. 3 Know Your Customer (KYC). 4 Ensure Cross-Functional Collaboration.

Account Management 10

Account Management Management Value Proposition Key Account Management 10

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

MAY 20, 2021

Role: Vice President, Customer Success Location: Austin, TX, US Organization: Virta Health As a Vice President of Customer Success, you will scale the team to meet growing business needs, 3-4x the current rate of enterprise customers as well as health plan clients.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

AUGUST 6, 2020

Demonstrate and clearly differentiate the product from the competition focusing on the compelling value proposition. You will often be required to work alone but also as part of a dedicated customer success team to help make successful customers based in Europe. Apply here: [link].

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

JULY 27, 2020

Work cross-functionally with your team members to ensure alignment with customer objectives.CSM team plays a crucial role in engaging with customers to ensure fast adoption/ROI, achieve key success metrics/outcomes, share product roadmap plans and conduct regular business reviews. Identify renewals and expansion opportunities.

Customer Success 10

Customer Success Value Proposition Account Planning Stakeholders 10

Arpedio

JULY 11, 2022

Even though we’re targeting specific prospects and personas that we’d like to talk to, we’re still looking at the business as a whole: we try to work on behalf of our business for their business, and we try to find the business goals and challenges that align with the value propositions that we offer.

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

MAY 27, 2021

Every business has realized the importance of an outcome-based selling for customer success. A joint success plan is but a means to do it. A joint success plan is a means to the end of customer success based on value. Customer success is a practice that helps companies achieve recurring revenue.

Customer Success 10

Customer Success Value Proposition Stakeholders Brainstorming 10

SmartKarrot

APRIL 6, 2020

Role: Customer Success Operations Program Manager Location: San Jose, California Organization: Nutanix. Work with the company’s senior and executive leadership, including EVP of Customer Success to define, launch and drive strategic and operational CS programs. Apply here: [link]. Apply here: [link].

Customer Success 8

Customer Success Value Proposition Stakeholders Account Management 8

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Regularly Update Your Playbook Documentation emerged as a key element in risk management.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

JUNE 15, 2022

Role: Director, Customer Success Location: Atlanta, GA, US Organization: GoFan As a Director of Customer Success, you will be preparing long-term and short-term goals and client objectives. Functioning as the customer advocate and provide internal feedback on how we can better serve the schools.

Customer Success 3

Customer Success Value Proposition Stakeholders Account Management 3

ProlifIQ

APRIL 21, 2023

To scale an account growth strategy, businesses can implement strategic account management processes that incorporate strategic account managers and account managers. They also develop and implement strategic account plans that align with the business’s goals and objectives.

Account Growth 52

Account Growth Account Planning Key Account Management Account Management 52

SmartKarrot

SEPTEMBER 6, 2022

Role: Director, Customer Success Location: Remote, NAMER, US Organization: SecurityScorecard As a Director of Customer Success, you will hire, train, coach, develop and lead a team of customer success managers in enabling the customers to reach maximum value.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

APRIL 29, 2021

Role: Director of Customer Success (Nonprofit) Location: San Francisco Bay Area, US Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. Work with sales on the management of the customer renewal process.

Customer Success 10

Customer Success Value Proposition Stakeholders Finance 10

SalesGlobe

JULY 9, 2021

The key to countering these opposing forces is good planning on the right priorities for customers and the company. Planning for your customers means incorporating change methodology that includes: Clear articulation of a new value proposition. Account management and maintaining all business? Inside Sales.

Finance 52

Finance Value Proposition Sales Innovation 52

SmartKarrot

APRIL 8, 2021

Role: Director, Customer Success Location: Alpharetta, GA, US Organization: Barracuda As a Director of Customer Success, you will increase renewal rates and reduce churn. Lead cross-functionally to drive and improve customer success. Standardize key activities for CSMs for each point of the customer journey.

Customer Success 10

Customer Success Value Proposition Client Relationships Customer Experience 10

SmartKarrot

NOVEMBER 9, 2022

This is where account 360 comes into the picture. Finding the time to dedicate to key account planning is one of the biggest issues for key account managers and strategic planning executives alike. Well, the answer lies with Account Management. Account planning terms that you ought to know.

Account Planning 10

Account Planning Key Account Management Account Management Client Relationships 10

SBI

NOVEMBER 7, 2019

With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Crafting a powerful value proposition that resonates with a C-suite audience is as much an art as it is a science. A well-presented value.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20